Retention Matters: Academic Libraries Leading the Way

Academic libraries have always strived to be purposively involved in the university's mission attainment efforts. Today, the increase of retention levels is paramount, and, in many cases, it is at the center of higher education institution's strategic plans. For Andrews University, for example, the goal is to reach 80% in the next five years. In the United States, student retention efforts become even more critical due, in part, to declining enrollment numbers set off by soaring higher education costs. Academic librarians are aware of the library's role in the university's overall efforts to increase persistence rates and curtail attrition. Through a literature review, this article highlights how academic libraries are participating in this process. This study focuses on how academic libraries can be leaders in their Institutions by adopting a user-centered philosophy and services that will promote life-long learning, enhance students’ academic experience, and promote engagement, leading to retention.     

On the same page: Improving the connection between public services units in academic libraries

Communication quality between public service units in academic libraries can make the difference between mediocre and exceptional service. If units do not communicate well, patrons may receive inaccurate information and experience short-term frustration, leading to long-term damage to the library's reputation. Poor communication creates adverse effects on employees through decreased productivity, negative work culture, and low morale. This article explores the importance of quality communication through a review of the literature and a case study at one academic library. The authors share practical communication improvement strategies for libraries of every size and fiscal ability.     

心理服务助推全面脱贫和乡村振兴

打赢脱贫攻坚战和迈向乡村振兴的关键之一是缩小城乡居民综合素质的差距,而心理素质提升是综合素质提升的必要内容。文章从我国当前心理扶贫的客观需求出发,阐述了国内外有代表性的心理扶贫理论,结合中国科学院心理研究所近几年开展的心理扶贫社会实践,在此基础上提出心理服务助推全面脱贫和乡村振兴的建议:面向贫困人口开展科学素养和心理健康素养普及教育,面向基层公职人员开展心理学知识和技能培训,加强基层民生政策的心理影响评估,加强问题驱动应用导向的心理扶贫研究。     

个性化网络信息服务技术发展的新走向

随着信息技术的发展和信息需求的变化,个性化网络信息服务成为当今图书馆等信息服务业向纵深发展的方向和重要内容。在个性化网络信息服务中涌现出了很多新技术或改进技术。本文重点阐述了个性化网络信息服务所需的定制技术、推送技术、Web挖掘技术、检索技术及其发展趋势等。     

全球服务贸易基本图景与中国服务贸易高质量发展

数字化成为当代全球服务贸易发展最基本的特征,数字技术大大提高了服务可贸易性,推动服务贸易发生重大变革。当前全球服务贸易高质量发展面临诸多困境,主要包括全球服务贸易成本依然高昂,服务贸易多边谈判进展缓慢,各国监管差异巨大形成严重壁垒,全球数字治理"赤字"不利于服务贸易数字化进程等。现阶段中国服务贸易高质量发展面临诸多制约因素,主要有服务贸易地位仍有待提升,服务业开放滞后弊端凸显,服务贸易管理体制落后,服务贸易管理协调难度大,扶持政策力度仍显不足,劳动力成本上升且人才供给结构失衡等。为此,提出我国服务贸易高质量发展具体对策为:进一步增强、凝聚及扩大服务贸易发展共识,对标高水平区域贸易协定开放标准大力推动服务业有序扩大开放,以法治化为准则打造透明、可预期、一致性服务贸易规制环境,有效发挥服务贸易创新发展试点及服务业扩大开放综合试点互促作用,不断提升服务贸易数字化水平。     

我校图书馆信息服务社会化的问题与对策

高校图书馆面向社会开展信息服务是发展的趋势。但目前的服务社会化存在一些问题,就此进行分析,提出构筑现代化运行机制、引入市场营销理念等,来提高图书馆的信息服务水平。     

移动终端在图书馆读者服务中的应用

本文介绍了PDA、手机、平板电脑及便携式电脑等移动终端在图书馆读者服务中的应用,提出现有技术条件下我国图书馆利用手机开展短信服务的模式,分析了移动终端的发展前景。     

Web服务集成企业信息系统

本文介绍Web服务技术的一般特点,阐述Web服务在开发分布式应用系统的天生优势,最后给出基于Web服务技术进行企业应用集成的一种方案。     

美国五所大学图书馆残疾读者服务介绍与思考

通过网络调查了美国五所大学图书馆残疾读者服务的内容,总结其特点,并据此提出了几点建议,作为提高我国大学图书馆残疾读者服务水平的参考。