顾客参与和服务创新关系研究:基于服务过程中知识转移的视角

顾客是服务企业重要的创新思想来源,顾客与企业之间的互动过程会影响到服务创新绩效。在服务交互的情景下,基于知识转移的视角,提出了顾客参与的三个维度如何影响顾客知识转移,并进一步影响服务创新绩效的研究框架,揭示了顾客参与服务过程与服务创新绩效的关系。     

古村落旅游核心利益相关者共生机制研究——以武夷山下梅村为例

引入共生理论,尝试对下梅古村落旅游核心利益相关者的共生关系和共生性发展问题进行研究。首先,分析了各核心利益相关者之间的共生冲突状况及其共生条件;其次,提出下梅古村落旅游核心利益相关者共生的目标模式是对称互惠一体化共生模式;最后,从利益表达、利益分配、利益补偿和利益保障四方面来构建下梅古村落旅游核心利益相关者的共生机制。     

转型期我国教育政策评估模式的选择

政策评估模式是对政策评估过程特性的抽象和概括,受政策环境变化的影响。随着社会利益的多元化和公共行政的民主化,利益相关者模式将成为转型期我国教育政策评估的较为适合的模式。     

公民环境知情权法律制度探析

环境权是公民环境知情权的权利来源,环境知情权是公民参与环境保护的前提条件。应该构建和完善我国公民环境知情权法律制度,以求在实践中把公民环境知情权落到实处,为公民参与环境保护创造条件,同时也为公民保护自己合法的环境权益奠定良好的基础。     

Academic identity,confidence and belonging: The role of contextualised admissions and foundation years in higher education

This article presents a cross-national exploration of responses to widening participation (WP), with a specific focus on the provision of foundation year (FY) programmes and the use of contextualised admissions (CA) in selective Irish and UK institutions. There remains a dearth of research on these routes, with little understanding of the characteristics of students who utilise them, of why students use these routes and little knowledge of their effect on students’ experiences in university and their overall sense of belonging. A year-long longitudinal comparative case study design examined three alternative entry routes in two selective higher education institutions (HEIs) in England and Ireland: a well-established FY; a newly formed FY; and a CA pathway. Data were collected through a mixed-method approach. Questionnaires and in-depth focus groups were employed at fixed points with participating students in each route. Results indicated that FY students had lower levels of familial educational history and parental occupation. FY students’ sense of belonging significantly increased over the year, with students reporting increased confidence and sense of belonging due to the relationships established during the FY. CA students’ sense of belonging remained the same, with students reporting feeling different and isolated. Results indicate that while students utilising FYs may be ‘more disadvantaged’ than CA students, their experiences helped establish a sense of belonging; illustrating the need for diverse WP routes catering to a wide range of needs. Results highlight the importance of providing opportunities to develop social and bridging social capital for all non-traditional students.     

Navigating the discursive tensions of the public university: the case of a South African student

As public universities seek to be locally responsive and compete internationally, tensions arise between expansion and equity, and between discourses of neoliberalism and social justice. This article focuses on how students navigate these tensions, and the implications for how they can act, interact and be. Norman Fairclough’s three-level view of the social and language, and his method of critical discourse analysis are used to analyse longitudinal interviews with an undergraduate science student. This student is, on account of his home and schooling, considered ‘historically marginalised’ at an historically-white, English-medium South African university. The results show how the student navigates multiple positionings that draw on notions of class, language, independence, progress, choice, care, and so on. It is argued that while universities should support students to navigate some of these tensions, there is a need to re-imagine structuring discourses related to the ‘normal’, ‘independent’ university student.     

Critical Thinking and Community Engagement through Artistic Actions

In a society that strives for sustainability it is important to observe and value different forms of knowledge. Creating art is not a meaningless exercise. Instead, one might say that works of art serve as a window that interprets the world. In the article it is argued that artistic actions can offer a combination of critical and creative thinking reflecting on the types of knowledge and experience that count as valuable for sustainable communities. The article reflects on the participatory installation Colours of Rovaniemi and how ABER was used in the creation process. The methodology focused on the transformative power of community engagement when creating artistic actions that engage with sustainability. The installation provoked critical thinking and encouraged the participants to take a stand on the issues discussed. Artworks of this kind are well suited to help us understand the issues we face regarding sustainability. The work raised questions of who we are, what we prioritise in our lives. It initiated discussion of the connection between man and nature, attitudes, values and national self‐identity, challenging the participants’ perspectives.     

新生代农民工政治参与意识淡薄的成因探析

新生代农民工有序的政治参与是其顺利融入城市的重要保障。然而,随着社会转型的加快,新生代农民工的政治参与水平有了很大提高,但受传统政治文化、政治体制、经济因素和自身素质的影响,其政治参与意识还处于比较淡薄的状态。要真正提高新生代农民工的政治参与意识,最根本的就是要加强农民工的公民文化教育、提高政治主体意识和培育公民意识。     

课堂阅读教学应体现学生的主体地位

阅读是个综合过程。阅读教学必须有学生的参与、思考、品味和体验。语文教师首先应营造一种宽松的氛围,进而借机启发、引导学生。这样学生就能主动感悟,大胆质疑．放飞思绪,勇于体验,成为阅读的真正主人。     

社会主义市场经济视阈下的中国政治文化现状及其解读

随着社会主义市场经济的不断完善,我国政治文化也在迎接着机遇和挑战,我国当前政治文化呈现复杂性、多样性特征。在市场经济对我国政治文化深刻影响的大背景下,要在推动生产力发展、促进公民意识培育、构建橄榄型社会的基础上,进一步推动社会主义民主政治文化建设。