Breastfeeding Program at Children's Hospital is Worthy of Emulation

In this column, a group of nurses working in a special-care nursery at a small community hospital comment on a comprehensive, hospital-wide program that supports and promotes breastfeeding for vulnerable infants at the Children's Hospital of Philadelphia. The program is described by Diane Spatz in her article featured elsewhere in this issue of The Journal of Perinatal Education. The nurses who reviewed the article agreed that the program described by Spatz is truly an exemplary service worthy of being emulated.     

The nature and treatment of childhood anxiety

Several issues pertinent to childhood anxiety and related disorders are reviewed. These include the reliability and validity of existing classification systems, the diversity and shortcomings of behavioral assessment techniques, and the nature and efficacy of intervention strategies with this population. Particular attention is paid to the need to interface taxonomic, assessment, and treatment methods. A functional model of assessing and treating children and adolescents with school refusal behavior is presented as a preliminary example. Recommendations for future research by educators and psychologists are also discussed.     

Customer expectations for interactions with service providers: Relationship versus encounter orientation and personalized service communication

This study examined customer expectations for interactions with service providers in public, commercial service contexts. Two customer surveys revealed significant differences in expectations for "relationships" versus "encounters," and for personalized service communication in varied service contexts. The surveys also revealed that customers who expect relationships with providers tend to expect personalized service communication from those providers. Customers' current involvement in service relationships predicted their expectations for relationships versus encounters with service providers. Post hoc interviews also suggested that customers have distinct social expectations and time use expectations that coincide with their expectations for relationships or encounters and personalized service communication from different types of providers.     

Reading on Screen: Exploring Issues in Reading for Information with CD-ROM

This article describes the insights gained by a group of primary teachers investigating the implications of CD-ROM for English with their KS2 pupils. As part of the IT in English project, they researched pupils' use of the CD-ROM and its effect on their learning. They developed effective strategies to help pupils cope with the reading demands and edit their own texts. Positive effects on critical reading, collaboration, and use of conventional information books were observed.     

Warrant and the Definition of Electronic Records: Questions Arising from the Pittsburgh Project

The University of Pittsburgh Electronic Recordkeeping Research Project established a model for developing functional requirements and metadata specifications based on warrant, defined as the laws, regulations, best practices, and customs that regulate recordkeeping. Research has shown that warrant can also increase the acceptance by records creators and others of functional requirements for recordkeeping. This article identifies areas related to warrant that require future study. The authors conclude by suggesting that requirements for recordkeeping may vary from country to country and industry to industry because of differing warrant.