An assessment of customers’ e-service quality perception,satisfaction and intention

This study examines the dimensions of web service quality based on e-customer's, expectations and perceptions. We develop operationalized web service quality constructs, and analyze, their relationships with customer satisfaction and behavioral intentions in an e-business environment. The three identified dimensions of web service quality are perceived risk, web content and service, convenience. One of the major findings of this study is that although less perceived risk may lead to a favorable perception of web service quality, it does not necessarily translate to customer satisfaction, or positive behavioral intentions. Individual PC skill sets may affect perception of service convenience, but seems to have no influence on how customers assess web service quality, customer satisfaction or, behavioral intentions to use the e-service. The indirect or mediating influence of satisfaction on web, service quality and behavioral intentions is indeed stronger than the direct influence of web service, quality on behavioral intentions.     

Public Libraries in Nigeria: Decades of Persisting Problems

The growth of public libraries in Nigeria has been long and problem ridden. This paper identifies and discusses low patronage, almost total absence of current materials, lack of adequate numbers of trained personnel and above all inadequate funding as the major problems hindering the development of public libraries in Nigeria. It offers some radical and practical suggestions on how to ameliorate the situation, including the repackaging of information materials and the involvement of wealthy individuals and multinational organizations in the funding of public libraries.     

High on emotion! perceived value: influencing decision-making processes at international student recruitment trade shows

Transnational education students are an increasingly important source of income for higher education institutes. Student recruitment trade shows as a marketing communication tool are being used by the majority of higher education institutes and despite multi-million-dollar investments, little is known about the impact they have on the decision-making processes of transnational education students and the student recruitment efforts of the exhibiting higher education institutes. This research project discusses how international student recruitment trade shows can positively influence the perceived value students obtain from visiting these trade shows. The findings of this qualitative study show the positive effect higher levels of social emotions have on students’ perceptions of international study options from pre-purchase to post-consumption and on the effectiveness of student recruitment trade shows.     

Automatically structuring domain knowledge from text: An overview of current research

This paper presents an overview of automatic methods for building domain knowledge structures (domain models) from text collections. Applications of domain models have a long history within knowledge engineering and artificial intelligence. In the last couple of decades they have surfaced noticeably as a useful tool within natural language processing, information retrieval and semantic web technology. Inspired by the ubiquitous propagation of domain model structures that are emerging in several research disciplines, we give an overview of the current research landscape and some techniques and approaches. We will also discuss trade-offs between different approaches and point to some recent trends.     

Transfer and Access – The Core Elements of the German Archives Acts

The German archival law is established by the archives acts of the Federal Republic of Germany and the 16 federal states. The core elements of the German archives acts are the transfer of records from public authorities to public archives and the access to records transferred to public archives.     

Student accounts of action learning on a DBA programme: learning inaction

This account of practice sets out the action learning experience of three doctoral students on the same Doctoral Programme in Business Administration at a UK university. It also include the sense-making of a fourth member of the set. It explores the tension between their area of work and their engagement in the action learning process and, in so doing, contributes to the ongoing debate about the relative priority of learning and problem-solving in action learning. The account narrates the students’ personal accounts of their involvement with the action learning set (ALS), what they felt worked and what did not before reflecting on their personal contributions as hybrid practitioner-learners. Insights into the experience are offered up to illuminate the function and purpose of the ALS within a management education programme.     

Science Anxiety, Science Attitudes, and Gender: Interviews from a Binational Study

We conducted interviews with eleven groups of Danish and American students. The interview topics included gender and national components of science education, science anxiety, and attitudes toward science. The groups were science and nonscience students at the upper secondary and university levels, and one group of American science teachers who were students in a science enrichment program. The interviews revealed a variety of relationships between and among science attitudes, science anxiety, nationality, gender, and course of study. We also probed student attitudes toward constructivist versus traditional views of science.