A rapid review method for extremely large corpora of literature: Applications to the domains of modelling, simulation, and management

While literature reviews with a large-scale scope are nowadays becoming a staple element of modern research practice, there are many challenges in taking on such an endeavour, yet little evidence of previous studies addressing these challenges exists. This paper introduces a practical and efficient review framework for extremely large corpora of literature, refined by five parallel implementations within a multi-disciplinary project aiming to map out the research and practice landscape of modelling, simulation, and management methods, spanning a variety of sectors of application where such methods have made a significant impact. Centred on searching and screening techniques along with the use of some emerging IT-assisted analytic and visualisation tools, the proposed framework consists of four key methodological elements to deal with the scale of the reviews, namely: (a) an incremental and iterative review structure, (b) a 3-stage screening phase including filtering, sampling and sifting, (c) use of visualisation tools, and (d) reference chasing (both forward and backward). Five parallel implementations of systematically conducted literature search and screening yielded a total initial search result of 146 087 papers, ultimately narrowed down to a final set of 1383 papers which was manageable within the limited time and other constraints of this research work.     

Projects as communicating systems: Creating a culture of innovation and performance

Although often downplayed and instrumental, there is evidence that communication in projects is essential in achieving value creation. Our main interest in this paper is on temporary continuity, a situation where the temporary becomes a permanent condition in social systems. The question that we have address is: What characterizes project communication in a situation with temporary continuity?We argue for the need to transform communication processes into communication capabilities. In a situation with temporary continuity, there is a need to connect to a large number of value-creating processes, and communicating capabilities need to be a part of a communication system, where the aim is to bind together value-creating processes and communication capabilities. We construct a viable system consisting of five sub-systems. To become a viable system, projects in the form of temporary continuity, must handle the potential conflict between a culture of performance and a culture of innovation. This involves developing social mechanisms for coordination and interaction, with a focus on developing communication capabilities, in parallel with focusing on all of the five value-creation processes.     

On the motivating impact of price and online recommendations at the point of online purchase

Do online recommendations have the same motivating impact as price at the point of online purchase? The results (n = 268) of an conjoint study show that: (1) when the price is low or high relatively to market price, it has the strongest impact (positive and negative) on the likelihood of an online purchase of an mp3 player, (2) when the price is average to market price, online recommendation and price are equal in their impact at the point of online purchase, and, (3) the relative impact from price increases when online shopping frequencies increases. The implications these results give are that online retailers should be aware that online recommendations are not as influential as a good offer when consumers purchase electronics online. However, other customer recommendations have a stronger impact on novice online shoppers than towards those consumers that shop more frequently online.     

Collaborative management of business metadata

Legal provisions, cross-company data exchange and intra-company reporting or planning procedures require comprehensively, timely, unambiguously and understandably specified business objects (e.g. materials, customers, and suppliers). On the one hand, this business metadata has to cover miscellaneous regional peculiarities in order to enable business activities anywhere in the world. On the other hand, data structures need to be standardized throughout the entire company in order to be able to perform global spend analysis, for example. In addition, business objects should adapt to new market conditions or regulatory requirements as quickly and consistently as possible. Centrally organized corporate metadata managers (e.g. within a central IT department) are hardly able to meet all these demands. They should be supported by key users from several business divisions and regions, who contribute expert knowledge. However, despite the advantages regarding high metadata quality on a corporate level, a collaborative metadata management approach of this kind has to ensure low effort for knowledge contributors as in most cases these regional or divisional experts do not benefit from metadata quality themselves. Therefore, the paper at hand identifies requirements to be met by a business metadata repository, which is a tool that can effectively support collaborative management of business metadata. In addition, the paper presents the results of an evaluation of these requirements with business experts from various companies and of scenario tests with a wiki-based prototype at the company Bayer CropScience AG. The evaluation shows two things: First, collaboration is a success factor when it comes to establishing effective business metadata management and integrating metadata with enterprise systems, and second, semantic wikis are well suited to realizing business metadata repositories.     

Knowledge management and communication in Brazilian agricultural research: An integrated procedural approach

The great contemporary organizational challenge for enterprises is to create a conceptual and methodological framework allows the management of knowledge by means of networks designed for social interaction. This statement is based on the premise that the competitive drive and sustainable success of the company depend on the introduction of new forms of production innovative processes, which can only be ensured through integrated approaches to knowledge management and the incorporation information technologies (IT). This is a reality that has already been accepted by the Brazilian Agricultural Research Corporation (Embrapa, its acronym in Portuguese), a Brazilian research, development, and innovation (RD&I) institution supporting agricultural sector. For some years now, Embrapa has been incorporating what it has learned about knowledge management into its strategic planning process. In this paper, we present a new approach to managing knowledge and information, and we analyze the need for research institutions to administer the knowledge they produce through an RD&I management model based multi- and inter-disciplinary teams, and multi-institutional research networks.     

