顾客关系动态管理模型研究

本文研究和建立了顾客关系动态管理模型——用于预测顾客与公司的未来关系。该模型引入了除顾客总体满意度之外的顾客未来想法变量。理解和管理顾客未来想法对于成功管理顾客动态关系是至关重要的。     

School monitoring and quality assurance in the New Zealand school system

This article reports on the New Zealand education quality assurance and school monitoring system, including its framework, and responsibilities of agencies. It first gives an outline of the education system in New Zealand, and then introduces the role of school charters and levels of schooling. To ensure the quality of schools, the methods of school self-review and external reviews of schools are used by the New Zealand government. Schools are given a list of obligations that they have to follow. Assessment policies and the school curriculum are designed to support learning. Fubuki Sakura formerly called William Leung     

快速聚类分析算法在CRM中客户定位的应用

客户关系管理是一个以客户为中心保持企业与客户互动的过程。把聚类分析用于客户关系管理,可以使得本企业更有针对性地与客户保持良好的关系。聚类分析算法可以用于客户关系管理的决策支持系统中。     

Enhancing quality with a research-based student feedback instrument: a comparison of veterinary students’ learning experiences in two culturally different European universities

This paper explores the value of a research-based student inventory from the quality assurance point of view in two culturally different European higher education institutions for veterinary education. Perceived heavy workload is a well-known problem in veterinary studies and is a challenge to the quality of learning. First- and third-year students in both institutions responded to an inventory consisting of items regarding their approaches to learning, self-efficacy, study workload and the teaching-learning environment. There were differences in students’ approaches to learning and perceived workload between the two institutions. In both contexts, the strongest predictor of the workload turned out to be the surface approach to learning. Self-efficacy showed a positive correlation with the deep approach to learning and organised studying. The strengths of the teaching-learning environment varied between the institutions. Moreover, the present study discusses how the gained information could be used in improving the teaching-learning environment and students’ learning.     

治疗美国黑人两性关系:对《吃盐的人》的文化解读

本论文以小说《吃盐的人》中的薇尔玛和两位男性人物詹姆斯及弗莱德在黑人性别话语中的表现为研究对象,运用文化剖析的策略细读文本,旨在揭示美国黑人男女两性关系存在着严重的危机,以及白人统治的社会语境所造成的社会偏见与文化创伤。本文认为通过“文化治疗”实现黑人的两性和谐已成为整个黑人群体无法回避的现实选项。     

教师素质综述

本文以听课、期中教学检查、讲课比赛等资料为基础，阐述教师应具备职业道德、文化修养、业务能力等综合素质，此外，教学基本功、教学原则、教学业务工作亦不可忽视。     

健康过渡，走上正轨，办出特色

中职教育向高职教育的转制，给高职教育的发展带来了生机。中职教育和高职教育都是职业教育，但在领导体制、培养目标、教学方法等方面有很大差异。中职教育要向高职教育健康过度，就必须使各项工作走上高职教育的路子，办出特色，保证教育质量。     

对数学教育的一些认识

师范专科学校学习数学的学生 ,接受数学教育 ,并培养自己较高的数学素质 ,是在校期间的一项重要学习内容 ,因而 ,必须对数学教育的知识有一定的认识与了解。     

高校图书馆与素质教育

高校图书馆在高校素质教育中具有非常重要的地位,具体表现为高校图书馆是高校素质教育的"第二课堂";她担负着教育计划和课堂教学不能完成的学生全面素质教育的任务;她提供了"环境育人"的学习环境和氛围;她的馆员是高校素质教育中的信息"导航员";她的文献信息资源为高校素质教育提供了"文献信息育人"的知识源泉.高校图书馆在其成长过程中发展和完善了自身的职能,即保存人类文化遗产、文献保障、传递文化信息、思想教育四大职能.这些职能使得她在高校素质教育中得以发挥独特而重要的作用,以适应高校素质教育的需要.