Eliciting student feedback for course development: the application of a qualitative course evaluation tool among business research students

Student evaluations of teaching and learning are playing an increasingly important role in the delivery of high-quality, student-centred education. Insights into student perceptions of their learning experience provide important information that can be used to inform course design and development. The majority of course evaluations take the form of quantitative surveys, but research suggests that a reliance on survey data alone can be problematic from a teaching and learning perspective. Qualitative course evaluations have been cited as a viable alternative to quantitative evaluations, but less research has been conducted into their efficacy when compared to quantitative evaluations. The study on which this article reports attempted to contribute to addressing this shortcoming by describing and assessing a novel approach to eliciting qualitative feedback from students in a research methodology course at a higher education institution in South Africa. Conventional content analysis was used to analyse the qualitative feedback received from students. The qualitative course evaluation approach was then appraised in terms of the degree to which it has the potential to overcome the shortcomings associated with quantitative course evaluations and the extent to which the information gathered could be used to improve the design and delivery of the academic programme.     

Examining the effectiveness of real-time query expansion

Interactive query expansion (IQE) (c.f. [Efthimiadis, E. N. (1996). Query expansion. Annual Review of Information Systems and Technology, 31, 121–187]) is a potentially useful technique to help searchers formulate improved query statements, and ultimately retrieve better search results. However, IQE is seldom used in operational settings. Two possible explanations for this are that IQE is generally not integrated into searchers’ established information-seeking behaviors (e.g., examining lists of documents), and it may not be offered at a time in the search when it is needed most (i.e., during the initial query formulation). These challenges can be addressed by coupling IQE more closely with familiar search activities, rather than as a separate functionality that searchers must learn. In this article we introduce and evaluate a variant of IQE known as Real-Time Query Expansion (RTQE). As a searcher enters their query in a text box at the interface, RTQE provides a list of suggested additional query terms, in effect offering query expansion options while the query is formulated. To investigate how the technique is used – and when it may be useful – we conducted a user study comparing three search interfaces: a baseline interface with no query expansion support; an interface that provides expansion options during query entry, and a third interface that provides options after queries have been submitted to a search system. The results show that offering RTQE leads to better quality initial queries, more engagement in the search, and an increase in the uptake of query expansion. However, the results also imply that care must be taken when implementing RTQE interactively. Our findings have broad implications for how IQE should be offered, and form part of our research on the development of techniques to support the increased use of query expansion.     

Information systems management: The need for a post-modern approach

This paper proposes a post-modern way of thinking about the development and the management of information systems and especially information systems development. The paper proposes a framework for a co-evolutionary or co-creation approach to information systems development and management incorporating all the main stakeholders.     

The Leaking Pipeline: Women Postgraduate and Early Career Researchers in Australia

This paper explores the leaking pipeline in women's participation rates from Bachelor to postgraduate research programmes. In examining projects at two Australian universities to identify and implement strategies to improve women's participation in research higher degrees, it focuses on three points of leakagebetween Bachelor and Bachelor with Honours degree programmes, Bachelor degree with Honours and postgraduate research programmes, and completion of postgraduate research and taking up a postdoctoral position, and the links between them. It examines three important consequences of women not undertaking or completing postgraduate research: entering academia at lower levels or in casual positions, often while doing postgraduate research part-time; tending to focus on teaching rather than research; and, due to under-representation at middle levels, not achieving a critical mass in senior academia. The paper suggests ways in which university policy may impact on women's participation in postgraduate research programmes through implementation of university-wide and departmental policies encompassing the strategies identified in these studies.     

Tertiary education in the Noughties: the student perspective

The psychodynamics of learning and teaching at a time of changing funding arrangements and priorities are explored and discussed through students’ accounts of their experience of university. The contextual, organizational and socio‐political characteristics implicated in these psychodynamic processes are considered. Among the psychodynamic issues that emerged from students’ accounts were organizational distancing, expressed in the physical and symbolic distance between students and teachers as well as a perceived distance between lecturers and their teaching responsibilities, and transference evident in the students’ struggle between dependence and independence.     

The banality of exclusion in Australian universities

ABSTRACT

The systematic exclusion of asylum seekers from Australian higher education reveals much about present day Australia. This essay begins with a brief context and outline of the international refugee crisis and Australia’s reaction. Next, consideration is given to how this nation has identified itself historically and how it has behaved in recent times towards refugees. Australia’s values are then discussed in relation to those of Canada, a similar country in many ways. With this context established, this article then turns to examine the specific issue of access to higher education for young people seeking asylum. Implications of this exclusion and what it means for national identity is discussed. Arendt’s theory of bureaucratic indifference is employed to interpret and understand Australia’s behaviour. The main contribution of this article is the connections made between asylum seekers, educational exclusion, higher education, national identity and Arendt’s theory, that may have application in other contexts.