A network-based concept extraction for managing customer requests in a social media care context

Web 2.0 changed everyday life in many aspects, including the whole system that orbits around the purchase of products and services. This revolution necessarily involved also companies, because customers became increasingly demanding. The diffusion of social media platforms pushed customers to prefer this channel for quickly obtaining information and feedback about what they want to buy, as well as for asking help after the selling. In this framework, many organisations adopted a new way of providing assistance known as social customer care. A direct link to companies allows customers to obtain real-time solutions. In this paper, we introduce a new strategy for automatically managing the information listed in the requests that customers send to the social media accounts of companies. Our proposal relies on the use of network techniques for extracting high-level structures from texts, highlighting the different concepts expressed into the customers’ written requests. The texts can be then organised on the basis of this new emerging information. An application to the requests sent to the AppleSupport service on Twitter shows the effectiveness of the strategy.     

Inside out and outside in: How the COVID-19 pandemic affects self-disclosure on social media

As social distancing and lockdown orders grew more pervasive, individuals increasingly turned to social media for support, entertainment, and connection to others. We posit that global health emergencies - specifically, the COVID-19 pandemic - change how and what individuals self-disclose on social media. We argue that IS research needs to consider how privacy (self-focused) and social (other-focused) calculus have moved some issues outside in (caused by a shift in what is considered socially appropriate) and others inside out (caused by a shift in what information should be shared for the public good). We identify a series of directions for future research that hold potential for furthering our understanding of online self-disclosure and its factors during health emergencies.     

论文发表系统:完备分类与中长期格局演化

[目的/意义]互联网时代出现看多种新论文发表系统,对多种论文发表系统之间逻辑分类关系以及彼此之间的中长期格局演化进行讨论。[方法/过程]从论文发表系统对一篇论文是否进行评议、评议是否分级、是否拒稿3个维度提出论文交流系统分类框架,将期刊、预印本、F1000 Research、在线评级平台4种论文发表系统全部统一在一个分类框架中。另外,基于研究者与研究管理部门对论文交流系统的不同需求,定性分析了论文交流系统的中长期演化格局。[结果/结论]中长期看,在线评级平台将对期刊系统形成明显冲击,期刊内部两极分化。     

“互联网+”时代背景下“科研思路与方法”教学模式探讨

当前,国家对大学本科的教育愈发重视,提出了多种教改方案。面对“互联网+”快速发展的形势,文章分析了“互联网+”时代背景下“科研思路与方法”新型教学模式的优势以及如何高效率地构建。通过教师、学生、互联网三者协调配合以及师生的线上互动交流和讨论,可以充分调动学生独立思考、自主学习的积极性,同时增加了教学趣味性,提高了教学质量。     

Sustainable career development for R&D professionals: Applying a career development system in Basque country

The goal of this study is to measure the effectiveness of a career development system implemented at a research and technology organization at satisfying the context requirements of a decree issued by the Basque Country government. Through in-depth surveying of 80 R&D professionals over the five years, the authors aimed to determine whether a career development system, when it is linked to context requirements and researchers’ contributions, could offer researchers feedback about their career aims and increase their job satisfaction. During the five years of the study, the researchers’ capacity to meet career requirements improved by 20%, and job satisfaction, although it declined at first, increased substantially in the last two years, reaching a historic high for the employee satisfaction survey.     

论文化互动教育研究的价值取向、对象与方法

在联合国教科文组织大力推进文化互动教育走向国际化的进程中,愈来愈多的国家开始关注并积极助推文化互动教育的现代发展。纵观当前我国学界关于文化互动教育的研究成果,价值取向上,理论价值与实践价值并举;研究对象上,宏观、中观与微观相联结;研究方法上,时间—历史研究与空间—比较研究相互演进。然而,文化互动教育研究依然存在着理论研究的“薄弱化”、实践研究的“片段化”、综合研究的“浅表化”等问题。为此,今后的相关研究需要注重丰富更多视域的理论研究、畅显文化互动教育的具体实践研究、开展三观互联的综合性研究。     

扪心五问：体育科学研究的选题

摘要：选题是科学研究的开始,也是许多研究者关注的重点和难点。基于选题在科学研究中的重要作用,从5个不同的角度对体育科学领域的选题问题进行分析,包括：1）从大处着眼、小处着手;2）注重理论的地位与发展;3）遵循母学科的研究范式;4）沿着狭窄而稳定的研究方向积累自己的学术成果;5）让最优秀的期刊和最优秀的论文引领自己。探讨当前体育科学研究存在的问题,提出了解决这些问题的具体建议。研究认为：选题需要一定程度的甚至是深厚的知识积累、思考积累和探索积累;选题看似是研究的开始和起点,但其实是一个厚积薄发的过程。     

微信平台在职业体育俱乐部品牌传播中的应用研究 ——以CBA东莞新世纪俱乐部微信公众号为例

微信平台为职业体育俱乐部搭建了一个"内容为王、个性有趣、互动沟通、增值盈利"的品牌传播平台.文章运用实证调查、文献分析等方法,以CBA东莞新世纪篮球俱乐部公众微信号为例,对其使用现状、现存问题以及优化对策进行了全面研究,提出了搭建服务平台、提高服务质量来优化传播的策略.     

高校钢琴教育的民族化问题研究

随着人们物质生活的丰裕,人们越来越注重精神文化的享受,聆听音乐便是其中的形式之一。在众多乐器当中,钢琴是优雅的艺术,是精神的盛宴。钢琴教育民族化是中国钢琴发展的必经之路,但是就目前发展现状而论尚存在一些问题,针对新时期高校钢琴教育的民族化发展提出了几点意见。