User experience of government documents: A framework for informing design decisions

People still use documents in many everyday government processes. From tax payments to passport requests, citizens have to interact with low-interactivity information artifacts such as reports, maps and datasets, among many others. Despite efforts to improve information delivery in the public sector, effective information usage remains a critical topic of action and research. The user experience of government documents has rarely been assessed, despite them being regularly published and frequently used. Considering this, the two following research questions arise: 1) How can government documents be classified (or grouped) in terms of user experience? 2) How can the user experience of government documents be monitored over time in order to inform design decisions? Working with a public agency in Chile, we develop and test a classification and monitoring framework based on two online surveys (N?=?338 and N?=?298). We then propose a framework for understanding user experience of government documents in these three dimensions: interaction goal, volume of information and ease of understanding. Using a graphical representation to classify user experience provides greater visibility of the current status of information produced by a public organization. Furthermore, by monitoring the user experience of a government document at different times, organizations can understand the effect of their design decisions and improve their service quality by implementing user-centered processes.     

Examining citizens' perceived value of internet of things technologies in facilitating public sector services engagement

With the advancement of disruptive new technologies, there has been a considerable focus on personalisation as an important component in nurturing users' engagement. In the context of smart cities, Internet of Things (IoT) offer a unique opportunity to help empower citizens and improve societies' engagement with their governments at both micro and macro levels. This study aims to examine the role of perceived value of IoT in improving citizens' engagement with public services. A survey of 313 citizens in the UK, engaging in various public services, enabled through IoT, found that the perceived value of IoT is strongly influenced by empowerment, perceived usefulness and privacy related issues resulting in significantly affecting their continuous use intentions. The study offers valuable insights into the importance of perceived value of IoT-enabled services, while at the same time, providing an intersectional perspective of UK citizens towards the use of disruptive new technologies in the public sector.     

A Classroom Exercise to Examine the Trade‐off between Mission Capacity and Life Cycle Cost

This article presents a classroom exercise, centered on a simulation that has been used for 4 years in an MBA program to help students develop an understanding of the trade‐offs involved in managing capital assets in the public sector. Though often ignored in business schools, mission is a key criterion that must be considered when managing such assets, and acts as a surrogate for profit. The case presents a rich environment in which the impact of cost reductions (or additional investments) on mission can be quantified, and trade‐offs can be assessed and discussed. It gives students a chance to develop creative ideas for process improvement, and provides sufficient data for them to analyze the impact of their suggestions in a rigorous way.     

第三液相富集——石墨炉原子吸收光谱法分析巨大口蘑中的痕量铅

系统优化了二安替比林甲烷(DAM)·氢碘酸(HI)三相体系中第三液相对铅的富集条件,使得第三液相对铅有很高的富集倍数和很好的选择性,并采用直接进样技术首次与石墨炉原子吸收技术联用,建立"二安替比林甲烷·氢碘酸第三液相富集一石墨炉原子吸收法测定巨大口蘑中铅"的新方法.用该方法分析巨大口蘑中的铅,方法检出限为(0.500 0g试样)0.090 μg/g,相对标准偏差不超过9%.     

1980年代以来美国主流环保组织的体制化及其影响

20世纪80年代以来,美国主流环保组织的体制化趋势明显。这一趋势是主流环保组织实力不断壮大的产物,也是顺应20世纪70年代以来美国社会趋向保守这一形势的结果。主流环保组织的体制化,主要体现为环保组织自身建设的加强,环保组织间长效合作机制的建立及环保组织斗争方式的改变。主流环保组织加强了同政府及公司的合作,主张以合作为基础的第三条道路。主流环保运动的体制化有利于扩大其社会影响,美国民众的环保意识、美国社会的生产和消费及美国的环境政策都因此而发生了一定的改变。环保运动的体制化也使它在结构、制度和指导思想等方面存在诸多缺陷,从而限制了环保运动向纵深发展。     

Adept through adaptation: Third culture individuals’ interpersonal sensitivity

This study evaluated the interpersonal sensitivity of third culture individuals, defined as people who lived in a country other than that of their nationality during their developmental years, by comparing them to mono-cultured individuals. While the notion that third culture individuals develop enhanced perceptual skills as a result of intercultural adaptation is widely accepted in popular and professional literature, this assertion has not been empirically tested. Previous research on intercultural communication competence and adaptation has almost exclusively focused on intercultural exposure among adults. This study collected data from 142 individuals using web-based surveys. The instruments measured two aspects of participants’ interpersonal sensitivity: social and emotional sensitivity. Results showed that third culture individuals have significantly higher social sensitivity than mono-cultured individuals, while mono-cultured individuals reported higher emotional sensitivity. Additionally, no significant correlation was found between greater intercultural experience and increased interpersonal sensitivity.     

话题型微博中第三人称代词消解

对话题型微博中第三人称代词的使用特征进行分析。分析表明,话题型微博人称代词用法不规范;常出现外指;非指称性人称代词较多。针对这些特征,提出了基于多层面语言信息的消解策略,第三人称代词消解实验结果 F指数达到了85.83%。     

第三方物流企业的营销策略

现今,企业越来越重视集中于自己的主要资源和业务,而把其他资源和业务外部化,第三方物流由于其在专业技术和综合管理方面的显著优势得到了迅速的发展.本文结合第三方物流企业的特点探讨了第三方物流企业如何加强市场营销工作,加快自身发展.     

基于Mobile IPv6的3G-WLAN网络切换策略研究

3G移动通信系统可以满足用户随时随地更快速的传输多媒体应用与实时性服务的需求,而IEEE的802.11无线网络则可以为用户提供涵盖范围较小、高速的数据传输环境。因此将两种传输技术结合为用户提供快速无缝接入的通信能力,并能在这两种传输技术间快速的切换,有着重大的现实意义。考虑到无线传输的环境中,用户对移动性的需求较高,因此本文以3GPP制定的3G与WLAN整合架构为基础,提出一种基于移动IPv6的异构网络快速切换策略,以减少用户在移动过程中所造成的服务中断和数据包丢失问题。     

中国政治体制改革回顾与展望

改革开放以来的中国政治体制改革(以下简称"政改")在执政理念、各项制度建设、人民民主权力保障等多方面取得了重大进步,取得的基本经验有:立足于中国国情;以渐进方式推进改革;坚持以人为本和"法治"理念等。十八大进一步明确了中国政改的方向。十八大之后,中国继续积极稳妥推进政改,已经有了初步效果。中国政改虽然道路还很漫长,但前景乐观。