Higher Education Institutions: Satisfaction and Loyalty among International Students

This study empirically investigates the relationship between satisfaction with educational service augmenters and consumer loyalty within the context of the international student market. An enhanced state of consumer satisfaction, also labeled as delight, is captured by focusing on service augmenters that fall outside the domain of the core educational service. The results indicate that while satisfaction with the augmenters does determine consumer loyalty, the augmenters that enhance the delivery of the core seem to have the strongest impact on consumer loyalty. Apart from research implications, the findings have interesting managerial implications, especially for administrators in educational institutions and policy makers associated with U.S. higher education.     

A Prospective Sequential Analysis of the Relation Between Physical Aggression and Peer Rejection Acts in a High-Risk Preschool Sample

Research Findings: Early Head Start home-based programs provide services through weekly home visits to families with children up to age 3, but families vary in how long they remain enrolled. In this study of 564 families in home-based Early Head Start programs, “dropping out” was predicted by specific variations in home visits and certain family characteristics. It also was negatively related to several targeted program outcomes. Home visits to dropout families focused less on child development, were less successful at engaging parents, and had more distractions. Dropout families had more risks and changes of residence, were more likely to be headed by a single mother, and were less likely to have a mother with poor English skills or a child with a documented disability. Practice or Policy: Home visiting programs may be able to reduce dropout rates, and thereby increase the duration of services to each family, by keeping home visits engaging and focused on child development and also by individualizing to the specific needs of families at risk for dropping out. To keep families involved longer, home visiting programs should consider (a) planning home visits that are longer, more engaging for both parent and child, scheduled at a time when there are fewer distractions for the family; and (b) spending the majority of time on child development activities and topics.     

A Qualitative Study of Juvenile Offenders,Student Engagement,and Interpersonal Relationships: Implications for Research Directions and Preventionist Approaches

Background factors that correlate with juvenile delinquency are consistent across the interdisciplinary literature base. Yet, information about the process of how risks relate to outcomes, especially within school settings, is limited. Researchers used qualitative methods to examine school and interpersonal experiences from the perspective of juvenile offenders and their families. Sixteen families were recruited from juvenile probation facilities in 2 different geographic regions. Consensual Qualitative Research methods yielded consistent themes, including the central role of advocacy to obtain appropriate school services, the importance of flexibility in discipline policies, classroom experiences that shaped outcomes, and the importance of nonjudgmental social support for the adolescents and their parents. The findings and recommendations for school consultants are presented from a preventionist standpoint, and self-determination theory is discussed in relation to future juvenile delinquency research.     

A Class-Wide Intervention for Improving Homework Performance

Homework completion has an important impact on the overall academic functioning of students. Consultation requests often center on identifying efficient interventions so that teachers may facilitate the homework process and enhance students' academic achievement. This investigation employed a randomized interdependent group contingency and randomized reinforcers to improve homework completion and accuracy of spelling performance in 21 elementary school students. An ABAB reversal design across all students was employed. Results showed this intervention to have a positive impact on both spelling homework completion and accuracy rates. Limitations, future research, and contributions are addressed.     

The Implementation of Problem-Solving Consultation: An Analysis of Problem Conceptualization in a Multiracial Context

The purpose of this study was to analyze how school psychologists engage racial/cultural diversity when conceptualizing problems during consultation in a multiracial context. Four school psychologists were recruited to engage in computer-simulated problem-solving consultation. Each school psychologist was presented with three fictional consultation cases. The participants then used a computer-simulated school environment to interact with fictional teachers in a school-based setting to complete the consultation cases. Three themes emerged: (a) limited use of ecological approach, (b) lack of cultural responsiveness, and (c) divergent approaches to problem identification for African American versus European American referrals. Implications for using problem-solving consultation in a multiracial environment are discussed.     

Embracing New Policies,Technologies, and Community Partnerships: A Case Study of the City of Houston's Bureau of Air Quality Control

As the City of Houston's Bureau of Air Quality Control embraced new policies, technologies, and rhetorical strategies, they simultaneously moved through Lukensmeyer and Torres's “four levels of public involvement,” which include the information, consultation, engagement, and collaboration levels (Lukensmeyer & Torres, 2006 Lukensmeyer, C. J., & Torres, L. H. (2006). Public deliberation: A manager's guide to citizen engagement. IBM Center for the Business of Government Collaboration Series. Retrieved November 2007 from http://www.businessofgovernment.org/pdfs/LukensmeyerReport.pdf  [Google Scholar]). Because of the technical and scientific nature of air quality inspections, increasing public involvement, especially the involvement of those in a predominantly African American and a predominantly Hispanic neighborhood, has been a challenge. This article describes the Bureau's journey through the information level, where the Bureau opens public access and participation in the investigation and reporting process; the consultation level, where Bureau staff go door-to-door in poor and minority neighborhoods collecting citizen feedback regarding perceived environmental hazards; the engagement level, where the Bureau conducts monthly environmental meetings with neighborhood residents; and the collaboration level, where citizens are taught to collect evidence of environmental violations.