Conception, development and implementation of an e-Government maturity model in public agencies

Governments worldwide are encouraging public agencies to join e-Government initiatives in order to provide better services to their citizens and businesses; hence, methods of evaluating the readiness of individual public agencies to execute specific e-Government programs and directives are a key ingredient in the successful expansion of e-Government. To satisfy this need, a model called the eGovernment Maturity Model (eGov-MM) was developed, integrating the assessment of technological, organizational, operational, and human capital capabilities, under a multi-dimensional, holistic, and evolutionary approach. The model is strongly supported by international best practices, and provides tuning mechanisms to enable its alignment with nation-wide directives on e-Government. This article describes how the model was conceived, designed, developed, field tested by expert public officials from several government agencies, and finally applied to a selection of 30 public agencies in Chile, generating the first formal measurements, assessments, and rankings of their readiness for e-Government. The implementation of the model also provided several recommendations to policymakers at the national and agency levels.     

Restructuring Taiwan's port state control inspection authority

To improve marine transportation safety, countries around the world have established authorities dedicated to implementing port state control (PSC). Appropriate measures have also been taken to ensure that these dedicated organizations are given enough power to carry out their duties independently and credibly as a safety mechanism. In contrast, Taiwan's existing PSC inspections are administrated by commercial port authorities, causing impartiality. The disadvantages of such a system become evident when a ship is found to have critical faults, because commercial port authorities have difficulty deciding whether the ship should be detained. Under such circumstances, the impartiality and objectivity of these port authorities are often questioned. Therefore, the restructuring of port authorities to improve dedication and objectivity is a critical issue in the implementation of PSC. This research uses three stages of methodology: (1) the in-depth expert interviews aim to gather information; (2) the Analytic Hierarchy Process (AHP) calculates the weight of guidelines and evaluates feasible solutions. Port state control officers (PSCOs), maritime transport operators, and the staffs of competent authorities are used as the respondents of this expert questionnaire; and (3) the close-loop questionnaire survey evaluates and confirms the results of the above two research processes. The objective of this research is to create the best solution for introducing an independent authority dedicated to managing Taiwan's PSC tasks. Based on the evaluation of this research study, the optimal solution is to establish an independent government agency under the Ministry of Transportation and Communications (MOTC). An alternative optimal solution is to form a PSC committee under MOTC, which would serve as a temporary measure if legislation for establishing an independent government agency is delayed. These solutions would improve the PSC in Taiwan and strengthen marine transportation safety.     

The Effects of the Creative Movement Teaching Method and the Traditional Teaching Method on Elementary School Children's Self-esteem

The purpose of the present study was to investigate the influence of two physical education teaching methods, the creative movement teaching method and the traditional teaching method, on self-esteem components. Specifically, the target of the study was to examine if the teaching of creative movement in physical education classes could influence a child's self-esteem. One hundred and seven (N=107) fifth and sixth grade children (aged 11-12 years) were used from an elementary school in Athens, Greece. Teaching methods were systematically applied for three months (24 teaching hours). The Self-Perception Profile for Children was used to measure children's self-esteem on two occasions, before and after the experimental conditions. A 2 2 2 (groups 2 pre-post measure) analysis showed a significant relationship between the five subscales (scholastic competence, social acceptance, athletic competence, physical appearance, and behavioral conduct) and an overall sense of self-worth (global self-worth). Both teaching methods should influence children's self-esteem from pre- to post-test. However, the teaching method of creative movement was most effective in improving the pupils' general self-esteem and also specific areas of self-esteem such as the cognitive, the social and the physical.     

Funding public computing centers: Balancing broadband availability and expected demand

The National Broadband Plan (NBP) recently announced by the Federal Communication Commission visualizes a significantly enhanced commitment to public computing centers (PCCs) as an element of the Commission's plans for promoting broadband availability. In parallel, the National Telecommunications and Information Administration (NTIA) has channelized part of the Broadband Technology Opportunities Program (BTOP) funding to PCCs. However, BTOP funding was the result of an unprecedented economic crisis, and is unlikely to be repeated. Future programs will need to evolve criteria for selecting projects for funding that maximize their cost-effectiveness. We argue in this paper that basing funding for PCCs on broadband availability (or non-availability), is not as cost-effective as considering a broader array of factors related to demand for internet access at public computer centers. We use data on public libraries from the National Center of Educational Statistics to identify factors predicting high demand for internet access at PCCs. Based on this analysis, we argue that low demand markets may benefit more from consumer outreach and digital literacy programs, than from infrastructure deployment. Also, we argue that markets with high availability, should receive more funding if there is high demand as well, as predicted by our model.     

