多校区环境下馆藏布局满意度的实证分析——以中山大学图书馆为例

选取中山大学部分师生作为馆藏布局满意度的问卷调研对象,分析认为在多校区、多学科环境下,馆藏合理布局存在一定的难度,今后要以学科为导向,而且馆藏数量的多寡并不是布局满意度的决定因素。     

Assessing volunteer satisfaction at the London Olympic Games and its impact on future volunteer behaviour

Abstract

In recent years, volunteering has received strong research attention from both scholars and practitioners. For the most part, involvement in volunteer activities has been identified as an important determinant of future volunteering. Through revalidating an existing instrument, the purpose of this study was to assess the dimensions of volunteer satisfaction at the 2012 London Olympic Games and its impact on future volunteer behaviour. The findings of this study shed light on the identification of volunteer satisfaction factors in the mega sporting event setting, particularly for a unique type of volunteer (i.e. media worker) assigned to a special set of tasks. Unlike Galindo-Kuhn and Guzley’s results that revealed participation efficacy and group integration to be strong predictors of volunteer satisfaction, organizational support was the primary predictor for media centre volunteers’ re-participation intention towards future volunteering programmes.     

The Impact of Viewer Perceptions of Media Personae and Viewer Characteristics on the Strength,Enjoyment, and Satisfaction of Parasocial Relationships

Using a cross-sectional survey design (N = 338), we measured the impact of viewer perceptions of media personae and viewer characteristics on the strength, enjoyment, and satisfaction of parasocial relationships. Strength, enjoyment, and satisfaction of parasocial relationships were strongest with characters that viewers like that are perceived to be similar to the viewer or someone they know in real life. However, the strength and enjoyment of parasocial relationships decreased when the persona was perceived to be similar to either the viewer or someone they know in real life and the viewer was high on attachment anxiety, attachment avoidance, or loneliness. Limitations and implications are discussed.     

Dimensionality and reliability of a screening instrument for students at-risk of dropping out from Higher Education

Dropout stems from a complex, gradual process of decision-making in which the demands and benefits of university attendance are weighed. Early identification of at-risk students benefits from quick and large-scale screening instruments. This study presents the dimensionality of a screening instrument for students at risk of dropping out of Higher Education, integrating three scales: Academic Exhaustion, Satisfaction with Education and Dropout Intention. A sample of 611 first-year university students was considered in the statistical analysis. The results demonstrate evidence of internal and external validity as well as the reliability of the screening instrument scores. The differences in correlation coefficients between these three scales and the students’ intentions of completing the course and completing their education at their university, evaluated at two different points during the first semester, suggest that dropout analysis requires collecting information throughout the process of adjustment to higher education.     

An analysis of burnout and job satisfaction among Turkish special school headteachers and teachers,and the factors effecting their burnout and job satisfaction

This study explores issues of burnout and job satisfaction among special school headteachers and teachers in Turkey. The purpose of the study is to determine whether there is a difference between headteachers' and teachers' burnout and job satisfaction in terms of work status, gender and work experiences, and to analyse the factors effecting their burnout and job satisfaction. In this paper, a quantitative approach has been used: 295 subjects (33 special school headteachers and 262 special school teachers) responded to the survey. As the research instruments, the Job Satisfaction Scale and Maslach Burnout Inventory were used to measure job satisfaction and burnout levels in terms of the dimensions of emotional exhaustion, depersonalization and personal accomplishment. The study results indicated that special school headteachers felt less personal accomplishment than special school teachers. However, there were no significant differences between headteachers and teachers on two burnout dimensions, namely emotional exhaustion and depersonalization, and job satisfaction. In terms of gender, males have less emotional exhaustion and personal accomplishment but higher depersonalization than their female counterparts. Females have higher job satisfaction than their male counterparts. In relation to their work experiences, more experienced subjects have higher emotional exhaustion and depersonalization than their less experienced colleagues, and also less job satisfaction than less experienced counterparts. However, more experienced subjects who participated in the study felt higher personal accomplishment than the others.     

