Exploring the role of personality,trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis

Voice shopping is becoming increasingly popular among consumers due to the ubiquitous presence of artificial intelligence (AI)-based voice assistants in our daily lives. This study explores how personality, trust, privacy concerns, and prior experiences affect customer experience performance perceptions and the combinations of these factors that lead to high customer experience performance. Goldberg’s Big Five Factors of personality, a contextualized theory of reasoned action (TRA-privacy), and recent literature on customer experience are used to develop and propose a conceptual research model. The model was tested using survey data from 224 US-based voice shoppers. The data were analyzed using partial least squares structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA). PLS-SEM revealed that trust and privacy concerns mediate the relationship between personality (agreeableness, emotional instability, and conscientiousness) and voice shoppers’ perceptions of customer experience performance. FsQCA reveals the combinations of these factors that lead to high perceptions of customer experience performance. This study contributes to voice shopping literature, which is a relatively understudied area of e-commerce research yet an increasingly popular shopping method.     

Funding the Way to Open Access

The Wellcome Trust supports open access publishing via the author pays model and through the deposition of peer reviewed papers into PubMed Central.The costs of disseminating research and the author pays model should be seen as part of research costs and is estimated to be approximately 1%-2% of the grant funding budget.A PubMed Central version of the article adds value to the arti- cle through additional functions especially provide links between the literature and the data.     

Internet voting in Estonia 2005–2019: Evidence from eleven elections

Internet voting is a highly contested topic in electoral studies. This article examines Internet voting in Estonia over 15 years and 11 nation-wide elections. It focuses on the following questions: How is Internet voting organized and used in Estonia? How have the Estonian Internet voting system and its usage evolved over time? What are the preconditions and consequences of large-scale deployment of Internet voting? The results suggest that the rapid uptake and burgeoning usage rates reflect the system's embeddedness in a highly developed digital state and society. Through continuous technological and legal innovation and development, Estonia has built an advanced Internet voting system that complies with normative standards for democratic elections and is widely trusted and used by the voters. Internet voting has not boosted turnout in a setting where voting was already easily accessible. Neither has it created digital divides: Internet voting in Estonia has diffused to the extent that socio-demographic characteristics no longer predict usage. This, combined with massive uptake, reduces incentives for political parties to politicize the novel voting mode.     

1921年"信交风潮"与近代上海证券市场

1921年“信交风潮“实质上是一次严重的金融危机,由滥设交易所和信托公司所致,危害巨大,影响深远.它给近代上海证券市场的发展以沉重的打击,产业证券市场首当其冲,风潮后,股票交易跌入低谷,公债交易取而代之,成为证券市场的“主角“.     

浅谈高校"四信"教育

当代大学生是社会主义建设事业的主力军和接班人,帮助他们树立正确的世界观,人生观,价值观,对促进社会主义建设事业有积极作用,本从教育的角度出发,提出了对受教育实施“四信”教育的必然性,并且详细分析了这种教育的特点,以及“四信”本身所具有的内在的辩证统一关系。     

Trust relationships in schools: supporting or subverting implementation of school-wide initiatives

This article explores trust relationships in schools that involve disparities in power. Trust is a key factor in developing a positive school culture and strong leadership in schools. Even with the flattening of hierarchies through more distributive models of leadership, disparities in power exist and they influence the trust relationships in schools. Through both French and Raven’s and Follett’s conceptualisations of power, five brief autobiographical stories about trust in schools are deconstructed. Lessons for leadership are gleaned from the power relationships in the autobiographical stories of trust shared by public school educators. In addition, general recommendations are offered that are relevant for all levels of school leadership including but not limited to the instructional coach, the curriculum supervisor, the building principal, and the classroom teacher.     

探索公有制实现形式的理论先驱——刘少奇试办托拉斯思想再审视

刘少奇以无产阶级革命的理论勇气，敏锐地把握到了公有制实现形式可以多样化，并以试办托拉斯为实践模式对此进行了初步的、有益的探索。它为当今国有企业改革提供了理论指南和经验借鉴，具有极其重要的现实意义。     

Adult Children's Forgiveness of Parents' Betrayals

The purpose of this study was to establish whether adult children's commitment, trust, and relational satisfaction are differentiated by their forgiveness stage (i.e., Stage 1, “Impact;” Stage 2, “Definition;” Stage 3, “Moving On”) in response to a parent's act of betrayal. Participants included 61 adult children who completed an online survey. Adult children's commitment, trust, and relational satisfaction were highest in the third stage of forgiveness. Future research should specifically analyze the messages exchanged between the parent and adult child to better understand the progression through the stages.     

传媒与政治信任之关系的研究现状及展望

国外对于传媒与政治信任的关系有不少重要的研究,其研究的焦点集中在传媒是否对公众的政治信任有负面影响上,不少学者持"媒体抑郁论"的观点。但这种观点不断被检验,研究者发现不同传媒变量对不同层次政治信任的影响各不相同。国内在传媒与政治信任方面的研究比较缺乏。该领域的研究可以考虑综合运用质化、量化的研究方法、关注新媒体与政治信任之关系,以及探讨中国传媒与政治信任的关系。