数字参考咨询服务的现状和未来发展

论文介绍了国内外数字参考咨询服务的研究现状，分析了数字参考咨询服务的特征，并对数参考咨询服务的发展提出了建议。     

工程服务中心:构建工程创新实践教育的支撑体系——上海交通大学国家双创示范基地案例分析

在高等工程教育中学生自主实践创新教学活动极为重要,而当前高校普遍缺乏创新支撑服务平台及灵活的实践服务模式,学生在自主开展实践教学活动时常常需耗费大量的时间和成本去完成创新项目所需资源的准备;一轮轮的教学实践环境建设,由于多围绕课程、学科的培养体系投入,造成设备利用率低,与学生强烈的创新实践需求形成尖锐矛盾。本文基于当前国家双创示范基地中学生创新中心建设,创造性提出以工具借出、设备借用、远程加工、设计IP撮合等为特点的特色服务模式,持续大量地为学生提供基本器具资源使用和加工服务。围绕学生需求提供"创新实践图书馆"式的服务,为学生创造创新实践的服务环境。本文就设备借出、3D打印等具体工程服务分中心建设的内容、目标和服务模式,阐述了这类创新实践服务中心的建设模式,需要解决的问题和实施思路。实践证明,建设工程服务中心能有效解决设备利用率问题,更好地培养大规模勇于投身实践的创新人才,为高校创新人才培养模式开辟新途径。     

高校图书馆“毕业季”延伸服务的调查与思考

[目的/意义] 毕业生是高校图书馆的特定用户之一,对"毕业季"延伸服务和活动进行调查与分析,可为相关实践工作提供参考。[方法/过程] 对2017年高校图书馆"毕业季"延伸服务和活动的网页新闻发布、微信推送情况进行抽样调查,并分析其总体特点。[结果/结论] 从专项经费和运营团队、馆员的情感与精力、经典项目、创意服务、与校友延伸服务对接、品牌化与推广方面,提出改进高校图书馆"毕业季"延伸服务的建议。     

基于用户馆体验视角的图书馆服务平台选择思考

[目的/意义] 传统的集成图书馆系统（ILS）正在被图书馆服务平台（LSP）所取代,国内许多高校图书馆致力于对ILS的评估和对LSP的考察。然而,LSP的产品多种多样,图书馆很难决定哪种LSP最适合他们。对目前LSP主流产品的市场格局、发展情况进行分析,旨在为计划由ILS转向LSP的高校图书馆决策提供参考。[方法/过程] 基于国外高校图书馆使用LSP的体验和感知,对市场上主要的图书馆服务平台进行分析、评估和总结。[结果/结论]由于ILS/LSP市场的整合,LSP供应商数量正在缩减,目前只有Alma、Sierra和OCLC WMS得到充分实施。此外,开源项目FOLIO的推出为图书馆提供了另外一种思路。但目前这种单一的整合性图书馆服务平台不是解决方案,基于平台由若干松散耦合的组件构成的图书馆生态系统,才是图书馆真正的下一代服务平台,自主创新,研发适合国内图书馆环境的下一代开放服务平台迫在眉睫。     

Consortial Ebook Archiving Environmental Scan

Academic libraries and consortia are spending the vast majority of their material budgets on digital content, including ebooks. A review of ebook preservation activities for the North American library consortia is provided along with a look at the major preservation services such as Portico, CLOCKSS and HathiTrust. Publishers and ebook aggregators are also examined to provide a broad environmental scan of the current ebook preservation activities and risks.     

公共档案馆微信公众平台服务质量影响因素研究

[目的/意义] 从用户感知的角度,构建公共档案馆微信公众平台服务质量影响因素模型,为公共档案馆服务质量优化奠定基础。[方法/过程] 通过问卷调查构建公共档案馆微信公众平台服务质量影响因素模型,使用SPSS软件,用探索性因子分析方法对假设模型进行检验,根据结果对假设模型进行修正,并对修正后的影响因素模型进行讨论。[结果/结论] 从用户感知角度全面综合分析微信公众平台上公共档案馆服务质量影响因素的构成,主要包括服务过程与系统运行、用户特征与费用、档案内容的内部特征、档案内容的外部特征和公众平台界面设计5个维度以及服务交互性等25个影响因素。     

Bringing the Law to the Library: The Importance of Librarian Mediation in Access to Justice Services

Library access to justice programs and services help people who need legal information and who cannot afford an attorney. Librarian mediation is a critical component in the provision of access to justice services. However, the value of library mediation, or assistance with using library resources, is often unrecognized, particularly where members of the public are trying to access electronic legal information sources, online legal forms, and other law technologies. This article will explore the role of librarians in providing access to justice services from the perspective of the work of Richard Susskind, which emphasizes technological approaches to providing legal services. While there is a place for technology in access to justice services, there is also a valuable role that librarians play in contributing to access to justice.     

基于案例分析的美国顶级高校智库图书馆服务研究

文章采用案例分析方法,从智库图书馆员与空间服务、资源检索与借阅服务、参考咨询与学术指导服务、特色馆藏与其他特色服务等方面对4家美国顶级高校智库图书馆进行调查,总结出开展智库图书馆服务的若干启示,包括设置专职智库图书馆员、拓展智库图书馆空间用途、合理规划学术指导服务、充分发挥特藏优势、创新智库图书馆构建方式等。     

Retention Matters: Academic Libraries Leading the Way

Academic libraries have always strived to be purposively involved in the university's mission attainment efforts. Today, the increase of retention levels is paramount, and, in many cases, it is at the center of higher education institution's strategic plans. For Andrews University, for example, the goal is to reach 80% in the next five years. In the United States, student retention efforts become even more critical due, in part, to declining enrollment numbers set off by soaring higher education costs. Academic librarians are aware of the library's role in the university's overall efforts to increase persistence rates and curtail attrition. Through a literature review, this article highlights how academic libraries are participating in this process. This study focuses on how academic libraries can be leaders in their Institutions by adopting a user-centered philosophy and services that will promote life-long learning, enhance students’ academic experience, and promote engagement, leading to retention.     

Family Communication Patterns as Predictors of Organizational Dissent: A Replication Study

This study replicated a previous research project addressing connections between family-of-origin communication and organizational dissent expression. We predicted that family communication patterns (FCPs), specifically conversation and conformity orientations, would predict upward, lateral, and displaced dissent. As in the original study, significant findings emerged for upward dissent and conformity orientation. This replication study indicated family type as an inconsistent predictor of expressed dissent. Contrary to the original study, we found no evidence to support a connection between pluralistic family types and upward dissent. Finally, as an extension of the original study we analyzed effects of FCPs on displaced dissent, finding an inverse association with conversation orientation. Implications for future research are discussed.