顾客满意度测评系统在企业中的应用

ISO 9001:2000标准中,质量管理八项原则的第一条就是以顾客为关注焦点,它强调组织应该理解顾客当前和未来的需求,满足顾客要求,并争取超越顾客期望。通过偏最小二乘法实现了顾客满意度指数计算,讨论了顾客满意度测评系统在企业中的应用。     

A comparison of well-peer mentored and non-peer mentored athletes’ perceptions of satisfaction

The purpose of the present study was to compare well-peer mentored and non-peer mentored athletes’ perceptions of satisfaction. A total of 444 intercollegiate athletes (272 well-peer mentored and 172 non-peer mentored) from a variety of sport teams participated in the study. Athletes from both well-peer mentored and non-peer mentored groups reported their satisfaction levels using the Athlete Satisfaction Questionnaire. The results of a MANOVA and follow-up post hoc ANOVAs showed that well-peer mentored athletes were significantly more satisfied than their non-peer mentored counterparts in terms of individual performance, personal dedication, team task contribution, team social contribution, team integration, ethics, ability utilisation and training and instruction. Overall, the findings suggest that athletes who are well-peer mentored by a teammate perceive higher satisfaction levels with various aspects of their athletic experience than athletes who are not peer mentored by a teammate. Given these positive findings, practitioners (i.e., coaches, sport psychology consultants) should inform athletes on the benefits of peer-to-peer mentoring. The practical implications of the results and strategies to promote peer athlete mentoring relationships in sport are highlighted.     

我国青年编辑职业认同研究

从职业价值观、角色价值观、职业归属感、积极团结度和职业行为倾向5个维度对我国青年编辑职业认同度进行探究,分析其原因,并找出提升职业认同度的途径和方法。     

我国青年编辑组织承诺研究

组织承诺是组织行为的一个重要领域。青年编辑的组织承诺就是青年编辑愿意为单位付出心力,并希望留在单位服务的意念。我国青年编辑组织承诺结构模型的维度主要包括：感情承诺、规范承诺、经济承诺、机会承诺和理想承诺5个维度。青年编辑应当通过做好职业规划、发挥个人优势、提高职业素养与研究能力等来提高组织承诺。     

学习满意度评价指标体系的建立与灰色综合评价

采用调查统计法,参照教育部组织的高职高专院校人才培养工作水平评估指标体系,建立了高职学生学习满意度评价指标体系并以宁波职业技术学院为例探讨了运用灰色系统理论进行测评的方法。     

智能式水平测定仪的二种方案

对气泡式水平测定仪在使用过程中存在着功能不足提出了两种改进,一是对现在常用的玻璃气泡式水平测定仪的改进,二是利用变介质式电容传感器制成的智能式电容水平测定仪。这二种水平仪都能够既进行水平测定,又测量一定倾斜角度。     

Reflectors as online extraverts?

Increasingly, online learning is perceived as an effective method of instruction. Much recent educational research has focused on examining the purposes and situations for which online education is best suited. In this paper, students enrolled in two online courses are compared with their peers enrolled in equivalent classroom‐based courses to investigate aspects of the relationship between learning style and mode of delivery. Student satisfaction measures are taken from participants in both modes of delivery and compared with student learning style. Feedback from the ‘Reflector’ learning style demonstrates higher satisfaction levels with the online mode of delivery compared with their matched counterparts following equivalent classroom‐based courses. Therefore, whilst ‘Reflectors’ might be regarded as Introverts in the traditional classroom setting, the additional time for reflection offered by online delivery makes this group more likely to contribute to online discussion, report higher satisfaction levels and generally behave more like online Extraverts.     

再论高等职业教育是一种类型

本文从世界高等教育发展史、我国高等职业教育发展史和我国学位制度的演变说明高等职业教育是一种类型,并对今后我国职业教育的发展从认识上、制度上、具体办学上相应提出了建议。     

"熵"的科学定义

“熵”是热学中一个极其重要的基本概念，追溯它的起源，从物理定义的“完备性”要求，对“熵”从宏观到微观，从“定性”到“定量”分别进行了定义。     

"专接本"的实施给专科院校带来的影响及对策研究

本文通过对部分专科学生和高中生的问卷调查结果进行分析，讨论了“专接本”政策的实施给专科院校在扩大学生就业、增加在校生学习动力、扩大生源等方面产生的积极影响，对实施过程中存在的一些问题提出了一些初步设想。