房地产企业顾客满意度影响因素分析

在分析房地产业特点的基础上，结合顾客满意度理论，构建了房地产的顾客满意度模型，并针对模型分析了影响房地产顾客满意度的诸多因素，提出了提升房地产企业顾客满意度的经营策略。     

导游工作满意度的实证研究——基于对导游人员的调研

导游工作满意度综合反映了导游对自身工作的认同情况,是影响导游工作者离职率的重要因素。在借鉴相关研究的基础上,通过设计量表,以实地调查为依据,用SPSS16．0做因子分析得出影响导游工作满意度的七大因子是工作感知、旅行社的鼓励措施、稳定保障、工作环境、报酬认可、出团工作压力、社会评价;得出导游对所从事的工作的满意度综合得分仅有44．5分;分析了不同社会人口学特征的导游群体的工作满意度差异情况。该研究结果有利于找出提高导游工作满意度的实施方案,从而更好地为旅游业服务。     

知识型员工满意度调查分析

知识型员工工作满意度是用人单位运行状况的指示器。在调查分析的基础上,确定知识型员工满意度的评价指标体系,采用德尔菲法确定其权重,利用模糊综合评判评价知识型员工的满意度,进而建立以人为本,高满意度的人本管理模式。     

中小学教师工作满意度的调查研究

中小学教师的工作满意度没有显著的性别差异，但存在明显的年龄差异。随着年龄的增长，教师满意度呈上升趋势，中老年教师的满意度最高。但教师对不同工作要素的满意度的变化趋势可能不同，其中“保健”因素可能呈“U”形发展。     

基于服务接触的大型超市顾客满意影响因素研究

在文献研究和问卷调研的基础上,通过分析得到4个因素19个变量对大型超市顾客满意具有显著正相关的影响关系,其影响程度从高到低为：商品因素、服务人员服务质量、购物环境和服务设施;通过研究得出国内目前的大型超市服务接触顾客满意程度还需进一步提高。     

Competencies for young European higher education graduates: labor market mismatches and their payoffs

Labor market rewards based on competencies are analyzed using a sample of young European higher education (HE) graduates. Estimates of monetary rewards are obtained from conventional earnings regressions, while estimates total rewards are based on job satisfaction and derived through ordered probit regressions. Results for income show that jobs with higher participative and methodological competency requirements are better paid. The results also show that higher requirements in terms of competencies increase graduates’ job satisfaction.     

Determining factors in the adoption and recommendation of mobile wallet services in India: Analysis of the effect of innovativeness,stress to use and social influence

Potential for the use of mobile wallet is enormous and it is drawing attention as an alternative mode of payment worldwide. The present research aims to provide important insights into the TAM (Technology Acceptance Model) and UTAUT2 (Unified Theory of Acceptance and Use of Technology) models. This study develops a conceptual model to determine the most significant factors influencing user's intention, perceived satisfaction and recommendation to use mobile wallet. The research model included 206 responses from an online and manual survey in India. Our study tested the moderating effect of innovativeness, stress to use and social influence on user's perceived satisfaction and recommendation to use mobile wallet services. We found that ease of use, usefulness, perceived risk, attitude, to have significant effect on user's intention, which further influenced user's perceived satisfaction and recommendation to use mobile wallet services. We also determined the significant moderating effect of stress to use and social influence on user's perceived satisfaction and recommendation to mobile wallet services. This study provides an integrated framework for academicians to measure the moderating effect of psychological, social and risk factors on technology acceptance. It can also help practitioners by identifying important factors affecting user's decision, which further affects user's perceived satisfaction and recommendation to use mobile wallet services.     

城市化进程中农民满意度的Logistic回归分析

农民满意度是反映城市化进程中失地农民的自身利益需求与社会保障之间差异的重要指标.本文通过构造补偿实际比和相对生活改善率来定义一种新的农民满意度指标,并且对洛阳市及其周边地区的调查数据建立了Logistic回归方程,回判正确率为85%,结果表明所建立的农民满意度指标模型是基本可行的.     

浅论高校中的满意管理

面对开放的国际国内环境 ,高校中的学生不再是传统意义上被动的受教育者 ,而成为教学活动过程中接受服务的顾客 ,而教师则成为“服务人员”,所以 ,高校的满意管理必将会被日益关注     

高校教师工作满意度的调查与模糊综合评价:基于不同类型教师的对比分析

文章构建了一个三层次高校教师工作满意度评价指标体系,基于1266份调查问卷,运用模糊综合评价法分别对科研型、教学型、教学科研型教师工作满意度进行了综合评价和对比分析。结果发现,高校教师工作满意度总体不高,对教学工作的满意度高于对科研工作的满意度,对公平机制的满意度偏低。在此基础上,提出建立多元化的综合考核评价体系、健全高校教师岗位分类管理与评价制度、提供高校教师自我价值实现平台等改进高校公平机制的对策建议。