公共档案馆微信公众平台服务质量影响因素研究

[目的/意义] 从用户感知的角度,构建公共档案馆微信公众平台服务质量影响因素模型,为公共档案馆服务质量优化奠定基础。[方法/过程] 通过问卷调查构建公共档案馆微信公众平台服务质量影响因素模型,使用SPSS软件,用探索性因子分析方法对假设模型进行检验,根据结果对假设模型进行修正,并对修正后的影响因素模型进行讨论。[结果/结论] 从用户感知角度全面综合分析微信公众平台上公共档案馆服务质量影响因素的构成,主要包括服务过程与系统运行、用户特征与费用、档案内容的内部特征、档案内容的外部特征和公众平台界面设计5个维度以及服务交互性等25个影响因素。     

基于知识治理的公共档案馆服务质量优化机制研究

[目的/意义] 在公共档案馆服务质量优化中引入知识治理理论,使得复杂的服务质量优化问题获得更本质的理解和更有效的解决途径,为公共档案馆服务质量和服务能力提升提供参考。[方法/过程] 以知识治理理论为支撑,对公共档案馆服务质量优化进行分析与探讨,设计公共档案馆服务质量优化机制。[结果/结论] 通过借鉴和探析知识治理机制,构建公共档案馆服务质量影响因素优化机制,主要包括优化的环境、优化的目标、优化内部动能（治理机制）、优化外部动力和优化过程五个部分。     

Reinventing the public value of libraries

ABSTRACT

Libraries worldwide have had to re-think their purpose and adapt to changing community needs and expectations. They are no longer simply repositories for old books. Rather, they are vital components of a community’s social and economic infrastructure that connects communities and fosters creativity and innovation. This paper explores the changing role of libraries—and public value organizations more broadly—in creating positive social, economic, and environmental outcomes for individuals and communities.     

公共图书馆转型背景下的噪音问题——基于微博的调查

文章以用户在微博上发表的对公共图书馆噪音的看法为数据来源,使用内容分析和情感分析方法研究用户对噪音的认知,分析噪音的来源。研究发现:用户对公共图书馆的噪音问题表示关注和不满;大城市公共图书馆被用户提及最多;用户认为安静才是公共图书馆的应有之义;在用户认为的噪音来源中,用户因素远高于其他因素,最主要的噪音源是少年儿童吵闹。对策包括:转变用户对公共图书馆严肃安静的刻板印象;依据用户需求合理规划空间;改进馆内管理工作。     

Spaces of emergent memory: Detroit’s 8 Mile wall and public memories of civil rights injustice

This article introduces emergent memory, a conceptual extension to rhetorics of public memory, to describe memory’s genesis in sites built without commemorative commitments. Examining Detroit’s “8 Mile Wall,” a site built to reinforce segregated housing, this project argues the rhetorical tenets of emergent memory present in this space. As a relic of segregated history, the wall symbolically recalls the city’s controversial past, but has recently been the subject of a local mural project to redefine the wall’s purpose. Some consider this a step toward reclamation, as it visually repositions the disturbing remnant. For others, the murals simply cannot overwrite troubling memories of the city’s discriminatory history. This essay uses emergent memory to describe how the wall’s complicated mnemonic legacy simultaneously harkens to a difficult history and how the mural additions use that same legacy to convey an optimistic future for Detroit and those marked by this urban space.     

On the same page: Improving the connection between public services units in academic libraries

Communication quality between public service units in academic libraries can make the difference between mediocre and exceptional service. If units do not communicate well, patrons may receive inaccurate information and experience short-term frustration, leading to long-term damage to the library's reputation. Poor communication creates adverse effects on employees through decreased productivity, negative work culture, and low morale. This article explores the importance of quality communication through a review of the literature and a case study at one academic library. The authors share practical communication improvement strategies for libraries of every size and fiscal ability.     

美国科技博物馆展览开发中公众参与的研究及启示

展览开发是博物馆展览的基础问题,随着公众参与逐渐被提上研究议程,也促使我们去思考展览开发过程中如何引入公众参与。美国的科技博物馆展览开发已经建立了较为完善的公众参与体系:明确的参与者角色、系统的参与理念和阶段式的参与行为,已经获得了普遍的应用。借鉴美国博物馆的经验,我国博物馆展览的开发,应在构建展览评估体系的基础上,进一步了解和认识公众,拓展公众参与的方式,并不断寻求公众的声音。     

科学博物馆与科学中心——发展历史及其根源①

本文以科学博物馆和科学中心的发展阶段为线索,综述了几个世纪以来科学传播的历史发展,阐述了科学实践如何嵌入到博物馆的展览实践之中并从中发展起来,以及关于科学在社会中的地位的观念变化如何在科学博物馆和科学中心得到反映,还展现了日益受到关注的科学传播如何在科学博物馆和科学中心层面体现出以公众需求为本。     

Judges’ delivery of ground rules to child witnesses in Australian courts

Ground rules directions are given to children in forensic interviews to explain what is expected of them, and to reduce their tendency to acquiesce to erroneous or incomprehensible questions. Ground rules may also be necessary when children provide testimony in court. Drawing on research conducted for the Australian Royal Commission into Institutional Responses to Child Sexual Abuse, the present study examined the use of ground rules directions delivered in court in 52 trials by 24 presiding judges in three jurisdictions to 57 child complainants (aged 7–17.5 years). Eleven categories of rules were identified. The number of words spoken to deliver each rule was counted, and grade-level readability scores were calculated as a proxy for the complexity of the ground rules. When judges asked comprehension or practice questions, the question types were coded. More than one third of the children (35%) received no ground rules directions from the judge; the remaining 65% received directions on an average of 3.5 types of ground rules out of a maximum of 11 types. While comprehension questions were common, practice questions were rare. Comprehension questions were most often presented in a yes/no format that implied the expected response, although this form of question is unlikely to provide an effective assessment of a child's comprehension. Neither the number of rules delivered nor the number of words used was related to children's age. Implications for children's court testimony are discussed.