Toward the development of a service provider sociality scale and its relationship to customer satisfaction and loyalty

This study assessed the dimensional structure of the Service Provider Sociality Scale, then determined whether service providers' use of different sociality dimensions predicts customer satisfaction and, in turn, whether customer satisfaction predicts loyalty. A survey of 256 undergraduate student “customers” revealed two significant dimensions of sociality: Personal Connection and Courteous Expressions. These dimensions explained 74% of the variance in customer satisfaction, but only Courteous Expressions accounted for significant unique variance in satisfaction. Satisfaction, in turn, strongly predicted loyalty.     

The Influence of Intimacy Rituals and Biological Sex on Relational Quality and Intimacy Among Dating Couples

Do intimacy rituals affect perceptions of relational intimacy and relational quality? This study examined the effect of self-reported use of intimacy rituals and biological sex on perceived relational intimacy and perceived relational quality. Perceived use of intimacy rituals was positively related to perceived relational quality. However, perceived use of intimacy rituals did not influence perceived relational intimacy. In addition, women perceived significantly higher levels of relational intimacy, as well as significantly more relational quality, than did men.     

Large-scale diagnostic assessment: Mathematics performance in two educational systems

A diagnostic methodology for large-scale assessment was employed to compare performance on a national test in mathematics of representative samples of Jewish and Arab 8th graders in Israel in order to shed light on a previously identified large achievement gap between these 2 populations. The results revealed significant differences between the 2 groups in patterns of strengths and weaknesses with respect to content, process, and skill/item-type attributes, indicating different paths for remedial interventions.     

Moving farmer knowledge beyond the farm gate: An Australian study of farmer knowledge in group learning

Abstract

Participatory programs are increasingly recognised as effective in assisting rural communities identify issues of concern, determine their needs, and draw in resources to enact social and environmental change. A fundamental assumption of these programs is that farmer knowledge is used and valued in the process of group interaction and social learning. The role of farmer knowledge in group learning in Australia is explored in this paper using case studies of Landcare and Prograze. In both case studies, group activity focused upon building landholder knowledge and skills for sustainable pasture management. Research findings suggest farmer knowledge can remain dormant unless critical factors in group learning and development are addressed. These include experiential learning, integrating information, effective facilitation, group autonomy and building ongoing relationships and learning opportunities.     

Planning in Middle Childhood: Early Predictors and Later Outcomes

Data from 1,364 children and families who participated in the National Institute of Child Health and Human Development's Study of Early Child Care and Youth Development were analyzed to track the early correlates and later academic outcomes of planning during middle childhood. Maternal education, through its effect on parenting quality when children were 54 months old, predicts their concurrent performance on sustained attention, inhibition, and short‐term verbal memory tests. This performance predicts planning in first grade, which predicts third‐grade reading and mathematics attainment, but not the rate of growth in academic skills from first to fifth grades. This path was also found when the same parenting, cognitive, and academic constructs were measured at later time points.     

My brothers were all ‘learnt out’ and my sons soon would be: Public debate over schooling in Quebec, 1814–1823

A public debate over the market provision of schooling and the possibilities of monitorial pedagogy raged in the city of Quebec during the second decade of the nineteenth century. Debate intensified when a group of small merchant manufacturers organised a school association in 1818. The group was denounced by private venture schoolmasters as attempting to create an unfair monopoly, in a debate in the pages of the Quebec Mercury newspaper. Others warned of the dangers to society of universal education for the ‘lower orders’. The School Association failed in its immediate objectives, but it was a precursor to the Quebec British and Canadian School Society, organised in 1823 and associated with the British and Foreign School Society in London.     

The present state and future trends of blended learning in workplace learning settings across five countries

This article reports survey findings related to the current status and future trends of blended learning in workplace learning settings from diverse cultures. This particular survey was conducted of 674 training and human resource development professionals from five different countries, mostly from the Asia-Pacific region (i.e., China, South Korea, Taiwan, United States, and the United Kingdom). The results show that blended learning will become a popular delivery method in the future of workplace learning not only in Western countries but also in Asian countries. Still, the respondents indicated that there were several barriers to blended learning; one of the most noticeable issues was their lack of understanding of blended learning. There is a pressing need, therefore, to provide practitioners with guidance on how to implement blended learning in their organizations. Additionally, among the countries surveyed, the results of the present study revealed that there were significant differences in the current level of adoption of blended learning, the respondents’ attitudes toward and perceptions of blended learning, and the content areas taught by blended learning. Respondents’ predictions related to emerging instructional strategies, technologies, and evaluation techniques for blended learning are also reported.     

Preschoolers’ use of count information to judge relative quantity

We examined preschool children's use of count information in making quantity judgments. Study 1 involved 35 children 3–5 years old using a balance-scale task to judge relative quantity with or without count information provided. Study 2 replicated and extended the exploration as 54 children 3–4 years old judged relative quantity in multiple counting contexts. Children who were given count information successfully used count information in quantity evaluation when visual cues were not useful. Limited experience of counting skills, strategy choice, and limited processing capacity are each discussed as potential explanations. Implications for early childhood practice and teacher education, as well as directions for future research are explored.     

Bibliographic control of audiovisuals: analysis of a cataloging project using OCLC

The staff of the Quillen-Dishner College of Medicine Library cataloged 702 audiovisual titles between July 1, 1982, and June 30, 1983, using the OCLC database. This paper discusses the library's audiovisual collection and describes the method and scope of a study conducted during this project, the cataloging standards and conventions adopted, the assignment and use of NLM classification, the provision of summaries for programs, and the amount of staff time expended in cataloging typical items. An analysis of the use of OCLC for this project resulted in the following findings: the rate of successful searches for audiovisual copy was 82.4%; the error rate for records used was 41.9%; modifications were required in every record used; the Library of Congress and seven member institutions provided 62.8% of the records used. It was concluded that the effort to establish bibliographic control of audiovisuals is not widespread and that expanded and improved audiovisual cataloging by the Library of Congress and the National Library of Medicine would substantially contribute to that goal.