Student Satisfaction with Electronic Library Resources at Wayne State University

ABSTRACT

This paper reports the results of a survey of student satisfaction with electronic library resources other than the online catalog at Wayne State University. Undertaken in Fall Term 2000 as a class project for a marketing course, a student team designed, administered, and analyzed a survey of a random sample of students. Almost 40% of the responding students said that they were unaware of electronic resources though 53.8% of these same students answered subsequent questions about use of these resources. Students aware of electronic resources learned about them much more from their professors (38.3%) than from library efforts to publicize them (18.5%). Students were generally satisfied (68%) except when things went wrong. A high percentage of all students (92.4%) answered that the library should continue to expand electronic resources.     

E-Mail Reference Evaluation

Abstract

E-mail reference has been utilized as a reference tool in academic libraries since the early 1980s. Today it is one of the most common media for providing digital reference service. An important aspect of providing any service is evaluating users' satisfaction levels with that service. Users of the Ask-A-Librarian e-mail reference service at a large academic library over a ten-month period voluntarily completed a seven item web-based questionnaire. The results indicated that the majority of respondents were satisfied with Ask-A-Librarian overall. This paper discusses how the library used the survey results to improve the existing service, and to implement a new one-chat reference. Reference service providers should not only ask users for feedback on existing services, but also should include them in the planning and design phase of new services. In doing so, they demonstrate their commitment to providing adequate and appropriate services to their patron community, and ultimately can save their institutions time and expense.     

Consortial Cataloging Guidelines for Electronic Resources: I-Share Survey and Recommendations

In 2009, the Consortium of Academic and Research Libraries in Illinois (CARLI) charged a task force to update and revise recommendations that address cataloging practice and catalog access to electronic resources for libraries participating in the I-Share union catalog. This article presents the results of a survey and recommendations developed by the 2009 Task Force that cover all types of e-resources. Issues covered include: single or separate records for electronic and print versions of a title; the use of aggregator-neutral and provider neutral records; the construction and placement of the Uniform Resource Locator (URL) and notes; and the use of vendor records.     

Assessment of an iPad Loan Program in an Academic Medical Library: A Case Study

An academic medical library expanded its iPad loan service to multiple campus libraries and conducted an assessment of the service. iPads loaded with medical and educational apps were loaned for two-week checkouts from five library campus locations. Device circulation statistics were tracked and users were invited to complete an online survey about their experience. Data were gathered and analyzed for 11 months. The assessment informed the library on how best to adapt the service, including what resources to add to the iPads, and the decision to move devices to campuses with more frequent usage.     

FROM THE LITERATURE: Terry Henner,Column Editor

ABSTRACT

In spring 2015, a 45-question survey was e-mailed to 585 medical students at the University at Buffalo (UB) in order to gauge their use of library spaces, resources, equipment, and services at UB’s Health Sciences Library and plan for a library space located within a new medical school building. Students’ self-reported use of the library during the academic year is presented along with the features they would like to see in their ideal library space. The responses generated in the survey are a barometer of current use and will be used in the planning process.     

Librarian Participation in Expanding the Pool of Potential Medical Students

This article reports on the results of an exploratory survey to determine if librarians actively participate in medical school student recruiting programs. It looks specifically at what librarians are doing to assist with recruitment and what biomedical career resources their libraries offer. The survey link was e-mailed to all U.S. medical school library directors, who were asked to forward it to the appropriate librarian. Out of 113 medical schools, 68 (60%) responded to most questions. Forty-three (86%) of 50 item respondents do participate in such activities, and 29 (67%) of 43 item respondents have been doing so for more than five years. Thirty-two (64%) of 50 item respondents provide resources on biomedical careers in the libraries.     

Comparing Methods for Addressing Missingness in Longitudinal Modeling of Panel Data

Respondent attrition is a common problem in national longitudinal panel surveys. To make full use of the data, weights are provided to account for attrition. Weight adjustments are based on sampling design information and data from the base year; information from subsequent waves is typically not utilized. Alternative methods to address bias from nonresponse are full information maximum likelihood (FIML) or multiple imputation (MI). The effects on bias of growth parameter estimates from using these methods are compared via a simulation study. The results indicate that caution needs to be taken when utilizing panel weights when there is missing data, and to consider methods like FIML and MI, which are not as susceptible to the omission of important auxiliary variables.     

A Comparison of Response Rate,Response Time,and Costs of Mail and Electronic Surveys

Response rates, response time, and costs of mail and electronic surveys were compared. The survey sample consisted of college faculty in the southeastern United States. Mail surveys yielded a higher response rate and a lower rate of unde-liverable surveys. However, receipt of responses was significantly quicker for those delivered electronically, with over 80% of initial responses arriving before receipt of the 1st returned mail survey. The costs associated with distribution of surveys and preparation of data for analysis were much lower with the electronically delivered surveys.     

Graduate attributes as a focus for institution-wide curriculum renewal: innovations and challenges

Curtin University's Curriculum 2010 (C2010) initiative aimed at ensuring degree programs were excellent and sustainable. Before C2010, graduate attributes were not universally emphasised and indicators showed room for improvement in generic skills. C2010 focused on embedding graduate attributes through three strategies. The first was embedding graduate attributes in degree programs and mapping for constructive alignment of outcomes and assessments. The second strategy was related: programs were reviewed drawing on evidence including perspectives of graduates, employers and program teams on the relative importance of graduate attributes and the extent to which they were generally demonstrated or developed. The third strategy was a university-wide eportfolio system enabling students' self- and peer-assessment of graduate attributes. Since completion of C2010, proxy indicators show improvement. However, this paper highlights the challenges associated with graduate attributes and renewal. These include: academic staff engagement, the time needed for innovations to come to fruition and evidencing achievement of graduate attributes.     

组合六西格玛与TRIZ的企业创新模型设计研究

六西格玛质量一直是企业追求的完美境界,然而企业在实施六西格玛质量管理的过程中总是会遇到"五西格玛墙"等问题,导致不能实现六西格玛的质量目标。在这篇文章中组合了六西格玛和TRIZ相关原理设计了一个企业创新模型。这个新的模型在分析了六西格玛改进和六西格玛设计的基础上,针对现在实施六西格玛管理企业的创新模型创新力度不够的情况,将TRIZ理论应用于企业的创新模型。新提出的集成六西格玛理论和TRIZ理论的创新模型能够引导企业在TRIZ理论的帮助下更好地实现六西格玛质量目标,尤其是随着TRIZ理论的发展,它将大大提升企业的创新能力,从而最终实现"质量"与"创新"的双赢。