The role of social media in the engagement and information processes of social CRM

This study furthers investigation into exactly how Social CRM (S-CRM) is different from traditional CRM, and models the interrelationships between its capabilities. It is underpinned in dynamic capabilities theory, to explain how social media, as a resource all organizations use, can lead to differing performance outcomes. It is underpinned in seminal research into traditional CRM, but which does not cater for the disruptive nature of social media. We outline how S-CRM is a second-order dynamic capability consistng of a set of first-order integrative dynamic capabiliies that, when properly interrelated, lead to performance outcomes. We particularly model the role of S-CRM front- and back-office technology capabilities, customer engagement initiatives, and social information processes in driving customer relationship performance. Findings show that S-CRM is different from traditional CRM in a range of ways in the front- and back-offices, and provide a framework for researcher and managers in information systems and marketing to operate at strategic and tactical levels within S-CRM, while being congisant of both.     

社会支持对运动员投入的影响：心理坚韧性与应对方式的序列中介作用

摘要：目的：考察社会支持对运动员投入的影响以及心理坚韧性和应对方式在其中的序列中介作用。方法：采用运动领域领悟支持问卷、运动心理坚韧性问卷、竞技运动领域应对问卷、运动员投入问卷对483名现役运动员进行调查。结果：1）社会支持对运动员投入有显著的正向预测作用;2）心理坚韧性与应对方式在社会支持与运动员投入之间起中介作用。结论：社会支持不仅能直接促进运动员投入,还可以通过心理坚韧性与应对方式的中介对其产生间接促进作用,具体包括4条中介路径：通过心理坚韧性的中介路径;通过任务导向应对的中介路径;通过心理坚韧性与任务导向应对的序列中介路径;通过心理坚韧性与脱离导向应对的序列中介路径。本研究构建的中介效应模型在一定程度上揭示了社会支持影响运动员投入的内在机制。研究提示,通过提供社会支持,将能增强运动员的心理坚韧性,促使其更多地采用任务导向应对,更少地采用脱离导向应对,进而促进运动员投入。     

适应性完美主义、自主动机对青少年锻炼坚持性的影响:父母自主支持的调节效应

目的考察适应性完美主义、自主动机对青少年锻炼坚持性的综合影响,检验父母自主支持的调节效应。方法修订父母社会背景调查问卷(家长报告)的自主支持分量表、中文Frost多维度完美主义问卷的个人标准和条理性分量表、因果控制点知觉量表和青少年户外运动坚持性量表,对2230名12~18岁青少年及其家长进行调查,分析适应性完美主义对青少年锻炼坚持性的间接影响。结果父母自主支持、青少年的适应性完美主义和自主动机对锻炼坚持性正向影响皆显著,分别解释了3.7%、30.3%和38.3%的变异;在适应性完美主义与青少年锻炼坚持性的影响链条上,自主动机的中介效应、父母自主支持的中介调节效应、性别的调节中介效应皆显著,三者共同的间接效应值为0.426,占总效应的77.45%。结论适应性完美主义既能直接影响青少年的锻炼坚持性,又能通过自主动机的中介而间接作用于锻炼坚持性;父母对青少年体育锻炼的自主支持能够对青少年的适应性完美主义和锻炼自主动机产生积极的调节作用;相较于女性青少年,男性青少年的锻炼自主动机更强烈、锻炼亦更具坚持性。     

感知的企业社会责任对员工创新行为作用机制的实证研究

在经济转型和社会发展进入新阶段,创新成为时代主旋律的大背景下,“如何激发员工创新行为”已成为当前企业人力资源管理实践最重要的问题之一。本研究从责任伦理的视角探讨了员工感知的社会责任(PCSR)对员工创新行为的影响机制。通过对671名的家族企业员工的调查研究发现：(1)PCSR会对员工创新行为产生正向的影响;(2)组织认同、工作不安全感和员工的工作投入在PCSR和员工创新行为之间起着重要的中介作用,PCSR通过影响员工的组织认同、工作安全感和工作投入进而对其创新行为产生影响;(3)本研究把PCSR分为内部和外部两个层面,并对比研究发现员工感知的内部社会责任对组织认同、工作投入和员工创新力的影响效应要显著大于员工感知的外部社会责任。本研究着眼于责任伦理的教化与感知,比较有创见性的提出责任伦理的感知和教化等软性因素是驱动创新的重要源动力和管理落脚点,丰富了关于PCSR领域的研究,也为管理实践中“如何调动员工的创新行为”提供了一个新的有益思路。     

Health,functioning and social engagement among the UK Chinese

The present study examines factors associated with health, functioning and social engagement among Chinese in the UK. A total of 211 Chinese men and women aged between 15 and 79 years were recruited through a selection of Chinese social organisations across the UK. Data was collected using a self-completion questionnaire, which included domains examining health and functioning and social functioning; among others. Poor health and functioning was associated with levels of social support. Social engagement was associated with high levels of social support, network size, and contribution to others, emphasising the importance of meaningful social engagement. Those individuals with good cognitive and physical functioning felt more of a sense of social cohesion and inclusion and respect from others than individuals with poorer functioning. Findings emphasise the UK Chinese community's reliance on informal support networks rather than the utilisation of formal networks, which may go some way to explain the reported underutilisation of formal health and social support services among this community.     

