Multiple Service Use: The impact of consistency in service quality for vulnerable youth

Little is known about the way in which variations in service quality influence outcomes when youth are clients of more than one service system. This article reports on a study of 1,210 adolescents (aged 13–17 years), half were concurrent clients of two or more services and half were not involved in two or more services. Youth completed a self-report questionnaire administered by a trained interviewer. It was hypothesized that youth reporting two positive service experiences would report lower risks, higher resilience, and better outcomes than youth reporting inconsistent or two negative service experiences and that their resilience, risks, and outcomes would be similar to those of youth not involved in two or more services. MANCOVA was used to determine the relationship among service quality and resilience, risk, and outcomes with four covariates that assessed family and neighborhood environments, history of abuse and neglect, and chronic need. Results indicate that service quality had an effect on resilience, risks, and outcomes. These relationships were mediated quite strongly by the influence of the risks youth faced in their neighborhoods and to a lesser extent by the other three covariates. Of the three dependent variables, risk appeared to be the most consistently influenced by all the covariates, and it also differentiated service experience groups. Results point to the importance of services developing strategies to effectively address risks confronted by youth and also to ensure that when more than one service is involved with youth, consistency in service delivery is achieved.     

Service family support – a small-scale project of educational psychologists working with parents

Being in a Service family can be a difficult position for children and parents alike due to high levels of mobility, parental separation, and the remaining parent’s stress and emotional well-being. A Service family is defined as a family with one or both parents employed by the Ministry of Defence (MOD). The current project looked at the under-researched area of supporting parents in Service families with an intervention funded by the MOD. Work carried out involved inviting parents of primary aged children to take part in consultation sessions and parent discussion groups, facilitated by educational psychologists (EPs). These looked at the psychological concepts of separation, anxiety, self esteem and friendship as well as positive psychology. Outcomes indicated that parents experienced an increase in confidence and a decrease in concern following the consultation sessions. Parents valued the support of the group and found the sessions practical and informative. This intervention filled a gap in support for Service parents and indicates a role for EPs in terms of further input and research.     

基于Web Service架构的企业招标系统模型研究

本文针对目前企业招标系统存在的不足,提出一种基于Web Service架构的企业招标模型建立方法.本文首先介绍了Web Service的定义,体系结构和工作原理,然后采用Web Service架构及其相关技术组建企业招标系统模型,给出了模型的功能设计和结构.文章最后论述了该模型的实现模式.     

我馆参考咨询工作评述

在信息社会里，图书馆的各项工作都以文献和信息的利用为主导思想，以指导文献和信息利用为目标的参考咨询工作显得愈加重要。但从目前我馆参考咨询工作现状来看，还存在着许多不足。为此，必须从八个方面入手来改进之。     

网络环境下信息资源管理的新问题--浅谈信息服务机构

本文提出了网络环境下信息服务机构面临的机遇与挑战,并对信息服务机构信息资源管理中若干个具体问题作了讨论.     

新时期高校完善志愿服务工作的途径

青年志愿者活动对大学生思想道德教育发挥着重要作用,成为当前加强和改进大学生思想政治教育的有益途径。我国志愿服务工作起步较晚,面临着诸多制约因素。文章就高校如何加强大学生志愿服务工作、采取科学有效的管理方法等方面进行探讨,试图指出新时期高校完善志愿服务工作的途径。     

百度学术搜索与超星发现系统比较分析及评价

本文针对百度学术搜索提出的“高校图书馆计划”, 致力于知识发现, 连接用户与图书馆的信息服务的目标, 通过引入超星发现系统进行比较分析, 对百度学术搜索系统在收录数据、检索功能、检索结果排序、数据挖掘服务、题录引用与导出、全文获取途径等方面进行实证分析, 考量百度学术搜索作为国内首个拥有亿级别索引量的互联网学术平台的中文学术资源搜索和服务能力。通过比较分析显示, 百度学术搜索需借鉴超星发现系统进一步优化和完善, 以期为国内学术平台研究、学术资源搜索平台的建设实践、性能评价等提供参考。     

Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration

The case(s) demonstrates the importance of business process management (BPM) and business intelligence systems (BIS) in achieving better firm performance. It has been well documented in the literature that research on the effectively usage and combination of knowledge from BPM and BIS in turbulent service environments is limited. In response, we conduct an exploratory comparative case study of four firms in banking and telecommunication industries that have implemented BPM initiative and BIS solution. Our results firstly highlight that actual results of applying BPM and BIS differ greatly from the results that were originally planned. Secondly, we find that BIS initiatives are usually driven by improving marketing and sales, while BPM initiatives are driven by improving business processes. Thirdly, we identify that there is a lack of strong commitment to using both systems for supporting performance management.     

一个工作流系统的设计及在OA中的应用

本文对工作流的相关概念做了简单的介绍,给出了一个工作流执行服务器架构设计视图,阐述了工作流的人员指派和发送短信通知参与者等在OA中的应用。     

基于用户兴趣模型的个性化信息服务技术分析

介绍了几个基于用户兴趣模型的个性化信息服务的主要支撑技术,其中主要论述了推送技术的概念、特点、工作原理与工作流程,重点分析了推送算法的详细设计过程。