About the Editor and Contributors

In the last decade ‘quality’ has assumed the status of one of the meta-discourses across many domains of public policy, including education. This paper focuses on the specific example of quality policy in Australian higher education of the 1990s, and in particular, on the micro level of quality policy practice as experienced by academic practitioners in 6 universities. As such, it forms a follow-up to an article published earlier in the Journal of Education Policy (Vidovich and Porter 1997) which examined macro (national) and intermediate (the Committee for Quality Assurance in Higher Education) levels of a quality policy cycle consisting of contexts of influence, policy text production and practice, as articulated by Ball and colleagues (Bowe, Ball and Gold 1992, Ball 1994). The findings of in-depth interviews with key university personnel provide evidence of the ‘messy’ realities of the policy process and considerable variation in quality policy practices at local sites, particularly in terms of the different historical contexts of universities which were categorized as ‘traditional’, ‘alternative’ and ‘former college’ types. However, despite such variation, the ‘bigger picture’ effect of the quality policy under investigation was to enhance Australian national Government control of higher education, albeit at a ‘distance’, characteristic of the culture of performativity increasingly pervading higher education across many OECD countries. A further effect was to increase inequalities, both between and within universities.     

Scottish Archive of Print and Publishing History Records

‘It's important that we remember the past is not just dry facts and statistics but also the detailed lives of real people. SAPPHIRE aims to give a voice to these lives.’ The Scottish Archive of Print and Publishing History Records (SAPPHIRE), an initiative with Napier University as lead and Queen Margaret University College as main collaborative partner, is an oral history project which aims to record the social, economic and cultural heritage of the Scottish printing and publishing industry in the 20th century. Undertaken in partnership with a number of Scottish organizations, its results are providing a better understanding of an important and overlooked part of Scotland's heritage. Outcomes of the project include a permanent oral history archive stored at the Edward Clark Collection at Napier University, and exhibitions and publications on the history of the printing and publishing industry. The development and current activities of SAPPHIRE are described and reviewed.     

User satisfaction survey and usage of an electronic desktop document delivery service at an academic medical library

In June 2000, the Biomedical Library at the University of South Alabama introduced Prospero, an electronic desktop document delivery service. From June 2000 to November 2002, Prospero delivered 28% of interlibrary loan requests and 72% of document delivery requests. In November 2002, the library conducted a user satisfaction survey of the Prospero service. Forty-two surveys were used. Fifteen responses were received from affiliated faculty, staff, and students, who generally expressed satisfaction with the service. Twenty-seven responses were received from unaffiliated users, comprised of medical libraries, individual users, and businesses. Based on the survey results, the library deemed the Prospero service a success. To better support users, the library's Web page was updated to include hardware and software requirements for successful use of the Prospero service, as well as screen shots of the Prospero process.