Instructor Credibility as a Mediator of Instructors’ Compulsive Communication and Student Communication Satisfaction in the College Classroom

The purpose of this investigation was twofold: (a) from a dialogic pedagogy perspective, to determine the possible negative association between instructors’ compulsive communication and student communication satisfaction; and (b) using Expectancy Violations Theory as a framework, to test the extent to which instructor credibility mediated the negative association between compulsive communication and student communication satisfaction. We found that students’ perceptions of instructors’ compulsive communication is linked to lower levels of student communication satisfaction. Importantly, results also showed that instructor credibility tempers the negative association between instructors’ compulsive communication and student communication satisfaction.     

Using SERVQUAL to Measure the Quality of the Classroom Experience

Over the last three decades, higher education institutions have found themselves using vernacular that was once chiefly found in business disciplines, such as value‐added and competitive advantage. With the rising costs of tuition, newer‐generation students are seeing themselves more and more as customers and universities are beginning to adopt customer‐centric strategies and missions. However, even with this paradigm shift, little research has been done to extend traditional service management concepts to educational settings. This research attempts to bridge this gap by applying the SERVQUAL scale, a well‐validated and widely used service operations construct, to the classroom environment. The findings show that the SERVQUAL scale exhibits both reliability and convergent and divergent validity; in fact, in these regards, it outperforms traditional student assessment scales. Moreover, the scale can explain significant amounts of variances in student‐related outcome variables such as satisfaction and learning. This innovative approach to measuring classroom service quality does indeed show that students can be viewed as customers and has far‐reaching implications to all stakeholders in the delivery of higher education.     

Influence Tactics in the Classroom and Their Relationship to Student Satisfaction*

We argue that an instructor's use of influence tactics can be classified as soft, rational, and strong in nature and that the use of these tactics will have a differential impact on student satisfaction. We find support for the existence of the three categories of influence. We find that student satisfaction is positively influenced by the use of soft and rational tactics, but is uninfluenced by the use of strong tactics.     

Building bridges to student learning: Perceptions of the learning environment,engagement, and learning outcomes among Chinese undergraduates

The study examined the relationships among students’ perceptions of the learning environment, prior academic achievement, engagement, and learning outcomes (cumulative university GPA, generic skills development, and learning satisfaction) with a sample of 2,616 seniors from a full-time research-oriented university in Mainland China. The results supported a model which showed that students’ perceptions of the learning environment and prior academic achievement had direct effects on learning outcomes, and indirect effects via their engagement. The effects, however, varied depending on the type of the outcome in question: (1) Student engagement mediated the relationship between course experience and generic skills development, (2) cocurricular experience positively predicted learning satisfaction, (3) first semester GPA positively predicted cumulative university GPA, and (4) National College Entrance Examination scores did not correlate with any other factor. A major proportion of the variance in the three types of learning outcomes was accounted for by the model, showing its effectiveness in predicting university students’ learning. Implications for improving undergraduate education in China are provided.     

The “Mere Presence” Hypothesis: Investigating the Nonverbal Effects of Cell-Phone Presence on Conversation Satisfaction

Prior research has supported the mere presence hypothesis, which suggests that cell phones act as an environmental nuisance that negatively impact the quality of face-to-face interactions. This study conducted an experiment to determine whether cell-phone presence negatively influences conversation satisfaction. Specifically, network member dyads (N = 46) engaged in unstructured conversations where one partner’s cell phone was either absent or present. The results revealed that, whereas the mere presence of a cell phone did not influence conversation satisfaction, individuals’ recollection of whether or not a cell phone was present did significantly negatively impact their pre- to posttest reports of conversation satisfaction. Implications of these findings for research on the mere presence hypothesis as well as directions for future research are discussed.     

新疆高校大学生手机短信消费动机调查

手机短信已成为高校校园文化的一部分。文章运用问卷法和访谈法调查新疆高校大学生手机短信消费动机。调查表明:手机短信不仅是大学生满足心理需求的手段,而且是人际交往的有效工具;最后,对如何构建校园短信文化提出了建设性的意见。     

高校海归教师首聘期工作满意度演进:1979-2017年的实证研究

改革开放以来,海归人才已成为高校教师队伍中的重要组成部分。对不同年代归国教师的首聘期工作满意度及其变化趋势、影响因素进行分析,是对高校人才政策环境和海外引才效果的检验。课题组以全国48所研究型大学1979-2017年期间归国的541名教师为样本,开展问卷调查。研究发现,过去40年海归教师首聘期总体满意度水平不高。通过对四个时期多维度满意度的量化分析发现:薪酬待遇和文化适应等方面的满意度存在显著差异;随着时间的推移,工作自主性、压力和科研团队等方面的满意度呈现下降趋势;薪酬待遇满意度的平均水平最低,但近年来已略有提升。基于研究发现,提出增加海归教师工作自主性和职业认同感、提高基础薪资和建立稳定的薪酬增长机制等建议。     

人才培养模式转型期高职院校教师满意度的调查与分析

随着高职教育人才培养模式“颠覆式”的改革,高职院校教师满意度发生了变化。通过对全国不同地区100多所高职院校任课教师工作本身、福利报酬、社会地位、教师管理、人际关系和职业发展6个方面进行随机调查,结果表明,教师身心压力大、收入低成为突出问题。关注高职院校教师满意度,提高其工作积极性,可以为高职教育的发展提供借鉴。     

档案馆用户满意度定量分析——兼论"两个体系"的建设

文章采用定量分析方法,分析了某档案馆近5年来用户满意度情况,指出导致用户满意度偏低的主要原因是馆藏资源结构缺陷、开放鉴定工作滞后、检索工具落后和用户个人能力参差不齐。针对这些问题,本文提出了提升档案馆用户满意度的策略:基本思路是实现两个转变,建立两个体系。具体措施包括修订有关法规,调整进馆范围;加大档案开放力度,减少利用限制;整合档案信息资源,实行多种模式的一站式服务等。     

健美操锻炼与当代大学生的生活满意度的相关性分析

本文通过MSLSS量表和健美操运动等级量表对672名大学生进行调查,来了解和分析健美操锻炼对大学生的生活满意度的影响,以便今后更好地提高大学生的学习生活质量和心理健康水平。调查结果发现参加健美操锻炼的学生生活满意度高于非健美操锻炼者,健美操锻炼的运动量的大小对大学生的生活满意度也有高度的相关,中等运动量的健美操锻炼对大学生的生活满意有更多的正性评价。