员工工作激励与工作满意度关系的研究

酒店是中国旅游业的重要组成部分,对促进旅游业的快速发展发挥着极其重要的作用,但是,由于传统经营体制等方面的原因,人浮于事,效率低下以及人事构成复杂等现象仍然存在,特别是员工的工作激励,是酒店人事管理亟待解决的重要问题。本文的研究目的就是借助于一些管理理论和研究方法,分析和了解国有酒店员工对工作激励重要性及满意度的看法,了解对提高国有酒店员工工作满意度产生较大影响的主要激励因素是什么,据此,为国有酒店员工激励提出合理化建议。     

我国星级酒店业旅游电子商务实施绩效测度体系实证研究

旅游业与电子商务的发展具有天然的融合性,而作为旅游业支柱之一的星级酒店业,也正大力实施电子商务行为,取得了较大的业绩.我国星级酒店业旅游电子商务实施绩效测度体系的设计为我国星级酒店业进一步提高电子商务的应用效率提供了有效的理论指导.因子分析可以对理论模型提供信度和效度检验,从而提高了理论体系的可信性和可靠性.     

我国管理咨询市场满意度调查与分析

对我国管理咨询市场满意度进行研究具有重要的现实意义,它不仅能通过了解受众企业的满意程度来分析其实际需求,而且能发现管理咨询业中存在的问题,为改善该行业管理提供科学依据。在对138个用户问卷调查的基础上,实证研究了相关因素对我国管理咨询市场满意度的影响情况,并提出了通过内部专业化和外部结成战略联盟两个措施来推动我国管理咨询业的发展。     

民生科技需求、供给及满意度——基于广东珠三角地区民生科技实证研究

随着我国经济实力的增强,保障和改善民生是新时期关注的重点。对7个民生科技大类51个民生科技子类,从4个维度调查广东珠三角地区9个城市的居民对民生科技的需求度、供给度和满意度,通过数据统计与分析,得出广东民生科技优先发展的3个领域,即安全科技、健康科技和教育科技。     

The recognition of child abuse and the perceived need for intervention by school personnel of primary schools: Results of a vignette study on the influence of case,school personnel,and school characteristics

In 2015, 523 reports of suspected child abuse and neglect (CAN) were brought to the attention of the Confidential Center of Child Abuse and Neglect (CCCAN) of Brussels. Around 38% of these reports came from school personnel. This study investigated which factors affect the recognition of CAN by school personnel of Dutch-speaking primary education in Brussels and their intervention need. Two hundred seventy-nine staff members of 16 schools professionally working with children, filled in a Questionnaire Assessment of Situations of CAN. The instrument consists of 24 vignettes describing CAN. Respondents were asked questions regarding recognition and intervention need about each vignette. Detection, severity assessment, the need for professional help, the need for referral to a CCCAN and the need to involve judicial authorities were mainly associated with case characteristics. Although most situations of CAN were detected, situations of emotional abuse were less often recognized. Situations involving non-Western victims were considered to be more severe and the perceived need for involvement of professional help, CCCAN and judicial authorities was larger. Ethnic stereotypes affect the actions undertaken in case of CAN. Awareness of these reactions may result in equal treatment for all victims. Staff characteristics were little associated with detection and intervention need.     

Physical classroom environment and student satisfaction with courses

The higher education market in South Korea has matured over recent decades. Higher education institutions have invested in many areas to boost the student experience. Student satisfaction has been identified as a key variable in explaining the holistic evaluation of the course. This study aims to fulfil a void in research by developing a study model consisting of cognitive evaluation, affective evaluation and student satisfaction with the course. Furthermore, two constructs of classroom physical environments were added to measure the moderating effect of satisfaction’s antecedents. Results indicated that student satisfaction with a course was significantly explained by cognitive and affective evaluations. Affective evaluation played a mediating role between cognitive evaluation and students’ satisfaction with the course. In addition, the impact of cognitive evaluation was greater than that of affective evaluation. The cognitive and affective evaluation constructs in the proposed theoretical framework accounted for 56% of the variance explained in student satisfaction with the course. Moreover, results of the invariance test revealed that ambient conditions of the classroom and its spatial layout and functionality significantly enhanced the effects of cognitive evaluation and affective evaluation on student satisfaction with the course.     

