Craft and Librarianship: A Reconsideration of the Sources of Librarian Job Satisfaction

ABSTRACT

This article surveyed the sources of job satisfaction among 1,833 library and information science (LIS) master's program graduates in North Carolina from 1964–2009. The study examined the effects of traditional work-related variables such as income, flexibility, co-workers, fringe benefits, and setting on job satisfaction. In addition, the analysis introduces variables related to the notion of craft, professional achievement, and family dynamics to determine what impact they have. Craft combines the wish to perform one's work well independent of extrinsic factors or influences and the desire of the worker to create a quality final outcome or product. The major finding of the study is that craft and professional achievement are the largest determinants of job satisfaction among LIS graduates. Meanwhile, variables such as marital status, whether or not one has children, and breadwinner status had no discernible effect. Supportive co-workers, being a woman, and membership in professional organizations likewise correlate with job satisfaction, while being a full-time worker, anxiety over job security, and working in an academic library setting contributed to dissatisfaction. Although LIS graduates generally report being very content in their jobs, this study suggests that they are anxious about changes such as the increasing number of temporary and freelance jobs and the perception that full-time staff are doing more work with fewer resources.     

Gone FISHin: Maintaining Good Customer Service and Job Satisfaction During Times of Change and Transitions

ABSTRACT

The George A. Smathers Libraries of the University of Florida is currently undergoing a major renovation. Library West, the building that houses the humanities and social sciences collection, will be gutted and expanded. The collection will be moved to off-site storage and the staff will be relocated for a two-year period. The reality of these changes has created a feeling of anxiety and uncertainty, especially in the Access Services Department. FISH is a customer service tool that has been adopted by the UF Libraries because it ensures a positive attitude for staff in their daily work. A FISH committee is in place and many morale-boosting activities have been scheduled. The FISH committee will be challenged during the next two years to meet the morale needs of the staff.     

基于用户满意度的高校图书馆馆藏资源评价模型构建

以高校图书馆用户为样本(N=531),通过问卷调查,运用探索性因素分析(N=258)和验证性因素分析(N=273)的方法,构建了高校图书馆馆藏资源用户满意度评价模型,并在此基础上开发了相应的量表。结果发现,基于用户满意度的高校图书馆馆藏资源适合从纸质资源、数字资源、借阅环境和网络信息服务四个方面进行评价,所开发的量表具有较好的信度和效度。     

A Qualitative Method for Assessing Faculty Satisfaction

Universities attempt to hire the highest quality faculty they can, but they are not always successful at retaining them. Furthermore, some faculty members who do remain may not function as engaging colleagues who make others want to stay. This study investigates why some faculty members leave and why others stay by illuminating the complexities of individual experiences. Using semi-structured interviews rather than surveys, a matched cohort of 123 faculty members (half current and half former) from one institution was interviewed. Although some of their primary reasons for satisfaction or dissatisfaction (e.g., collegiality, mentoring) were predicted by general survey research, there were also unforeseeable issues that strongly influenced satisfaction and decisions to stay or leave, demonstrating the importance of institution-specific research. This paper provides a method for collecting institution-specific information as well as several arguments for conducting interviews instead of pre-defined surveys.     

钦州三娘湾中华白海豚观光游现状调查及分析

2013年通过实地考察、问卷调查等方法对三娘湾中华白海豚观光游发展现状进行了调查,结果表明：出海观赏海豚的游客遇见白海豚的比例为49％.游客对中华白海豚观光游的满意度和白海豚的遇见率有关.因此,三娘湾景区在可控制的范围内应尽量做到景区的综合开发,做好配套服务工作,避免旅游项目的单一化,以期把游客观豚的失望率降到最低点.     

河南省中等职业学校学生课程满意度的调查研究

对河南省郑州、新乡、濮阳12所中等职业学校1133名学生课程满意度的调查结果显示：在课程设置方面,学生对文化基础课教师和专业课教师的讲课、专业课程的设置以及实训实习的效果等比较满意;对在校学习和生活、总的课程门数与安排、基础文化课课程的设置等方面基本满意;对课程内容难度、职业指导课与素质类课程的设置、课程安排的时间问题、教师管理班级的能力等方面不满意。针对调查结果,应该合理设置中等职业学校的课程;加强中等职业学校的师资队伍建设;积极探索适宜的职业学校教学模式;大力支持中等职业学校的基本建设;努力提高义务教育阶段的教学质量。     

旅游地意象对游客忠诚的影响研究——以来杭州的台湾游客为例

旅游地意象是驱动游客忠诚的关键变量。文章以来杭州的台湾游客为研究样本,提出旅游地意象各维度对游客满意与游客忠诚的研究假设,并运用结构方程法,探究旅游地意象各维度对游客满意与游客忠诚的影响机制。研究结果显示：旅游地意象各维度对游客忠诚存在不同的具体影响;旅游地意象各维度对游客满意与游客忠诚各维度存在不同的具体影响。     

Is Texting Ruining Intimacy? Exploring Perceptions Among Sexuality Students in Higher Education

In the context of researchers’ and educators’ concerns about the pervasive use of technology to communicate with one another, this study explored whether the frequency of emerging adults’ computer-mediated communication (CMC) is correlated with their perceptions of intimacy, relationship, and sexual satisfaction. The sample included 298 young adults ages 18–29, primarily female students in human sexuality courses, who had been in a face-to-face romantic relationship for at least six weeks and who used CMC to communicate with their romantic partner. Examining the frequency of CMC, intimacy, and relationship satisfaction, the only significant correlation was with participants who sent a moderate number of emails to their partners in a typical day. There were no significant correlations between sexual satisfaction and frequency of any form of CMC (texting, instant messaging, or email). The findings of this research suggest that the use of CMC among this sample is not problematic. For some, in fact, CMC may be considered a helpful tool for maintaining their relationship.     

全面贯彻党的教育方针 办人民满意的高职教育——在湖州职业技术学院五届一次“双代会”上的讲话

办人民满意的高职教育是高职院校践行党的群众路线的内在要求,也是时代赋予我们的神圣使命。必须坚持育人为本,立德树人;必须全面审视、改革和完善教师评价激励机制;必须解放思想,抢抓新机遇,迎接新挑战。既要纵向比较,又要横向比较;既要同省内的兄弟院校比较,也要有全国乃至世界的眼光。要增强忧患意识,分析比较优势,科学规划,积极探索,努力形成具有独特风格的人才培养特色、专业建设特色、服务地方特色,彰显学校的办学风格和师生共同的办学价值观。     

G2B电子政务服务品质与顾客满意要因研究

对服务质量与满意度的评估一直是服务业的重要部分。试以G2B电子政务为研究对象,采用SERVQUAL模型和技术接受模型,全方面地分析目前影响G2B电子政务服务品质与顾客满意的主要原因。对公共服务业如何抓住服务工作重点,高效率地为公众服务提供理论依据。