Diversity research in the United States Navy: An update

Researchers at the Navy Personnel Research and Development Center (NPRDC) have investigated issues related to gender, racial, and ethnic diversity for over two decades. Rosenfeld, M.D. Thomas, Edwards, P.J. Thomas, and E.D. Thomas (1991) provided a comprehensive review of NPRDC diversity research conducted between 1970 and 1990. This article examines NPRDC diversity research conducted during the past 5 years and identifies future research issues. The present review is divided into four major topic areas and a final section of conclusions and future directions. The first section describes the Navywide and unit-specific programs to assess equal opportunity climate and sexual harassment. The second section summarizes research pertaining to issues raised by women's changing roles and their increased participation in the Navy. In the third section, the findings of Navy discipline studies shed light on the issue of higher disciplinary rates among minority personnel. Research on Hispanics is reviewed in the fourth section. Finally, in the Discussion and Conclusions section, potential future research emphases are identified.     

A Linguistic Analysis of Chat Reference Conversations with 18–24 Year-Old College Students

Thirty-one chat reference conversations were linguistically analyzed, compared to twenty-three instant messaging (IM) conversations held between students, and further correlated to students' satisfaction with the reference interaction. Conversations between librarians and students in chat reference are more formal than those solely involving students, and the use of some linguistic patterns is correlated to user satisfaction.