Determinants for the commitment relationship maintenance between the alumni and the alma mater

This study aims to find determinants for the commitment relationship between alumni and alma mater. Based on the literature, satisfaction and image are proposed as drivers of commitment. A survey applied to 2544 alumni in a Portuguese university provides data analyzed through a structural equation modeling technique. The results present ‘image of education’, ‘image of communication’ and ‘satisfaction with social and academic environment’ as determinants of the commitment relationship, which provide important clues for the marketers’ decision-making process when developing activities geared towards alumni. This process should emphasize aspects relating to their willingness to give back, academic and relationship quality, and institutional values. Within the Higher Education market, this study underscores the need to maintain and reinforce the relationship with alumni, and contributes to the scarce Portuguese literature on alumni matters.     

职业满意度和认同感对海南高校体育教师离职意向的影响

通过文献资料法、问卷调查法、数理统计法,对海南省高校在编在职体育教师职业满意度和职业认同的现状进行调查分析,旨在考察海南高校体育教师职业满意度和职业认同的现状,及探讨二者对离职意向的影响程度。进而找出产生离职意向的原因,制定有效的措施,降低离职率。研究结果表明：职业满意度、职业认同是影响海南高校教师离职意向的两个变量,两者与离职意向成负相关而最能影响海南高校体育教师离职意向的因素主要表现在自我发展、学校政策与管理、部门领导、个人地位等四个方面。     

沟通行为对科技期刊作者忠诚度的影响研究

【目的】 分析沟通行为通过作者满意度影响作者忠诚度的实现机理,为提升科技期刊作者满意度和忠诚度提供对策建议。【方法】 基于沟通行为理论构建科技期刊编辑与作者之间的沟通行为影响作者忠诚度的结构方程模型,对《中国细胞生物学学报》的作者群体进行问卷调查,通过网络问卷的方式采集数据,并运用AMOS17.0和SPSS16.0进行检验。【结果】 沟通渠道和沟通氛围虽然不能直接提升作者忠诚度,但可以通过改善作者满意度间接提升作者忠诚度;沟通效率不仅直接提升作者忠诚度,而且通过作者满意度间接提升作者忠诚度。沟通行为的三个维度具有内在逻辑联系,沟通渠道有助于改善沟通氛围,提升沟通效率。【结论】 科技期刊应努力与作者群体建立多样化的沟通渠道,不断改善科技期刊编辑与作者之间的沟通氛围,通过改善作者满意度来提升作者忠诚度。     

基于旅游消费技术的世界遗产地旅游体验满意度研究——以西湖和江郎山为例

世界遗产是重要的旅游资源,同时也承担着对公众科普教育的社会责任。本文以Lancaster的特性理论和消费技术理论为基础,提出了旅游消费技术的概念和理论体系,并以西湖和江郎山为案例地,试图证明游客的旅游消费技术与其体验满意度之间的正相关关系,进而将遗产旅游的经济效益、社会责任和人民满意三个战略目标统一起来。研究显示,旅游者的知识储备、旅游经历、涉入和认知程度以及解说系统是影响旅游消费技术的重要维度。其中,知识储备是文化遗产审美的基本条件,而旅游经历是一把“双刃剑”,既有可能因“行万里路”而提高旅游者的旅游消费技术,并进而提升其旅游体验满意度,又有可能因“见多识广”而提高旅游者的“挑剔”度,导致满意度的降低;旅游者对遗产地的涉入程度（做功课）和认知程度是影响自身旅游体验满意度的重要因素,解说系统也能有效提高旅游者的消费技术,从而提升其旅游体验满意度;游客的体验满意度能有效提高其推荐意愿,有利于提升遗产地的口碑和旅游形象。