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931.
Uta Hussong-Christian Kerri Goergen-Doll 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(5):319-335
Oregon State University Libraries piloted a one-year interlibrary loan purchase on demand service beginning in February 2009. An online survey was used to measure patron satisfaction and determine future borrowing and recommendation behavior. These results, along with patron comments, were used to explore future success of the service and ways to enhance the permanent service. Results provide context for the success of purchase-on-demand programs and support the development of innovative tools that increase the efficiency of purchase-on-demand workflow. Oregon State University Libraries permanently adopted the successful service and is working to incorporate patron input on purchase decisions. 相似文献
932.
Linda Frederiksen Joel Cummings Lara Cummings Diane Carroll 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(3):117-131
Increasingly, libraries of all types and sizes are adding electronic book (ebook) titles to their collections. A survey was used to explore the implications of ebook licensing and interlibrary loan use. Among academic libraries in the United States, a widespread preference for handling print books was found along with a need for more information about ebook interlibrary loan rights at one's own institution and a means to identify format type available from potential lending libraries. 相似文献
933.
Andrew Evan Leykam 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):97-121
In Fall 2008, the interlibrary loan office at the College of Staten Island began to use ILLiad and SFX OpenURL to fulfill borrowing requests. Four years later a review showed that patrons used SFX to submit borrowing requests less than half the time. The majority of patrons’ borrowing request submissions were still being entered manually. We decided to review patron submission methods and see what impact this was having on transactions. We also explored possible patterns in order to encourage SFX usage and improve patron services. Reasons for this behavior are suggested and future solutions are explored. 相似文献
934.
Kristina Rose Allen Jones 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4-5):77-107
The current technology models for library request services present significant challenges for the user’s experience from discovery to delivery. Applying user-centered design and e-commerce modalities may allow libraries to create more engaging and useful request services for all users. The authors suggest six design principles to improve user’s experience with library request systems and offer practical applications of these principles based upon two case studies at The New School Libraries and New York University Libraries. Both cases utilize APIs currently available, suggesting that libraries may leverage current models to create a better experience for their users. 相似文献
935.
936.
Toccara D. Porter 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(4-5):139-144
Interlibrary loan is a service that involves the borrowing and lending of items between libraries. What also underscores this service is the human communication exchanges had with patrons and ILL staff via emails, phone calls, notes, etc. to ensure that items are correctly processed in a timely manner. This article is written from the perspective of a first-year ILL librarian highlighting the position from the one thing that is known but may get overlooked in the grand scheme of daily transactions: the human element. 相似文献
937.
David C. Murray Bethany B. Sewell 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1-2):47-59
Prior to this study, the Access Services Librarian systematically improved interlibrary loan (ILL) and related services offered by the R. Barbara Gitenstein Library of The College of New Jersey (TCNJ). She and her staff reviewed and revised workflows even as the Humanities Librarian focused on instructional efforts to further drive ILL use. Patrons’ confidence in ILL expanded. Requests for non-returnables, primarily journal articles and book chapters delivered electronically and within twenty-four hours, increased significantly. Returnables now arrive on average within six business days, more than double the speed previously achieved. Despite vastly improved turnaround times for all material types and efforts to boost users’ awareness of those improvements, faculty members affiliated with the History Department whose students rely on printed monographs told us that they remained reluctant to initiate ILL requests. Moving beyond anecdote, the Humanities and Access Services Librarians surveyed TCNJ historians and their capstone students on attitudes toward and use of ILL. Survey results are cross-referenced with ILL use statistics to aggregate reality versus perception among study participants. Changes in target patrons’ use of, confidence in, and feelings about TCNJ ILL over time are described. 相似文献
938.
《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):205-218
Abstract The purpose of this article is to outline the “best common practices” at Regent University Library, and share survey data illustrating their effectiveness. Also discussed is how transitioning from an entirely graduate university to a university serving both graduates and undergraduates has influenced library services. The new constituency will increase interlibrary loan transactions and test the library's practices. Providing quality interlibrary loan service to a growing academic population requires innovative ideas and practices while keeping the workflow streamlined. New programs implemented over the past several years include books on demand and providing more electronic books and journals. A growing distance education student population has led to paying for library cards for academic libraries located near students' homes and permitting them to return materials to satellite campuses. 相似文献
939.
《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):219-227
Abstract This article documents the development of library services to distance education students in conjunction with the growth of online distance education courses at the University of Scranton. Personal computers and the development of the Internet have had a significant impact on the delivery of library services to patrons and have given academic libraries the ability to provide distance education students with library services and resources equivalent to those provided for campus students. 相似文献
940.
ABSTRACT Budget constraints in academic libraries have led them to seek alternative means of providing patrons with articles without subscribing to every journal requested. In order to determine how academic libraries were doing this for business articles, a study was conducted of selected academic libraries at universities offering MBA degrees. The results of the study indicate that academic libraries use a combination of ways to obtain business articles that are not held in their collections. In addition to traditional interlibrary loan, libraries are providing access to full text databases, subscribing to electronic journals and using commercial document delivery services. This article examines the influence that technology and, especially the Internet, has had on the ability to offer patrons quicker, and often better, access than ever before. In spite of tight budgets, academic libraries are finding innovative ways to fund these services in order to provide timely service to their business faculty and students. 相似文献