The Determinants of Students' Perceived Learning Outcomes and Satisfaction in University Online Education: An Empirical Investigation*

In this study, structural equation modeling is applied to examine the determinants of students' satisfaction and their perceived learning outcomes in the context of university online courses. Independent variables included in the study are course structure, instructor feedback, self‐motivation, learning style, interaction, and instructor facilitation as potential determinants of online learning. A total of 397 valid unduplicated responses from students who have completed at least one online course at a university in the Midwest were used to examine the structural model. The results indicated that all of the antecedent variables significantly affect students' satisfaction. Of the six antecedent variables hypothesized to affect the perceived learning outcomes, only instructor feedback and learning style are significant. The structural model results also reveal that user satisfaction is a significant predictor of learning outcomes. The findings suggest online education can be a superior mode of instruction if it is targeted to learners with specific learning styles (visual and read/write learning styles) and with timely, meaningful instructor feedback of various types.     

中北大学学生对公共体育课学习满意度的调查与分析

通过对中北大学学生对公共体育课学习满意度的调查发现,中北大学学生对公共体育课总体来说较为满意,对于课程设置、教师和成绩评定的满意度较高,而对于场地器材方面的满意度较低一些。     

Relationship quality,community promotion and brand loyalty in virtual communities: Evidence from free software communities

The Internet has favored the growth of collaborative platforms where marketers and consumers interact to develop more engaging products and services. These platforms are usually centered in a specific brand/product and their members are linked by a shared admiration to that brand. This paper analyzes one of the most powerful online collaborative platforms, the free software (FS) case, which involves a lot of virtual communities developed around products such as Linux or Android, the new Google's mobile operating system. Our purpose is to determine some of the main antecedents and consequences of the consumer involvement in this type of communities. Results have shown that satisfaction with a virtual community may increase the level of consumer participation in that community. At the same time, a greater identification with the virtual community may increase indirectly the consumer participation thanks to the enhancement of his/her satisfaction with the community. We have also found positive and significant effects of consumer identification and participation on the level of community promotion. Finally, positive and significant effects of consumer participation and satisfaction with the community on loyalty to the FS were also found. These findings allow us to conclude some interesting managerial implications.     

我国普通高中教师专业生活状态调查

本文基于全国11个省（直辖市、自治区）的高中教师调查,分别从教师的工作时间、成就感和工作满意度三个方面,对我国高中教师的专业生活状态进行了分析。在教师工作时间方面,我国高中教师平均周授课时相对其他国家而言并不长,但教师备课、批改作业时间较长;中、西部地区教师的工作时间长于东部地区的教师。在教师成就感方面,我国东部地区高中教师的成就感明显低于中、西部地区的教师,女教师的成就感普遍低于男教师;随着教龄的增加,教师成就感总的趋势是先上升后下降,但更详细的分析发现成就感随教龄的变化较为复杂。在教师工作满意度方面,中部地区的教师工作满意度显著高于西部和东部地区的教师;工作满意度随教龄和职称的变化大致呈V型分布。     

The effects of service convenience and perceived quality on perceived value,satisfaction and loyalty in low-cost fitness centers

Due to its importance in fitness centers, a number of authors have explored and analyzed loyalty. However, two characteristics not yet examined are service convenience in fitness center chains and low-cost fitness centers (an emerging business model). In the present study, the authors sought to understand the relationship among perceived quality and service convenience on perceived value, satisfaction, and client loyalty in low-cost fitness centers. Clients (N = 763; 381 women and 382 men) from three low-cost Spanish fitness centers were surveyed, revealing a positive relationship among the variables studied. Findings demonstrate the importance of proper management of non-monetary sacrifices and perceived quality by the managers of these sport organizations, since client loyalty could depend on factors of these emerging sport models.