User relevance criteria choices and the information search process

Relevance judgments occur within an information search process, where time, context and situation can impact the judgments. The determination of relevance is dependent on a number of factors and variables which include the criteria used to determine relevance. The relevance judgment process and the criteria used to make those judgments are manifestations of the cognitive changes which occur during the information search process.Understanding why these relevance criteria choices are made, and how they vary over the information search process can provide important information about the dynamic relevance judgment process. This information can be used to guide the development of more adaptive information retrieval systems which respond to the cognitive changes of users during the information search process.The research data analyzed here was collected in two separate studies which examined a subject’s relevance judgment over an information search process. Statistical analysis was used to examine these results and determine if there were relationships between criteria selections, relevance judgments, and the subject’s progression through the information search process. Findings confirm and extend findings of previous studies, providing strong statistical evidence of an association between the information search process and the choices of relevance criteria by users, and identifying specific changes in the user preferences for specific criteria over the course of the information search process.     

Theory-based model of factors affecting information overload

As the volume of available information increases, individuals and organisations become overwhelmed by the plethora of information. This can reduce productivity and performance, hinder learning and innovation, affect decision making and well-being and cost organisations large amounts of money. This paper develops a new theory-based model of factors affecting information overload and provides a formula for calculating the extent of overload, potentially of use as a diagnostic tool supporting individual or organisational development.     

Designing governance for shared services organizations in the public service

As shared services organizations (SSO) become more popular as a service management and delivery option in government, properly defining and setting up the governance structure continues to be a key success factor. This paper explores the options and issues to consider when selecting and implementing shared services governance including topics such as oversight, accountability, culture, management of resources, and of day-to-day operations. Shared services organizations are increasingly common in private sector companies and the particular challenges involved in the governance of an SSO in a public service context are highlighted and discussed.     

Beyond Section 508: The spectrum of legal requirements for accessible e-government Web sites in the United States

In the United States, a number of federal laws establish requirements that electronic government (e-government) information and services be accessible to individuals with disabilities. These laws affect e-government Web sites at the federal, state, and local levels. To this point, research about the accessibility of e-government Web sites has tended to focus on compliance with Section 508 of the Rehabilitation Act. Though Section 508 has the most specific guidelines regarding Web site accessibility, it is hardly the only law establishing accessibility requirements for e-government Web sites, and Section 508 does not apply to many sites that may be required to be accessible by other laws. Until assessment of the accessibility of e-government Web sites accounts for all of the relevant laws, the understanding of levels of accessibility and compliance will be incomplete. This article examines the entire spectrum of federal laws that create legal requirements for accessible e-government Web sites, analyzing the accessibility requirements that the laws establish and the ways in which each of the laws applies to an e-government Web site. This article also suggests research areas that should be included in future assessments to address the entire range of laws related to the accessibility of e-government Web sites. The issues raised in this article have significant relevance to the design and development of e-government, to the assessment of e-government information and services, and to the inclusion in e-government of the 54 million individuals in the United States with disabilities.     

From cultural industries to creative industries and back? Towards clarifying theory and rethinking policy

Abstract

In this paper, I draw attention to the complexities and confusions in the shift in discourse and praxis from “culture industry” to “cultural industries” and then “creative industries.” I examine how this “creative turn” is fraught with challenges, highlighting seven issues in particular: (i) the difficulties in defining and scoping the creative industries; (ii) the challenges in measuring the economic benefits creative industries bring; (iii) the risk that creative industries neglect genuine creativity/culture; (iv) the utopianization of “creative labour”; (v) the risk of valorizing and promoting external expertise over local small- and medium-scale enterprises in the building of “creative industries”; (vi) the danger of overblown expectations for creative industries to serve innovation and the economy, as well as culture and social equity; and (vii) the fallacy that “creative cities” can be designed. I suggest that the move towards creative industries discourse represents a theoretical backslide, and raise the possibility that a return to “cultural industries” would be more beneficial for clarifying our theoretical understanding of the cultural sectors and the creative work that they do, as well as enabling better policymaking.     

Assessing the impact of e-procurement on the structure of the buying centre

The purpose of this research is to analyse empirically how the use of Internet at the various stages of e-procurement impacts the organisational structure of the buying centre in terms of size and composition for a capital good. In this high-risk situation organisational buyers typically undertake extensive, deliberate choice processes involving numerous sequential phases. Interdepartmental coordination is required to specify, amongst others, the most suitable type of equipment in terms of capability, maintainability or costs. Information and communication technologies have changed the way we interact and communicate at different levels, amongst individuals within a single organisation as well as amongst different organisations (for example, with suppliers). A survey was performed using a questionnaire sent to a sample of industrial firms from different sectors. Results show that the size and composition of the buying centre varies at the different stages of the e-procurement process and that the use of Internet leads to an increase in the number of functional areas that intervene in the buying centre. The aims and implications for managers and researchers are discussed.     

Philosophy and the museum: An introduction to the special issue

This paper introduces the special issue by explaining the context of the conference at which the papers were originally presented, suggesting some ways of thinking about the intersection of philosophy and museums, and briefly introducing each paper in the collection. In the main body of the paper I look at a recent trend in museum interpretation and argue that it can be understood in terms of a definition of the museum as a space of representation and space of difference. I go on to suggest that this definition allows us to think of the museum as liberating us from certain ways of thinking. The paper as a whole suggests that philosophy can help us to think about museums, and that museums can contribute to philosophical thinking.     

Identifying Key Intercultural Urgencies,Issues, and Challenges in Today's World: Connecting Our Scholarship to Dynamic Contexts and Historical Moments

In the next section of the discussion, the participating scholars elaborate on their views of the most pressing intercultural urgencies, issues, and challenges that we face in today's world. The discussants identify both historically persistent and newly emerging challenges and crises that greatly impact our world's communities, their health and well-being, the environment, war and violence, oppression, domination, resistance, and political consequences far into the future. It is clear that the perceived “intercultural urgencies” reach deep within and far beyond specific relational episodes and communicative moments. These scholars delineate the many trajectories for much-needed examination, analysis, critique, and intervention.     

Introducing the Discussion and One Another

Over a month-long period, the Journal of International and Intercultural Communication hosted an online discussion among 11 intercultural scholars across and outside of the discipline in response to four key questions. Editor-in-Chief, Dr. Rona Halualani, facilitated the discussion and introduced the question prompts. The goal was to create a vibrant, interactive dialogue about definitional framings of intercultural scholarship and their views of key urgencies, issues, and challenges in today's intercultural world. This section features the introduction of the discussion and of the scholar discussants themselves.