Increasing the acceptance of functional requirements for electronic evidence

This article reports on a research study that tested the effect of statements of “ literary warrant ” on lawyers, auditors and information specialists’ evaluations of a set of functional requirements for electronic evidence. It found that legal statements can increase the rating of importance of some of the functional requirements. Its results also provided evidence that differences in subjects professional backgrounds and their computer knowledge can affect the ratings of importance the subjects gave to the functional requirements. This study was completed as part of the requirements for the author’s doctoral program. It has benefited immensely from the insightful comments received from members of her doctoral Committee: Richard Cox, Margaret Hedstrom, Edie Rasmussen, and Steven Hirtle. David Bearman first purposed the concept of “ literary warrant ”, and this study has also profited greatly from his wise advice.     

Communication Practices of Professional Service Providers: Predicting Customer Satisfaction and Loyalty

This study examined customers' perceptions of personalized service communication performance in relation to their expectations as predictors of their satisfaction and loyalty intentions in four professional service contexts. Survey data were obtained from 253 customers regarding their expectations and experiences with physicians, dentists, auto mechanics, or hairdressers. Multisample covariance structure analysis procedures were performed to assess the level of support for alternative theoretical models across all four professional contexts. Results provided support for one model, specifying that customers' perceptions of communication performance accounted for significant variation in customer satisfaction, which, in turn, predicted customers' loyal behavioral intentions. Customers' expectations did not play an influential role in predicting customer satisfaction and loyalty, as proposed in an alternative model     

The library's role in the continuing education of health professionals

Health sciences librarians have historically viewed disseminating information to health professionals as a major role. Typically, they have provided individualized services and are among the professions that help health professionals further their education after finishing formal education. Another group directly involved in health professional continuing education is continuing education (CE) providers who offer ongoing learning through group activities. These two professions often reached the same audiences in the past, and their different approaches--individual and group--were complementary. Health professionals who needed information immediately or who wished individual learning used the library while those who wanted to hear eminent colleagues tended to use CE meetings or seminars; some did both. The librarians and CE providers rarely interacted, but this is now changing. With the introduction of personal computers, medical librarians have expanded their responsibilities to include formalized classroom instruction. At the same time, CE providers have increased their scope beyond formalized group instruction into individualized education. Librarians and CE providers can either collaborate and share their expertise or they can compete against each other.     

Hans Freudenthal (17 September 1905–13 October 1990)

Recorded are some biographical data about the late professor Freudenthal along with some indications about his mathematical work. In an appendix a tiny part of his mathematical work which can be explained in a fairly direct manner is discussed.This is the somewhat modified text of a commemorative address given at the annual meeting of the Wiskundig Genootschap, the Dutch mathematical society, on April 5, 1991, cf. Nieuw Archief voor Wiskunde, 9 (1991), 131–136.     

The MEDLINE update on closed-circuit television.

An alternative format for presentation of the MEDLINE Update is presented. Utilization of a statewide closed-circuit television network is time-saving and cost-effective for the audience. Differences in and audience response to this alternative programming are described.     

Coming of Age? Overview of Career Guidance Policy and Practice in Australia

In recent years significant international focus has highlighted the critical importance of managing life, learning and work in a constantly changing labour market. This changing world and the corresponding need for individuals to engage in repeated decision-making about learning and work has raised the importance of and necessity for the provision of career development services across the lifespan. This challenge is being addressed by many countries across the globe. Within this context, this paper discusses the initiatives enhancing the status of career service provision in Australia.     

Client value models provide a framework for rational library planning (or, phrasing the answer in the form of a question)

Libraries often do not know how clients value their product/ service offerings. Yet at a time when the mounting costs for library support are increasingly difficult to justify to the parent institution, the library's ability to gauge the value of its offerings to clients has never been more critical. Client Value Models (CVMs) establish a common definition of value elements-or a "value vocabulary"-for libraries and their clients, thereby providing a basis upon which to make rational planning decisions regarding product/service acquisition and development. The CVM concept is borrowed from business and industry, but its application has a natural fit in libraries. This article offers a theoretical consideration and practical illustration of CVM application in libraries.     

A longitudinal evaluative study of student difficulties with engineering graphics

We have previously reported in this journal that spatial ability influences academic performance in engineering. We have also reported that spatial ability is trainable, and can be increased through instruction focused on using perception and mental imagery in three-dimensional representation. In this article, we present the results of a longitudinal evaluative study of student difficulties with engineering graphics at our university, involving research over a 24-year period. Prior to our intervention, the first-year engineering graphics course at our university had a failure rate of 36% for all engineering students, and failure rates of 80% for African students studying at our university. In terms of outcomes, our study indicates that changed teaching practices have been associated with increased pass rates, which currently average 88% for all students. There is clear evidence that African students no longer experience major difficulties in passing the course. This can be attributed both to changes in teaching methodology, as well as broader contextual changes occurring in South Africa over the period reviewed.

Despite evidence of increased pass rates, our data suggest that there is a continuing relationship between three-dimensional spatial perception and academic performance in engineering graphics, as well as with aggregated first-year engineering marks. For this reason, many students still require academic support. There is also evidence that female students experience difficulties with engineering graphics due to lack of previous technical experience, and use a variety of strategies to overcome their study problems. The most effective appear to be use of peers and friends, and in particular students who had previously taken the course, as mediators of the course content and materials. Those female students who have not taken technical drawing at school level, and female students who do not network with other engineering students, are those at greatest disadvantage.