Reimaging Public Libraries as Learning Communities: What Library Stories Can Tell Us

This article describes a study conducted in York County, Pennsylvania, on its countywide library system framed within the context of the statewide “Reimaging Libraries” Get Storied initiative, developed and marketed by organizational story consultant, Michael Margolis. Understood as an essential aspect of culture re-imaging and change, narratives were collected from library personnel by undergraduate students at Pennsylvania State University-York as part of a service-learning initiative (directed by the first author). Working closely with the library district consultant (second author), we assess the success of the initiative and make some recommendations for culture reimaging through the practice of storytelling.     

Public Library Services for Veterans: Selected Brief Case Studies

Public libraries across the country design and deliver programs for military veterans and their families, often collaborating with other organizations and agencies. The examples were assembled from both general and specialized interviews with librarians, and literature and Internet searches, with summaries of programs assembled and written by multiple researchers. The specific limitations on the listing in this article are clearly outlined in the first section. Overall, however, the article provides a good introductory overview of what’s going on in veteran’s programs and services in America’s public libraries in over seventy libraries in forty states. We hope this list of what public libraries have organized or are doing will supply other public librarians with ideas on how to provide new services or enhance their existing ones.     

A Safe,Helpful, and Ubiquitous Place That Requires Further Study

In this article, Bradley Wade Bishop sets forth the unspoken premise that public libraries that offer desired services to their constituents are going to succeed. This article has many specific examples of emergency and continuing services that small public libraries provide. It also suggests the need for extensive research on successful libraries which illustrate all sorts of rules about how to meet the future successfully.     

信息咨询服务的创新发展与用户需求特点分析

文章对当代图书馆信息咨询服务工作随着网络时代的到来呈现出的创新变化和用户需求的特点进行了分析 ,提出当代图书馆信息咨询服务的发展方向和策略     

台湾地区数字出版产业内容与服务创新研究

经过技术驱动、渠道与平台驱动的发展阶段,基于优质内容资源的创新服务在数字出版产业中的重要性日益凸显。信息技术、网络技术、数字技术为代表的技术革命背景下,台湾数字出版内容从“生产—分发—消费—反馈”等环节全面发生转变：交互式的内容呈现形态、内容产品的多介质延伸、基于社会化媒体的内容生成与传播机制,以及优质内容资源的服务盈利模式。     

淄博市科技服务业发展的宏观环境因素分析

随着科技服务业在推动我国经济转型发展过程中扮演的角色越来越重要,越来越多的专家、学者开始关注 如何更好地将科技服务与区域产业特色有效结合,从而促进地方经济快速高效发展,但是多集中于北京、上海等大城 市研究,对三线、四线中小城市研究不足。本文结合宏观环境分析法（PEST）的方法理论,从政治、经济、社会、技术 四个纬度对淄博市科技服务业面临的宏观发展现状及环境进行简要剖析,找出存在的问题,并结合淄博市实际情况提 出了相应的行业发展对策建议。     

Helping patrons find locally held electronic resources: An interlibrary loan perspective

The University of North Texas Libraries provide extensive online access to academic journals through major vendor databases. As illustrated by interlibrary loan borrowing requests for items held in our databases, patrons often have difficulty navigating the available resources. In this study, the Interlibrary Loan staff used data gathered from the ILLiad interlibrary loan management system to investigate why patrons request locally available materials. This study resulted in recommendations for the Libraries' linking strategies in EBSCOhost databases. Several user education needs were identified and communicated to the Libraries' Subject Liaisons.     

X marks the spot: Creating and managing a single service point to improve customer service and maximize resources

ABSTRACT

This article will describe how merging service points in an academic library is an opportunity to improve customer service and utilize staffing resources more efficiently. Combining service points provides libraries with the ability to create a more positive library experience for patrons by minimizing the ping-pong effect for assistance. The Access Services Department at the University of North Texas Libraries was charged with management of the circulation and reference services offered at the service desk. Streamlined planning and modernized management of the desk and its impact on customer service in a changing library environment will be discussed.     

论人的劳动和劳动价值论

人的劳动具有重大作用及发展,劳动价值论包含着丰富的内容。马克思把商品的概念由物质产品扩大为劳动力、运输业和服务,并提出运输业和劳务部门的劳动也创造价值的理论,这是马克思劳动价值论的深化和发展。人的劳动和劳动价值论之间存在密切关系。     

一对一旅游营销刍议

一对一营销是21世纪发展起来的一种新的营销模式。随着知识经济时代的来临和信息技术的飞速发展，为旅游企业开展一对一营销创造了极为有利的条件。一对一旅游营销包括识别、区分、互动和订制等四个关键的步骤。旅游企业实施一对一营销，能为顾客提供多样化和个性化的服务，提高顾客的满意度，培养忠诚的顾客。