The research core of the knowledge management literature

A bibliometric analysis and a content analysis were conducted to explore the nature of the knowledge management literature. For the bibliometric analysis, three levels of Bradford analysis were used to examine the shape of the knowledge management literature based on 21,596 references from 2771 source publications. Each of the three analyses conformed to the typical curve of the Bradford distribution. For the content analysis, the texts of 630 knowledge management articles were analyzed to address the question of what research methodologies are used in the knowledge management literature. It was found that 27.8 percent of knowledge management-related articles in knowledge management journals used no identifiable research method. Of the remaining 455 refereed articles, 60 percent employed mainstream social sciences research methodologies. The remaining 40 percent of the articles using an identifiable methodology were characterized by the use of “provisional methods” that appeared to substitute for more formally defined or scientifically based research methodologies.     

Making functional units functional: The role of rhetorical structure in use of scholarly journal articles

Scholars are reading more journal articles than ever, so it is important that they focus on the relevant text within the articles they read. To support this goal, this study explores enhancements to a journal reading system by applying the idea of the functional unit, the smallest information unit with a distinct function within four major components of scholarly journal articles—Introduction, Methods, Results and Discussion. This study examined a set of functional units and their associations with scholarly journal article use tasks through literature analysis and validation surveys. Forty-one typical functional units were found in psychology journal articles, with varying relevance to five tasks requiring use of information in journal articles. The relationships among sets of functional units for particular tasks were also identified. A taxonomy was developed incorporating the relationships between functional units and information use tasks, which can be used to inform system design. Based on this taxonomy, a prototype journal reading environment signalling functional units was designed and implemented for testing.     

On the governance of information: Introducing a new concept of governance to support the management of information

Information governance as an approach to better govern the use of information within and outside an organization is rapidly gaining popularity. A common and scientific ground for this approach has not yet been formulated. In this article the authors describe a definition for information governance, extending the common, one-dimensional approach into a more generic statement. Starting from the well-known principles of IT governance the authors further explore the aspects of both information and governance. Four hypotheses are proposed to give ground to the use of information governance. These hypotheses will be the basis for further research.     

Achieving top management support with business knowledge and role of IT/IS personnel

The business-IT gap is still present in many companies and IT/IS professionals often impute the responsibility for this to management and claim they lack top management's support for their initiatives. The aim of this paper is to show how IT/IS personnel can achieve top management support. Based on more than 50 in-depth interviews with CIOs and CEOs in the last 10 years we hypothesize that top management support can be attained with the business and managerial knowledge and skills of IT/IS personnel as well as with the business-oriented role of the IT/IS department. The impact was empirically tested via structural equation modeling (SEM) using data from 152 Slovenian companies with more than 50 employees. Based on findings some implications for top managers and IT/IS professionals are given, especially for CIOs, on how IT/IS personnel can contribute to bridging the gap.     

Mentoring in Contexts of Cultural and Political Friction: Moral Dilemmas of Mentors and Their Management in Practice

This paper examines the nature of moral dilemmas mentors from three different national groups (Jewish, Druze, and Arab) encounter in their work in Israeli Arab schools, how they manage these dilemmas in practice, and how the nature of particular dilemmas might connect to their management strategies. Given the multicultural and politically conflictive context of the Israeli society, a cultural and political reading of in-service mentors’ moral dilemmas reveals that mentors’ encounter and management of recurrent moral dilemmas is embedded in cultural and political issues in a way that seem to hinder their mentoring practice. Preparation programs for mentors need to highlight awareness of mentors’ own culture and that of their mentees in order to implement a culturally and politically responsive practice.     

Impacts of government website information on social sciences and humanities in China: A citation analysis

The purpose of this research is to investigate the current state and trend of government website information cited by social science and humanities (SS&H) journal articles in China. The Chinese Social Science Citation Index (CSSCI) was used as the benchmark and the Social Science Citation Index (SSCI) journals as the reference samples. It analyzed 204,019 web citations (N = 5,063,237) found in 925,506 articles that were published in CSSCI journals during the 1998–2009 period. The findings unveil that web citations accounted for only 4.03% of the total number of citations (N = 5,063,237), and that citations of Chinese government websites constituted 6.6% of the total number of web citations (N = 204,019). The study disclosed detailed information regarding citations derived from ministries and commissions directly under the State Council websites (N = 69), government online media (N = 7), government website citation subjects (N = 21), and various types of government website information (N = 5). Although government website information has limited influence on SS&H, their impact is currently growing rapidly. In comparison with international research community, influence of government web information on Chinese social science is higher, while its influence on humanities is lower. Essentially, Chinese scholars put emphasis on citing information from authoritative central government websites or highly visible state-owned media information as supporting evidences in their articles. In general, the citation of information from Chinese government website tends to hot social issues of society. Finally, it is necessary to promote the visibility of local government websites, to develop policies and guidelines to encourage the disclosure and the diversity of data, so that there will be more citation balances between social and technological topics.     

E-government discourses: An inductive analysis

This article offers a new perspective on e-government by documenting the categories of e-government discourses, and evaluating them within a public value framework. Understanding e-government discourses is significant, since these discourses represent contested visions of e-government, and one can derive a feel for public sentiment about e-government from the discourses used in the media. The findings are accumulated through an inductive analysis of 85 newspaper articles, published during the year of 2010, in three top-selling, ideologically different, nationally circulating Turkish newspapers. In these 85 articles, 98 discourses presented by 90 policy actors are found. Five positive and four negative discourse categories and their relationships emerged from the analysis of the data. The results show that, government reform efforts shaped by the New Public Management movement and Turkey's harmonization efforts with the global political system in general, and with the European Union in particular, are influential in the presentation of e-government projects to the Turkish public through newspapers.     

Addressing below proficient information literacy skills: Evaluating the efficacy of an evidence-based educational intervention

Over the course of three years, an educational intervention was developed to teach information literacy (IL) skills, change perceptions of IL, and to recalibrate self views of the abilities of first year college students who demonstrate below proficient information literacy skills. The intervention is a modular workshop designed around the three-step analyze, search, evaluate (ASE) model of information literacy, which is easy to remember, easy to adapt to multiple instructional situations, and can provide a foundation for building information literacy skills. Summative evaluation of the intervention demonstrates that students who attend the workshop see an increase in skills and awareness of information literacy as a skill set. Increases in skills, however, were not sufficient to move participants into the proficient range. While workshop participants were able to reassess preworkshop skills, skills gained in the workshop did not result in recalibrated self-views of ability. Like the development of skills, the recalibration of self-assessments may require multiple exposures to information literacy instruction.     

Search markets and search results: The case of Bing

Bing and Google customize their results to target people with different geographic locations and languages but, despite the importance of search engines for web users and webometric research, the extent and nature of these differences are unknown. This study compares the results of seventeen random queries submitted automatically to Bing for thirteen different English geographic search markets at monthly intervals. Search market choice alters a small majority of the top 10 results but less than a third of the complete sets of results. Variation in the top 10 results over a month was about the same as variation between search markets but variation over time was greater for the complete results sets. Most worryingly for users, there were almost no ubiquitous authoritative results: only one URL was always returned in the top 10 for all search markets and points in time, and Wikipedia was almost completely absent from the most common top 10 results. Most importantly for webometrics, results from at least three different search markets should be combined to give more reliable and comprehensive results, even for queries that return fewer than the maximum number of URLs.