The Dark Side of Instruction: Teacher Anger as Classroom Norm Violations

Based on norm violation theory, we examined students' reactions to teachers' normative and nonnormative expressions of anger. College students ( N = 301 ) judged the appropriateness and intensity of teachers' anger in the classroom for four modes of expression: Distributive Aggression, Passive Aggression, Integrative Assertion, and Nonassertive Denial. Students rated both types of aggressive expressions as highly intense and inappropriate (or nonnormative), but assertive displays as appropriate and less intense. Additionally, aggressive expressions were negatively related to students' affect, whereas assertive expressions were positively related to affect. Findings extend norm violation theory by identifying how teacher anger should be expressed and when during the semester anger is more likely to be perceived as inappropriate. Moreover, this study illustrates how normative violations of anger are associated with negative evaluations of the teacher and course.     

LibQUAL in Ireland: Performance Assessment and Service Improvement in Irish University Libraries

This article reviews the Irish university experience of LibQUAL, drawing from interviews with administrators and library directors in the seven Irish universities together with data from the Irish LibQUAL notebooks generated from 2009 to 2012. Of the seven Irish universities, three find it very useful, run it regularly and have integrated it into their planning activities. Two found LibQUAL to be very useful in an occasional sense and two found LibQUAL to be less useful for their needs. The results from all LibQUAL notebooks indicate common poor perceptions about library buildings among users. However Irish users' expectations of library buildings appear to be higher than elsewhere. The approaches to analysis, interpretation and response to the results varied from library to library. While most institutions reported implementing changes as part of their LibQUAL action plans, attitudes around whether LibQUAL was a catalyst for change in their libraries varied. The majority of those interviewed described themselves as somewhat satisfied, as opposed to very satisfied, with the tool. At a national level, LibQUAL has repositioned the importance of the physical library environment within strategic planning and has placed the customer firmly at the centre of Irish university library development.     

Teacher e-mail message strategies and students' willingness to communicate online

In light of the prevalent use of e-mail between teachers and students, researchers have highlighted the need to assess its uses and effects. Relying on the research and thinking of teacher immediacy and extra-class communication, we developed a scale that measures those e-mail message strategies that influence students' willingness to communicate online with their teachers. Next, we isolated those reasons that students use e-mail to interact with their teachers: (1) to clarify course material and procedures, (2) as a means of efficient communication, and (3) for personal/social reasons. Finally, we examined student characteristics such as gender and ethnicity, and history of e-mail use that may (or may not) influence their attitudes toward e-mail exchanges with teachers.     

Embedding Guides Where Students Learn: Do Design Choices and Librarian Behavior Make a Difference?

This study investigated whether library guides embedded in a university's learning management system fulfill their mission to promote library resources and maintain a librarian presence in the online course environment. Specifically, the study examined whether design elements, promotional practices, or other behaviors influenced guide use. It questioned whether students located the library guides and, if so, did students find the guides helpful. Results confirmed that students who used library guides found the guides helpful. Select faculty and librarian behaviors may also influence student use of library guides. Promotion and marketing practices, however, are not the only factors encouraging students to use library guides.     

Preparing,Facilitating, Assessing: A Reflection on Digital Humanities Consultations

Abstract

A key component of the Digital Humanities Librarian’s work, the consultation, involves the skills of listening, questioning, parsing, and planning aided by an understanding of the broader digital humanities landscape, project requirements, and the campus environment. Productive consultations provide researchers the direction they need to get their projects started or advanced to the next stage, often resulting in sustained, collaborative engagement that makes assessing the impact of this work challenging.     

Using Assessment Results to Reinforce Campus Partnerships

In response to calls for accountability, academic libraries have increased their assessment efforts. Although the University Library at Colorado State University–Pueblo has been engaged in student learning outcome assessment for several years, it has recently expanded its system of evaluation to share the results of information literacy assessments with teaching faculty. This was done in an effort to demonstrate the value of library instruction to the faculty of a small, regional campus. Several benefits have been realized as a result of this move, including stronger partnerships with course instructors and other departments engaged in academic support.     

Assessment from a Distance: A Case Study Implementing Focus Groups at an Online Library

Assessing library resources and services at a distance holds unique challenges in gathering data needed to make informed decisions. This article describes the complete process of piloting virtual focus groups—from planning and implementation through the analysis of results for a completely online student population. The virtual focus group method proved effective in getting qualitative feedback to spur library improvements, and it is transferable to many different library settings.     

Closing the Loop on Nursing Library Instruction: Using Student Performance to Improve Outcomes

Two librarians analyzed nursing students’ performance on an information literacy assignment to determine how they could change their instruction to better assist the students in comprehending the material. After identifying major areas of difficulty, including the use of search techniques, they revised both the instruction and the assignment, closing the loop by utilizing their assessment data. Next, they analyzed those results to evaluate the effectiveness of their changes and to make further improvements, thus demonstrating the iterative nature of instruction and assessment. The evidence-based instruction cycle of teaching, assessing, and revising should be repeated frequently to keep the assignment fresh and relevant.     

PubMed Instruction for Medical Students: Searching for a Better Way

In 2007, Duke University Medical Center Library instituted an interactive, online PubMed tutorial and quiz for medical students to replace an in-person lecture. This article describes the events leading to this educational paradigm shift and how the tutorial was implemented. Important concerns in the switch to an online approach to PubMed training were student satisfaction and the extent to which searching skills would improve. To determine the effectiveness of the online model, two years of student quizzes and evaluations were examined. Results indicate that students benefit from and appreciate the interactive tutorial.