Bringing in the users: The role for usability evaluation in eGovernment

During the last decade, various types of eGovernment evaluations have been proposed. These evaluations have primarily focused on international benchmarking using supply side metrics. Demand for eGovernment has been largely ignored. Recently, this oversight has been recognised, but research in this area is still in its infancy. This paper proposes the use of an already established usability literature from computer science. Advantages of applying usability methods to eGovernment include recognising barriers to use, identifying future development priorities and using already existing methods to assess and compare online offerings. Importantly, the inclusion of and focus on real users also fits with the wider government ideals of greater public participation and strengthening democracy.     

Factors affecting the adoption of social network sites: examining four adopter categories of Singapore's working adults

Adapted from Chang et al.'s (2006) models, this study examines factors that influence adoption and non-adoption of social network sites (SNS) in adopters (Continuers, Discontinuers) and non-adopters (Potentials, Resistors). Chi-square and t-test were used to analyze the survey data of Singapore's working adults and Internet users (N =222). The findings reveal innovation characteristics (relative advantage, compatibility, complexity) and perceived popularity differ significantly in three pairs of adopter categories. Results show Continuers and Potentials are concerned more about image than Discontinuers and Resistors, while technology cluster differs between adopter vs. non-adopter and Continuers vs. Discontinuers. Moreover, the study suggests younger people tend to adopt SNSs, females continue to use SNSs more, and potential SNS users are more innovative. Lastly, a regression model to forecast the adoption of SNSs is proposed in which age, compatibility, technology cluster, and perceived popularity are predictors.     

Competition and the decline in Western television program popularity in Indonesia during the 1990s

Despite the country's population base of 240 million, Indonesian television has not been widely explored in academic and professional venues. This paper examines the impact of competition on the popularity of foreign programs in the Indonesian market during the mid-1990s. Analyzing recently released ratings data from a television ratings service, this paper suggests that competition has given rise to the popularity of local programs, while foreign program popularity has declined steeply during the same three year period. The findings also suggest that cultural proximity is a factor of the popularity of programs. By 1997, Asian programs outnumbered Western programs on the top 100 highest rated program lists in Indonesia. We explore implications of study findings for filling this void in the literature.     

Gaming motivations,avatar-self identification and symptoms of online game addiction

This study conducted a survey of 217 adult game players in Hong Kong to explore the effects of gaming motivations and avatar-self identification on symptoms of online game addiction. Results show that avatar-self identification is positively associated with the problems and salience dimension as well as the uncontrollable game-play dimension of game addiction. The motivation to relax is positively related to perceived avatar-self identification and uncontrollable play; the motivation to socialize in online games is positively linked with the avatar-self identification and both symptoms of online game addiction. The motivation to escape is positively related to the symptom of problems and salience. The drive to achieve virtual accomplishment in online games is negatively associated with the problem caused by gameplay and the salience of online games.     

Public Library Services For Wheelchair-Bound Young People In Singapore

This is an exploratory study of public library services in Singapore for young people (defined as those people between thirteen to nineteen years of age) who are wheelchair bound. The research was carried out originally in 2000, but the study still informs policy makers in the Singapore system. Three main research questions are explored:

• What are the information needs of wheelchair-bound young people?

• What are their perceptions of libraries and library services?

• What are the problems they face in using library facilities and services?

The study involves eleven wheelchair-bound people between the ages of twelve and twenty who were selected by means of a purposive sample.

Findings indicate that most participants enjoyed reading books but did not read newspapers. The computer was used primarily as a recreational tool, and the convenience of the Internet appealed to them. There were, however, problems in using computer equipment in the libraries. School libraries were generally inaccessible. There were also problems in using public library services and facilities as well as being in public places. Their use of public libraries was infrequent. They were unaware of the full range of library facilities and services.

The study concluded that there was a need and demand for library services by wheelchair-bound young people. Their information needs and reading habits were no different from those of any young person. Current library promotions were inadequate in stimulating or sustaining their awareness and interest. Transportation was the main obstacle in getting to libraries. The problems faced in using libraries were mainly related to architectural and physical access to library facilities and services.     

Knowing Communities: A Review of Community Assessment Literature

Since the late 1800s library and information science (LIS) publications have discussed community assessment as a process for librarians to acknowledge the distinct needs and interests of their communities and respond by meeting those needs. The varied publications on the topic do not authorize any community assessment model or conceptual framework as the professional standard. This literature review examines community assessment publications, primarily in LIS. Instructional resources and publications provide a variety of suggestions for methods of conducting community assessments, while case studies illustrate the successes and challenges of various methods. Librarians must continue community engagement and advance cultural awareness in community assessment.     

METHODS OF EVALUATION OF PUBLIC LIBRARY SYSTEMS

No abstract available for this article.     

A Method for Evaluating Library Liaison Activities in Small Academic Libraries

ABSTRACT

This article presents a practical method for formative, self-reflective assessment of the liaison activities of individual librarians and to evaluate liaison activities in general. Many libraries evaluate their liaison programs, but few evaluate the effectiveness of individual librarians’ efforts within the program. Librarians of Rollins College redefined and re-branded their liaison program as “Your Librarian.” As part of this effort, the author surveyed the faculty and assessed the program and the effectiveness of individual librarians. The author outlines the liaison responsibilities, the survey instrument, and how the results are analyzed and used in a process of continuous reflective improvement for the program and librarians.     

Assessing the Library Needs and Preferences of Off-Campus Students

Abstract

In order to have a successful library program for distance education students, librarians must understand who their students are, as well as what their students want and need. Of course, the best way to get this information is to ask the students. The ACRL Guidelines for Distance Learning Library Services emphasize this point, encouraging librarians to regularly survey students involved in distance education and off-campus programs. This paper is based on two student surveys, one conducted by the Coordinator of Library Services for Distance Education at the University of Iowa and the other conducted by the Distance Librarian at University of the West Indies, Mona Campus. The paper focuses on the issues that librarians confront when they conduct a survey of distance education students. In addition, it covers details on writing and developing a survey instrument, including the need to ask the right questions in a proper manner and the need to arrange the questions and information in a user-friendly format. The results of the two surveys are presented, including a comparison of some data between the two programs.