Revisiting Zhang’s scale of transactional distance: refinement and validation using structural equation modeling

Transactional distance has been defined as barriers to students’ engagement with learning in the online environment. This research updates Zhang’s (2003) scale of transactional distance, which quantified the extent of the barriers, in light of the massive changes in today’s web-based learning environment. The resulting revised scale of transactional distance (RSTD) is a parsimonious version with 12 elements (compared to 31 original) that measure the transactional distance between student and teacher, student and student, and student and content. The RSTD has excellent factorial validity and reliability, yields better fit statistics, and is easier and less time-consuming to apply. The transactional distance values are unique predictors of student satisfaction, which is correlated to learning and persistence (a major concern with massive open online courses). This information can form the basis for a systematic approach to improving the design of today’s contemporary open, flexible, distance education courses and thus serve as a valuable tool for researchers and educators alike.     

Effectiveness of a satellite educational television program for Ethiopian secondary education

This study examined the actual practice and effectiveness of a satellite educational TV program in Ethiopian secondary schools. Participants in the survey were 228 students and 63 teachers from secondary schools. The results of the data analysis indicate that Ethiopian students and teachers scored highly in the evaluation areas. Levels of students’ general satisfaction with the satellite educational TV program were not equal for the variables of location and gender. It was also found that for students, learning demand, learning content, and class management were factors affecting their satisfaction with the satellite educational TV programs. For teachers, learning content and class management were the factors. The statistical mean difference in the satisfaction with the satellite educational TV program was between students and teachers. These findings suggest that the satellite educational TV program has the possibility of improving the quality of education in Ethiopian secondary schools.     

区域劳动者技能错配水平及影响效应研究

在产业结构优化升级和技术革新的挑战下,劳动者的技能和工作是否匹配具有重要的经济意义.通过2,476份北京市信息技术和养老护理等行业员工的调查问卷分析发现,超过三成的北京市劳动者技能不能满足当下工作所需;有12％的劳动者存在技能的落伍问题.利用序次和多分类逻辑斯特模型回归发现,相比于技能匹配的个体,技能不足对劳动者的工资收入、工作满意度和职业流动(跳槽)均产生了显著的负向影响;过度技能对劳动者的工作满意度和职业流动(跳槽)呈现明显的负向影响,且该影响效应高于技能不足的影响.对此,从关注劳动者技能"折旧"问题、倡导树立终身学习的观念等方面提出建议.     

School counselor educators: A grounded theory of career interest and satisfaction

Annually, there are school counseling specific counselor educator positions that remain unfilled. There is a need for more counselor educators with school counseling backgrounds. This grounded theory provides a model of the process by which school counselor educators decide to enter academia and what keeps them in their positions, based on focus groups with 32 participants. Results showed the reasons for leaving school counseling, what factors promote entry into school counselor education, and what keeps school counselor educators in that role. Implications for counselor education are provided.     

Counselor educator workload and burnout in the era of COVID-19

The COVID-19 pandemic brought disruption to teaching and other aspects of workload in higher education. The current study sampled 126 counselor educators about workload, compassion satisfaction, burnout, and job satisfaction. Results indicated that faculty workload and administrative responsibilities increased for counselor educators during the pandemic without adequate compensation or support.     

基于马尔可夫模型的风险型客户预测与管理

客户是企业的重要资产之一,是企业实现利润的源泉。客户关系的发展形成一个完整的生命周期,处于生命周期形成阶段的客户往往要消耗较多的资源却甚少为企业创造价值,企业的投入具有风险性。本文对风险型客户发展过程中的特点进行分析,同时提出基于马尔科夫模型的风险型客户预测方法,掌握风险型客户在市场竞争过程中的市场占有率信息,从而为企业的战略决策提供支持。     

学术博客持续使用意愿的影响因素研究

以Bhattacherjee的ECT-IS模型为基础,整合体验价值这一关键概念,通过在线问卷调查从科学网博客社区搜集数据,利用基于PLS的结构方程模型,研究了学术博客持续使用意愿的影响因素。结果表明,ECTIS模型同样适用于学术博客情境。而体验价值对用户满意感产生不同程度的正向影响:使用者投资回报的影响最显著,其次是愉悦感和优质的服务,美感则不产生影响。     

挑战性-阻碍性压力对工作满意度、情绪衰竭的差异性影响——上下属关系的调节作用

采用问卷调查法,以254名企业员工为对象,探讨了挑战性-阻碍性压力对员工情绪衰竭与工作满意度的差异性影响,以及上下属关系的调节作用。结果表明:挑战性压力与阻碍性压力对员工工作满意度分别具有显著的正向与负向影响;阻碍性压力对员工情绪衰竭具有显著正向影响,而挑战性压力的正向影响作用则不显著;上下属关系对挑战性压力与工作满意度、阻碍性压力与情绪衰竭之间关系均具有显著的调节作用,具体表现为强化了挑战性压力的积极作用,缓解了阻碍性压力的消极作用。     

基于Kano模型的科技查新顾客满意度影响因素分析

根据科技查新的顾客满意度调查,提出一种基于Kano模型的顾客满意度测评方法。运用该模型对科技查新顾客满意度的影响因素进行实证研究,将影响科技查新顾客满意度的指标进行Kano分类,并根据测评结果提出相应的改进措施,为更好地理解和满足顾客需求、提高科技查新服务质量提供参考。     

学生满意度研究：现状、演进路径及前沿——基于Web of Science数据库

了解学生满意度领域的研究现状、演进路径和研究前沿,有助于国内学者把握国际同行们的研究动态和热点问题。利用HistCite和CiteSpace软件分析,认为以学生满意度为主题的研究大致可分为3个阶段,且已出现了一批著名的研究学者和一系列经典文献,美国在这一领域中处于绝对领先地位,中国台湾地区为后起新秀。在学生满意度领域中,大致形成了4条演进路径,出现了顾客满意度、质量等研究热点,对在线学习满意度的研究或许成为未来的研究趋势和前沿。