顾客参与和服务创新关系研究:基于服务过程中知识转移的视角

顾客是服务企业重要的创新思想来源,顾客与企业之间的互动过程会影响到服务创新绩效。在服务交互的情景下,基于知识转移的视角,提出了顾客参与的三个维度如何影响顾客知识转移,并进一步影响服务创新绩效的研究框架,揭示了顾客参与服务过程与服务创新绩效的关系。     

现代日语量词“本”的认知考察

现代日语量词"本"的原型用法是表示细长物体的量,其扩张用法是表示运动时有轨迹的物体的量,边缘用法则是表示没有具体形状、但是内容上连贯,或时间上先后发生的、属于一个完整事件——比如人类的语言活动"记事"、"连载"、"讲演"等较新事物的量。另外日语中量词的使用,因不同事物,以及同一事物不同状态而不同。     

边缘区域国家综合配套改革试验区建设的理论与实践探索

边缘区域国家综合改革试验区是贯彻落实科学发展观和构建和谐社会的试验田,是实现边缘区域社会福利最大化的有效路径。试验区应借鉴浦东新区等"国家综合配套改革试验区"的成功经验,从中国边缘区域的实际情况出发,加强对边缘区域国家综合配套改革试验区建设的理论与实践的探索,提出建设边缘区域国家综合配套改革试验区的具体对策和建议,供国家高层决策部门和中国边缘区域政府参考。     

公民环境知情权法律制度探析

环境权是公民环境知情权的权利来源,环境知情权是公民参与环境保护的前提条件。应该构建和完善我国公民环境知情权法律制度,以求在实践中把公民环境知情权落到实处,为公民参与环境保护创造条件,同时也为公民保护自己合法的环境权益奠定良好的基础。     

Academic identity,confidence and belonging: The role of contextualised admissions and foundation years in higher education

This article presents a cross-national exploration of responses to widening participation (WP), with a specific focus on the provision of foundation year (FY) programmes and the use of contextualised admissions (CA) in selective Irish and UK institutions. There remains a dearth of research on these routes, with little understanding of the characteristics of students who utilise them, of why students use these routes and little knowledge of their effect on students’ experiences in university and their overall sense of belonging. A year-long longitudinal comparative case study design examined three alternative entry routes in two selective higher education institutions (HEIs) in England and Ireland: a well-established FY; a newly formed FY; and a CA pathway. Data were collected through a mixed-method approach. Questionnaires and in-depth focus groups were employed at fixed points with participating students in each route. Results indicated that FY students had lower levels of familial educational history and parental occupation. FY students’ sense of belonging significantly increased over the year, with students reporting increased confidence and sense of belonging due to the relationships established during the FY. CA students’ sense of belonging remained the same, with students reporting feeling different and isolated. Results indicate that while students utilising FYs may be ‘more disadvantaged’ than CA students, their experiences helped establish a sense of belonging; illustrating the need for diverse WP routes catering to a wide range of needs. Results highlight the importance of providing opportunities to develop social and bridging social capital for all non-traditional students.     

Navigating the discursive tensions of the public university: the case of a South African student

As public universities seek to be locally responsive and compete internationally, tensions arise between expansion and equity, and between discourses of neoliberalism and social justice. This article focuses on how students navigate these tensions, and the implications for how they can act, interact and be. Norman Fairclough’s three-level view of the social and language, and his method of critical discourse analysis are used to analyse longitudinal interviews with an undergraduate science student. This student is, on account of his home and schooling, considered ‘historically marginalised’ at an historically-white, English-medium South African university. The results show how the student navigates multiple positionings that draw on notions of class, language, independence, progress, choice, care, and so on. It is argued that while universities should support students to navigate some of these tensions, there is a need to re-imagine structuring discourses related to the ‘normal’, ‘independent’ university student.     

Critical Thinking and Community Engagement through Artistic Actions

In a society that strives for sustainability it is important to observe and value different forms of knowledge. Creating art is not a meaningless exercise. Instead, one might say that works of art serve as a window that interprets the world. In the article it is argued that artistic actions can offer a combination of critical and creative thinking reflecting on the types of knowledge and experience that count as valuable for sustainable communities. The article reflects on the participatory installation Colours of Rovaniemi and how ABER was used in the creation process. The methodology focused on the transformative power of community engagement when creating artistic actions that engage with sustainability. The installation provoked critical thinking and encouraged the participants to take a stand on the issues discussed. Artworks of this kind are well suited to help us understand the issues we face regarding sustainability. The work raised questions of who we are, what we prioritise in our lives. It initiated discussion of the connection between man and nature, attitudes, values and national self‐identity, challenging the participants’ perspectives.     

新生代农民工政治参与意识淡薄的成因探析

新生代农民工有序的政治参与是其顺利融入城市的重要保障。然而,随着社会转型的加快,新生代农民工的政治参与水平有了很大提高,但受传统政治文化、政治体制、经济因素和自身素质的影响,其政治参与意识还处于比较淡薄的状态。要真正提高新生代农民工的政治参与意识,最根本的就是要加强农民工的公民文化教育、提高政治主体意识和培育公民意识。     

课堂阅读教学应体现学生的主体地位

阅读是个综合过程。阅读教学必须有学生的参与、思考、品味和体验。语文教师首先应营造一种宽松的氛围,进而借机启发、引导学生。这样学生就能主动感悟,大胆质疑．放飞思绪,勇于体验,成为阅读的真正主人。     

社会主义市场经济视阈下的中国政治文化现状及其解读

随着社会主义市场经济的不断完善,我国政治文化也在迎接着机遇和挑战,我国当前政治文化呈现复杂性、多样性特征。在市场经济对我国政治文化深刻影响的大背景下,要在推动生产力发展、促进公民意识培育、构建橄榄型社会的基础上,进一步推动社会主义民主政治文化建设。