No Greater Sacrifice: American Airlines Employee Crisis Response to the September 11 Attack

This case study reports the identification strategies and related tactics that American Airlines CEO Don Carty and his team of professional communicators used in their employee crisis response to the September 11 attack. Data analyzed in the study include 78 internal documents; 10 articles from the airline's corporate newspaper; and interviews with Timothy Doke, then American Airlines Vice President of Corporate Communications, and Andrea Rader, a senior member of Doke's team. The results of this study provide guidance to corporate communicators tasked with rebuilding employee morale after a malevolent-type crisis.     

Hazard and Outrage: Developing a Psychometric Instrument in the Aftermath of Katrina

This article details the development of a psychometric instrument measuring the constructs of hazard and outrage in the aftermath of Hurricane Katrina. The study focused on the interplay of perceived hazard and outrage in relation to evacuation from the New Orleans area, with specific attention to demographic differences. Perceptions of hazard and outrage during Katrina served to illustrate the utility of the scale in examining these responses across different demographic groups. Possible ways that this information can be used to design messages that alert audiences to hazards, yet successfully address the need for outrage, emerged from the study.     

Crisis Leadership and Hurricane Katrina: The Portrayal of Authority by the Media in Natural Disasters

This study used the perspectives of Kenneth Burke to reveal how the media characterized the crisis responses of legitimate authorities during the natural disaster that affected the residents of New Orleans and its surrounding area as a result of Hurricane Katrina. A textual analysis of 52 articles drawn from the New York Times and the Times-Picayune of New Orleans from August 29 to September 3, 2005, indicate that positive and negative terms clustered around the military, the Department of Homeland Security, President Bush, the federal government, and the local government. The findings suggest that the media stepped outside their role of objective observer and assumed a privileged position to point blame toward those with legitimate authority. This positioning implicitly empowered the media to evaluate crisis responses and create a view of reality reflecting their perspective. Understanding how the media create images and depictions can affect how authorities frame their initial crisis responses.     

跨国品牌危机回应策略分析——形象修护的视角

依据来源国效应,本研究选取索尼“问题相机”事件与柯达相机“质量门”事件,从形象修护的角度分析二者的危机回应策略,结果显示,与柯达相比,索尼更倾向于采取情感诉求性回应策略。     

我国社会主义市场经济呼唤财商教育

财商反映一个人认识和运用金钱运动规律的能力水平。我国社会主义市场经济要求社会成员具备较高的财商。财商教育回应市场经济的要求 ,旨在培养和提高公众的财商 ,避免经济方面的犯罪和失误 ,提高公众消费财富、创造财富的能力和水平 ,促进我国经济持续稳定的增长。     

规范民营企业集团财务管理体制初探

民营企业异军突起，日益成为我国各地区最为活跃、发展最为迅速的经济成份。本文分析了目前民营企业集团普遍存在的财务管理体制不协调、财务风险较大的问题，着重就民营企业集团财务管理体制的规范和完善，阐述加强民营企业集团财务管理的一些基本思路。     

论金融抑制对个人发展的影响

从当前金融体系存在的主要问题入手，文章着重分析了金融抑制对个人发展的影响，进而指出了中国缺乏一个有效的金融体系和金融市场，最后，简要论述了如何克服金融体系的不足，以促进个人发展。     

重庆财政收入的统计分析

重庆财政收入与经济增长密切相关,与第二产业产值和第三产业产值有着密切关系。重庆市国民经济高速而稳定的增长,财政收入也保持了较大幅度的增加,但仍赶不上现价GDP的增长。重庆的财政收入发展较为良性。     

“苏格兰学分与资格框架”的质量保障机制研究

质量保障机制应成为资格框架建立及运行过程中的核心问题。作为涵盖苏格兰311个组织11500个“资格”在内的“苏格兰学分与资格框架”,其质量保障机制的特色是“‘共担责任’的质量保障模式”“坚守质量保障‘原则’”以及“将‘学分评级机构’作为资格框架质量保障的核心和关键环节”。“苏格兰学分与资格框架”的质量保障机制,对推动“苏格兰学分与资格框架”成为国际上最成熟的资格框架之一功不可没,其经验可以为我国尚处于探索阶段的国家资历框架建设提供重要的借鉴。     

欧盟宪法危机及新现实主义的解释

《欧盟宪法条约》在法国、荷兰相继被否决,引发了震动整个欧盟的宪法危机。究其原因,包括政治、经济、社会文化等各个方面。但是深层次的理论原因需要新现实主义国际关系理论来解释。