浅谈高校图书馆服务评价

现代图书馆特别是高等学校图书馆要与时俱进谋发展,要保持旺盛的上升势头,就要不断对我们的工作做出评价.只有不断地反省自己,明确自己的优缺点,才能保持改革创新的源动力.本文根据北方工业大学图书馆近几年开展服务评价的经验体会,探讨了开展服务评价应注意的几个问题以及如何开展服务评价的新思路.参考文献3.     

电子病历(档案)管理个案调查分析——以正阳县人民医院为例

本文以验证医院电子病历(档案)管理中应用医院信息管理系统效果为目的,采用方法为回顾性抽样选取2018年1月至2020年1月正阳县人民医院电子病历(档案)100例,依据是否应用医院信息管理系统分为实验(应用)组(n=50)和对照(未应用)组(n=50)两组,统计分析两组总体满意度及医生、护士、医疗技术人员、行政管理及后勤...     

Investigating the Multidimensionality of Need Fulfillment: A Bifactor Exploratory Structural Equation Modeling Representation

This article assesses the multidimensionality of the Basic Psychological Need Satisfaction and Frustration Scale (BPNSFS) using bifactor exploratory structural equation modeling (bifactor ESEM). The first study relies on a sample of community adults (N = 2,301), and revealed the superiority of a bifactor ESEM representation, supporting the 6-factor structure of BPNSFS ratings, and the presence of a single continuum of need fulfillment relative to 2 distinct dimensions reflecting need satisfaction and frustration. These results were replicated in a second representative sample of the Hungarian adult population (N = 504), as well as across gender, and found no evidence of differential item functioning as a function of age. Relative to males, females presented higher levels of relatedness satisfaction and lower levels of competence satisfaction. Finally, autonomy frustration decreased with age, whereas competence satisfaction and frustration presented opposite curvilinear tendencies, showing that the fulfillment of this need increased sharply for younger participants, a tendency that became less pronounced with age.     

A national study examining the impact of SEVIS on international student and scholar advisors

The purpose of this research is to examine the impact that Student and Exchange Visitor Information System (SEVIS) is having on the professional worklives of international student and scholar advisors (ISSAs) on U.S. college and university campuses. ISSAs are clearly satisfied with their work and hold their institutions in high regard. However, SEVIS is having a profound effect on their morale, satisfaction, and their likelihood to leave the field. That is, SEVIS (i.e., reporting, training, time) and the quality of worklife (i.e., professional activities and career development, recognition for competence and their expertise, external and intra-department relationships, perceptions of discrimination) are important to ISSAs, and thus have a strong effect on their level of satisfaction and/or morale, and their subsequent intentions to stay or leave their career/profession.     

导游提高游客满意度的策略

满足游客的需要是提高游客满意度的前提。提供高质量的导游服务是游客满意的根本。印象管理和游客认知偏差的利用,则是导游积极为游客满意创造的条件。     

Social commerce: Factors affecting customer repurchase and word-of-mouth intentions

Social commerce refers to an extension of e-commerce sites, integrated with social media and Web 2.0 technology to encourage online purchases and interactions with customers before, during, and after the purchase. As the country with the largest e-commerce market in Southeast Asia and many active social media users, Indonesia has many opportunities to implement successful social commerce. Since customers are the primary focus in social commerce, repurchase and word-of-mouth (WOM) intentions have been considered as significant behavioural intentions after a customer completes a purchase. Thus, this study aims to identify factors that affect customers’ repurchase and WOM intentions. A total of 421 sets of survey data were gathered from social commerce customers in Indonesia and analysed using the partial least squares approach. The results indicate that repurchase and WOM intentions are positively affected by trust and satisfaction, where both trust and satisfaction are positively affected by reputation and information quality. The results provide theoretical and practical implications for future social commerce research and practical implications for social commerce firms.     

基于PZB模型的实训课程教学满意度实证研究——来自宁波高职院校的调研

本文借鉴美国学者普拉苏拉曼、约瑟曼和贝里(Parasuraman、Zeithaml&Berry)于1985年提出的PZB质量缺口模型,采用定性以及定量的方法,根据宁波4所高职院校的调查数据,对高职院校实训课程的教学满意度展开了评价和分析,并就提升高职实训课程教学满意度提出了建议。     

A Multiple Goals Perspective on Topic Avoidance and Relationship Satisfaction in the Context of Breast Cancer

Using a multiple goals perspective on interpersonal communication as a theoretical framework, this study examined the circumstances under which topic avoidance might predict lower relationship satisfaction among women coping with breast cancer. Results gathered from questionnaire responses of women who had recently undergone treatment for breast cancer (N=140) indicated that the association between topic avoidance and relationship satisfaction was moderated by patients' own reasons for avoidance, and by perceptions of partners' reasons for avoidance. The findings of this study contribute to recent scholarship suggesting the importance of considering the motivations for and interpretations of topic avoidance in order to better understand how patterns of topic avoidance predict relational wellbeing.     

Perceptions of Health Care Professionals' Credibility as a Predictor of Patients' Satisfaction with their Medical Care and Physician

The purpose of this study was to examine how patients' perceptions of source credibility related to their satisfaction with the quality of medical care they received and satisfaction with their physician. Patients' perceptions of the competence and caring dimensions of source credibility were analyzed for physicians, nurses, and support staff members. Three hypotheses were proposed and supported. Results indicated that higher perceptions of competence and caring for each member of the medical team were related to more patient satisfaction. This paper discusses the importance of the doctor-patient, nurse-patient, and support staff-patient relationships in light of the findings.     

Communication openness,satisfaction, and length of employment in Japanese organizations

Hypotheses were generated regarding the relationship among communication openness, satisfaction, and length of employment in Japanese organizations. A questionnaire was administered to employees of Japanese organizations in the Tokyo area. The data revealed that upward, downward, and lateral communication openness were associated positively with both relational and organizational satisfaction. Length of employment also was associated with downward and lateral communication openness and with both relational and organizational satisfaction. The relationships between length of employment and satisfaction differed for employees in large and small‐to‐moderate sized organizations. Lateral communication openness was associated positively with satisfaction variables and there was a relatively small association between length of employment and satisfaction.