The case of EAI facilitating knowledge management integration in local government domain

Information Technology (IT) infrastructure integration and knowledge management (KM) share communal objectives e.g. to transform organisations into more effective and efficient, agile and innovative, and more responsive to market changes. Such an association when assimilates bona fide knowledge management philosophy, it offers the IT departments a headship opportunity for organisational transformation in correlation with the rest of the organisation. Despite more than a decade of active research and practice in this complex problem area, advocates still perceive that Local Government Authorities (LGAs) lack integrated IT infrastructures that have resulted in the generation of data inconsistencies and redundancies, inefficient knowledge exchange and reduction in service quality and delivery. In the recent years, several LGAs have implemented Enterprise Application Integration (EAI) solutions to integrate their IT infrastructure. However, on analysing the relevant research studies, it is noticeable that application of EAI has been practiced at a larger scale in the private domain but to limited scale in the public domain. The shortage of such research studies presents a knowledge gap that needs to be endorsed. This research adapts a Revised Model for Integration Layers (REAL). By adapting to this model, it is exemplified that EAI achieves integration at five layers namely: connectivity, transportation, transformation, process integration and knowledge integration. The methodology for validating this model included a qualitative analysis of data gathered from formal interviews, observations and archive documents guided by initial conceptual observations from the literature. The findings indicate that cases leading to data inconsistencies and replication can be prevented by integrating knowledge through EAI.     

Software product evolution for Intellectual Capital Management: The case of Meta4 PeopleNet

Software must evolve in order to adapt to new demands and scenarios. In the case of packaged software that can be customized, this evolution implies the maintenance of both out-of-the-box and customized functionality alike. New user interface technologies provide a way to interact with applications that software vendors are forced to incorporate in order to meet new user and market requirements. Packaged software vendors are facing software evolution processes in order to attract more customers and conserve the existing ones. This case analysis describes the evolution of packaged software, Meta4 PeopleNet, towards the addiction of Rich Internet Applications features to a Human and Intellectual Capital Management tool. The findings and lessons learned presented in this case study provide useful insights for packaged software vendors facing software product evolution.     

e-Government stakeholders—Who are they and what do they want?

There is an increasing recognition that various stakeholder groups for e-government have a significant role to play in ensuring the long-term success of the e-government enterprise. This article seeks to contribute to the understanding of the stakeholders’ multiple perspectives by proposing typologies of stakeholder roles, and stakeholder benefits, respectively, and embedding these in a stakeholder benefits analysis tool. A literature review is used to surface the diverse existing categorizations of e-government stakeholders and their interests and the benefits sought. This review informs a proposal for a typology of stakeholder roles, and for a typology of stakeholder benefits, which together are used to construct an initial proposal for a stakeholder benefits analysis tool (SBAT), which can be used to map stakeholder roles to stakeholder benefits. This tool has been tested by an expert group, and revised. This exploratory study is an important first step towards the development of tools and approaches for understanding the benefits sought by a wide range of different stakeholder groups in e-government. Progress in the development of such tools is important for the development of knowledge and practice, policy, and evaluation with respect to stakeholder engagement with, and participation in, e-government.     

Enterprise Information Portals in support of business process, design teams and collaborative commerce performance

Enterprise Information Portals (EIPs) have been widely adopted as platforms for the integration of knowledge management and information technology (IT). This study has been conducted from the knowledge management perspective in order to examine the influence of EIPs on collaborative commerce in the automobile industry. This study explores the integration of internal and external business processes and the coordination of collaborative design teams. An initial qualitative investigation explores the practical applications of an EIP in an automobile company. A research model is then formulated and tested using a questionnaire survey of the R&D department of a motor company in Taiwan. The results of the data analysis reveal that presence of EIPs can help a company realize the benefits of c-commerce. EIPs also can improve collaborative commerce performance by promoting the degree of integration of the enterprise process and by strengthening the process innovation and communication of collaborative design teams. The results suggest that managers should reinforce important factors, including knowledge management tools, process integration, and the quality of design teams, in order to achieve success in collaborative commerce.     

Influencing citizen behavior: Experiences from multichannel marketing pilot projects

Information technology allows national and local governments to satisfy the needs of citizens in a cost effective way. Unfortunately, citizens still tend to prefer traditional, more costly channels, such as the front desk, phone and mail. Through pilot projects government agencies attempt to influence this behavior of citizens, directing them towards the online channel. With this paper we provide insight into the possibility to influence citizens’ behavior in the complex landscape of multi-channel service provision. The paper systematically compares five pilot projects using a framework that is based on organizational and marketing literature. The results show that socio-psychological factors are crucial in multi-channel management, much more than the technology itself. We conclude that citizens can be directed towards the online channel. However, not all projects are successful. Economic and legal instruments tend to sort more direct effects than communication or service instruments. Moreover, organizational factors such as bureaucracy often hinder eventual success. Choosing a smart and relatively small scope and strong project manager may help to evoke success in directing citizen online behavior.