高校图书馆用户感知服务质量满意度调查研究

文章首先对本地区高校图书馆信息服务质量评价指标体系在用户满意度调查中的可用性进行了阐述,其次运用信息服务质量评价指标体系对天津师范大学图书馆服务满意度进行了调查研究,最后较为系统地分析了调查结果为今后的图书馆服务和用户交流工作带来的启示。     

移动搜索用户满意度测评模型构建研究

文章在用户满意度测评模型基础上,构建了移动搜索用户满意度测评模型。采用实证研究方法,设计问卷并收集数据,利用AMOS软件进行结构方程建模,使用结构方程模型分析方法,论证模型的科学性和合理性。同时分析模型中各相关因素的作用关系,为移动搜索进行用户满意度测评提供一个科学、可靠的测评模型。     

工商管理专业“专升本”学生现状及满意度调查研究

对北京联合大学管理学院工商管理系“专升本”学生的调研显示,学生对“专升本”专业设置普遍感到满意,且反映专科阶段所学专业与本科所学专业关系密切,表明“专升本”招生专业就近的原则得到体现.同时调研还表明,学生对待学习的态度呈现出实用性、多元性等特点.依据调研情况,学校应坚定人才培养方向,改革专业教学方式和考试方式,加大选修课比重,增强“专升本”教育的活力.     

当今图书馆员工作满意度对组织承诺影响的研究

本文采用独立t检验、相关分析等统计分析方法，考察了当今图书馆员工作满意度各维度高、低分组在组织承诺各维度上的差异情况，进而探讨了他们的工作满意度对组织承诺的影响。研究发现，他们的公平满意度、获得满意度、工作价值感、组织氛围满意度、管理者满意度与情感承诺和规范承诺呈正相关的趋势，工作量满意度与组织承诺各个指标呈负相关，继续承诺与工作满意度多个指标呈负相关。     

A snapshot of the student experience: exploring student satisfaction through the use of photographic elicitation

Student satisfaction is both an important and yet controversial issue within the higher education sector, which is typically measured through policy-driven metrics such as the National Student Survey. However, less is understood about the qualities of a satisfying student experience ‘as lived’ from the perspective of the student, thus questioning the adequacy of such measures. In response to this, the current study used student-driven photographic elicitation as a means of more adequately capturing the holistic student experience. This entailed nine final-year undergraduate psychology students who each gathered a series of photos, which formed the basis for discussion in an interview. Thematic analysis of the narratives of the interview discussions revealed several main themes surrounding their experiences. These were: ‘Learning Environment’, ‘Work–Life Balance’ and ‘Wider University Community’. Findings are discussed with reference to the implications of student satisfaction, and national metrics used for measuring it, for institutional policies of recruitment and retention.     

核心自我评价与员工工作态度的关系研究

采用核心自我评价、工作满意度、工作倦怠问卷为研究工具,对1 010名企业员工进行问卷调查,探讨核心自我评价与工作满意度、工作倦怠的关系.结果表明：核心自我评价与员工工作满意度存在显著正相关,与工作倦怠存在显著负相关,且能够有效预测员工的工作满意度和工作倦怠.     

Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factors

With the rapid development of information technology, customers not only shop online—they also post reviews on social media. This user-generated content (UGC) can be useful to understand customers’ shopping experiences and influence future customers’ purchase intentions. Therefore, business intelligence and analytics are increasingly being advocated as a way to analyze customers’ UGC in social media and support firms’ marketing activities. However, because of its open structure, UGC such as customer reviews can be difficult to analyze, and firms find it challenging to harness UGC. To fill this gap, this study aims to examine customer satisfaction and dissatisfaction toward attributes of hotel products and services based on online customer textual reviews. Using a text mining approach, latent semantic analysis (LSA), we identify the key attributes driving customer satisfaction and dissatisfaction toward hotel products and service attributes. Additionally, using a regression approach, we examine the effects of travel purposes, hotel types, star level, and editor recommendations on customers’ perceptions of attributes of hotel products and services. This study bridges customer online textual reviews with customers’ perceptions to help business managers better understand customers’ needs through UGC.     

公众满意度测量指标体系研究

文章从统计学的角度出发，对政府公共政策、公共服务及公共产品的效率和施政效果进行了探索性研究，提出了政府行政管理与公共服务中，公众评价的方法和思路，设计了公众满意度的测量指标体系，并对测量方法做出了进一步的设计和可行性研究。     

大学生移动阅读感知价值、满意度与行为意向的关系:以超星移动阅读APP平台为例

[目的/意义]以超星移动阅读APP为研究平台，探索高校大学生移动阅读的感知价值结构维度，分析其对满意度和行为意向的影响，为移动阅读服务提供商提高服务质量提供参考和建议。[方法/过程]采取焦点小组访谈和深度访谈相结合的定性方法，分析移动阅读感知价值的结构维度，构建感知价值、满意度和行为意向的关系模型，以大学生为研究对象进行问卷调查，利用结构方程进行数据分析。[结果/结论]知识价值、便利价值和情感价值对满意度和行为意向具有直接影响，还通过满意度间接影响行为意向；社会价值对满意度和行为意向均不存在显著影响。从作用效应来讲，知识价值和便利价值是影响满意度和行为意向的主要因素。     

对大学生休闲满意度与幸福感关系的实证研究——以安徽省为例

本研究旨在探讨大学生休闲满意度及幸福感的特征与差异,以及分析休闲满意度及幸福感二者之间的相关情形。本研究采用问卷调查法,研究对象为安徽省6所高校的大学生,以随机抽样进行调查,研究工具为"大学生休闲满意度及幸福感问卷量表",内容包含:基本资料、休闲满意度量表及幸福感量表。调查结果显示:不同性别的大学生在休闲满意度及幸福感上均达显著差异;不同家庭社经地位的大学生在休闲满意度及幸福感上未达显著差异;大学生休闲满意度及幸福感之间有典型相关存在。