试论网络实时参考咨询服务－兼述NSTL实时参考咨询系统的建设与服务

介绍国内外网上实时咨询服务的发展情况，探讨网上实时咨询系统的服务功能和实时咨询员的素质要求；概述NSTL 开展网上实时咨询服务的指导思想和服务效果，对租用现成系统(如美国国会图书馆与OCLC合作开发的QuestionPoint系统)与自行开发系统的优缺点进行比较。     

合作数字参考咨询系统实例研究——VRD合作体系分析

文章着重详细分析了美国的合作数字参考咨询项目VRD的情况，并对它的合作策略、框架内容、对象、服务模式进行了总结，以期为我国数字参考咨询服务的发展提供有益的借鉴。     

网站型实时解答知识库的制作和应用技巧

介绍了用FrontPage 制作实时解答知识库的理由；知识库的形式；网站型知识库的优点；制作方法；以及在实时解答服务实践中使用这种知识库的方法和技巧。     

国家科学数字图书馆网络联合参考咨询服务质量控制及评价方案研究*

介绍了国内外数字参考咨询服务质量评价体系的研究与应用概况。结合国家科学数字图书馆网络联合数字参考咨询服务的质量控制需要，在项目一期建设基础上选取部分指标建立了实际操作的评价体系，并制定了制度化的系统评价方案。     

公共图书馆虚拟参考咨询服务问题与对策

论文通过对我国公共图书馆的虚拟参考咨询服务现状的分析研究，揭示了目前存在的各种问题，并且提出了一些解决问题的建议和对策。     

数字参考咨询服务的现状和未来发展

论文介绍了国内外数字参考咨询服务的研究现状，分析了数字参考咨询服务的特征，并对数参考咨询服务的发展提出了建议。     

高校图书馆与院系资料室融合的具体对策

论文以湖南科技大学图书馆与院系资料室的融合工作为例，探讨了融合过程中遇到的具体问题及对策。     

Ecological Study of Graduation Rates and GPA in a Library Credit Course

The purpose of this ecological study was to examine the impact of a library credit course on graduation rates and GPA using pre-existing records. Over 20?years of aggregate institutional data were analyzed to evaluate the course's impact on first-time-full-time, white, and black students. Results were mixed: students who took the course were less likely to graduate than their peers who did not take the course but enjoyed slightly higher GPAs at graduation. It was discovered that students taking the course are not representative of the overall student body and struggle academically. Implications for revisions to the library credit course are discussed.     

Bringing the Law to the Library: The Importance of Librarian Mediation in Access to Justice Services

Library access to justice programs and services help people who need legal information and who cannot afford an attorney. Librarian mediation is a critical component in the provision of access to justice services. However, the value of library mediation, or assistance with using library resources, is often unrecognized, particularly where members of the public are trying to access electronic legal information sources, online legal forms, and other law technologies. This article will explore the role of librarians in providing access to justice services from the perspective of the work of Richard Susskind, which emphasizes technological approaches to providing legal services. While there is a place for technology in access to justice services, there is also a valuable role that librarians play in contributing to access to justice.