父母教养方式对大学生子女体重指数和身体活动行为的影响研究

运用问卷调查法和数理统计法,对176名大学生及其父母的饮食、身体活动及教养方式进行调查分析。结果显示,子女同父母在体重指数（BMI）上具有显著正相关关系（r=19,P＜05）,而在每周平均身体活动量上无显著相关（r=08,P=17）。回归分析表明,三类教养方式对子女BMI均无直接预测作用,然而专制型父母教养方式对父母与子女BMI的相关关系起间接调节作用（P＜01）;在子女身体活动行为方面,溺爱型父母教养方式更有可能导致子女的身体活动不足（P＜01）。研究结果表明,大学生离开家庭环境后,父母教养方式仍然对子女BMI和身体活动行为产生持续影响,父母与子女BMI方面存在相关关系。为今后在青少年肥胖干预及身体活动促进研究中纳入教养方式因素提供了实证依据。     

Why do christian churches,and not universities,facilitate intercultural engagement for Chinese international students?

The paper offers new, significant insights into the Church engagement experiences of Chinese international students in the UK. Based on a mixed-method research and focusing on a group of international Chinese students participating in local Christian churches, it explores the motivations (for), dynamics and types of connections students establish and maintain with the church communities, and the implications for stakeholders in facilitating intercultural engagement with the local community. The limited cross-cultural interactions alongside other structural and contextual factors often deprive meaningful engagement between international students and host nationals within the campus. According to the research participants, internationalised university is promising and promoting intercultural experiences but not delivering them. Chinese students of usually non-Christian background gravitate towards Christian churches as alternative places to gain desired intercultural experiences. The findings encourage universities to reflect on the quality of intercultural engagement for international students and draw from the reciprocal and respectful intercultural connections that some students discovered through engaging with Christian churches.     

Speed bumps,roadblocks and tollbooths: how culturally and linguistically diverse parents navigate the highways and byways of giftedness in Ontario

In reviewing literature on culturally and linguistically diverse (CLD) parental inclusion and disproportionality, Cam Cobb, assistant professor at the University of Windsor, Ontario, illustrates how CLD giftedness – and especially CLD giftedness in Canadian settings – represents an area in need of further research. In part, this article begins to address that need. Drawing from a larger critical qualitative inquiry, he details the stories of two CLD Canadian mothers as they sought to become involved in gifted identification and decision‐making processes. Knowledge and language arose in the data as two core themes of robust parental inclusion. These core themes, along with associated recommendations for policy, practice and research, are outlined in a discussion of the findings. While this article focuses on the gifted domain of special education in Ontario, the findings have wider implications for robust CLD parental inclusion in special education in general.     

The practical paradox of technology: The influence of communication technology use on employee burnout and engagement

Technological advancements in the workplace frequently have produced contradictory effects by facilitating accessibility and efficiency while increasing interruptions and unpredictability. We combine insights from organizational paradoxes and the job demands–resources model to construct a framework identifying positive and negative mechanisms in the relationship between communication technology use (CTU) and employee well-being, operationalized as work engagement and burnout. In this study of Dutch workers, we demonstrate that CTU increases well-being through positive pathways (accessibility and efficiency) and decreases well-being through negative pathways (interruptions and unpredictability). We highlight the importance of (1) investigating CTU resources and demands simultaneously to grasp the relationship between CTU and employee well-being, and (2) considering CTU's downsides to successfully implement new communication technologies and flexible work designs.     

Better Together: Responsive Community Programming at the U-M Library

In the past seven years, the University of Michigan Library's programming model has evolved to be responsive and reflective of staffing areas of interest and expertise. Our team-based, iterative model enables us to develop responsive exhibits, workshops, experiences, and events in our community. This article explores our experiences in developing this model through the lens of some of our collaborations with the Ann Arbor District Library (AADL). Our approach to programming opportunities builds on learning by doing, building deeper, mutually beneficial relationships with other organizations, and continually making sure we are truly developing programming with our audience (our community) in mind. While public and academic libraries often develop distinct sets of services, collections, and expertise to serve their respective communities, successful collaborations can yield interesting opportunities for more effective engagement and programming. Our relationship with AADL has helped us to identify and better understand how we can connect our teaching and research missions with the interests and needs of the broader community in which we are situated.