Critical factors for evaluating the public value of e-government in Sri Lanka

This paper aims to identify the critical factors for evaluating the public value of e-government in Sri Lanka from the perspective of the delivery of public services and the efficiency of public organizations. To fulfill these aims of the study, a conceptual framework is developed based on a comprehensive review of the related literature by considering the delivery of public services and the efficiency of public organizations. With the collected survey data from Sri Lanka, the conceptual framework is empirically tested and validated by performing a confirmatory factor analysis using structural equation modeling. The study shows that the delivery of quality information and services, user-orientation of information and services, efficiency and responsiveness of public organizations, and contributions of public organizations to the environmental sustainability are the critical factors for evaluating the public value of e-government in Sri Lanka. As the first study in examining the critical factors for evaluating the public value of e-government in Sri Lanka, the findings of the study would be of practical significance to the continuous development of e-government in Sri Lanka and other countries in the world.     

Modeling Web-based library service quality

Studies of e-service quality have consistently used adaptations of service-quality measurement tools that have been adopted and extended from traditional service-quality frameworks. However, a fresh insight into the investigation of key determinants of Web-based library service quality, with an emphasis on how library customers perceive service quality, has much to offer. Key determinants were identified, and contributed to the development and empirical testing of a proposed conceptual model of service quality that encompasses environment, delivery, and outcome quality. Unlike the disconfirmation approach, the performance-only measure was used. Participants included postgraduates and academic staff from four research intensive universities in Malaysia. Exploratory factor analysis and confirmatory factor analysis using structural equation modeling was carried out in order to develop and validate a measurement model for Web-based service quality, which included three second-order dimensions and eight first-order dimensions. Insights into the conceptualization of Web-based library-service quality as a multidimensional hierarchical construct are provided. The emergence of specific determinants specific to the Web services supports the notion that measurement of electronic-service quality is different from traditional services, though they may share some common factors.     

Use of library space and the library as place

Citizens' use of the public library in their local community is explored, focusing on social activities and how the libraries function as meeting places. The findings are important because of the need for meeting places across cultural, ethnic, generational, and social lines in a complex multicultural and digitized society. How library visitors use the library space and services, so that the overall societal goals of the library and the local community are obtained, is still rarely examined. An in-depth observational study was conducted in three library branches of Oslo, combined with interviews with patrons to establish the context and purpose of their library activities and to which life spheres they are linked. The research used concepts from social theory. The overall finding is that the public library use is very diverse. Patrons move easily between high and low intensive activities and float between life spheres and roles—student, family member, friend, neighbor, and citizen. The library is a complex arena. It is a public realm, in the sense that most of the visitors are strangers to each other; most of the individual uses belong to a private realm, and the library's community activities constitute it as a parochial realm. In the library, users are exposed to the plurality of the community and learn about otherness. People are not categorized by profession or as being unemployed, a patient or a client, but are all library users. This quality of the library contributes to social inclusion.     

Evaluating the olympic education program: A qualitative approach

This study was conducted to provide further information regarding factors associated with educational evaluation, using a qualitative approach. Fifty-five interviews were carried out with school principals. The results of the present study supported the notion that the qualitative methods could provide information that quantitative procedures could not. Additionally, the findings also provided useful information for solving problems in OEP implementation and enhanced decision-making by indicating points of the program that should be improved.     

Information literacy self-efficacy: The effect of juggling work and study

Information literacy self-efficacy and academic motivation are both argued to play important roles in student academic development. The former is considered to be a predictor of student academic achievement while the latter is considered a key factor in developing information literacy self-efficacy. Today, many students undertake paid employment in conjunction with their academic studies and little is known about the effect this may have on their information literacy self-efficacy and academic motivation. As such, the relationship between information literacy self-efficacy, academic motivation, and employment has been unexplored. Data were collected via a questionnaire, comprised of existing scales, which was administered to undergraduate business students in an Australian higher education (HE) institution. A response rate of 58% resulted in 585 completed questionnaires. Findings suggest that whether or not students were engaged in paid employment did not appear to influence information literacy self-efficacy, although students in paid employment did exhibit significantly lower intrinsic motivation than students not in paid employment. Additionally, for students not in paid employment a significant relationship was found between amount of time spent on study and information literacy self-efficacy. Of some concern, the small amount of time students reported spending in academic pursuits outside of scheduled classes raises issues regarding the placement of information literacy instruction. For information literacy practitioners this study contributes to awareness regarding the conceptualization of information literacy instruction and its placement in the HE environment.     

E-mentoring: The adoption process and innovation challenge

The innovative nature of e-mentoring along with its ongoing adoption process provided the reasons for conducting an innovation–adoption study on e-mentoring. A sample of 234 mentors that have been employed by Ergani Center, a well respected Greek mentoring organization, were asked to identify with the use of an online questionnaire the factors that influence the adoption of e-mentoring. Gender, age, personal innovativeness, relative advantage computer self-efficacy, problems and pressures from mentees emerged as predictors of the innovation process.