基于案例分析的美国顶级高校智库图书馆服务研究

文章采用案例分析方法,从智库图书馆员与空间服务、资源检索与借阅服务、参考咨询与学术指导服务、特色馆藏与其他特色服务等方面对4家美国顶级高校智库图书馆进行调查,总结出开展智库图书馆服务的若干启示,包括设置专职智库图书馆员、拓展智库图书馆空间用途、合理规划学术指导服务、充分发挥特藏优势、创新智库图书馆构建方式等。     

On the same page: Improving the connection between public services units in academic libraries

Communication quality between public service units in academic libraries can make the difference between mediocre and exceptional service. If units do not communicate well, patrons may receive inaccurate information and experience short-term frustration, leading to long-term damage to the library's reputation. Poor communication creates adverse effects on employees through decreased productivity, negative work culture, and low morale. This article explores the importance of quality communication through a review of the literature and a case study at one academic library. The authors share practical communication improvement strategies for libraries of every size and fiscal ability.     

Forward view: advancing health library and knowledge services in England

This article is the fourth in a series on New Directions. The National Health Service is under pressure, challenged to meet the needs of an ageing population, whilst striving to improve standards and ensure decision making is underpinned by evidence. Health Education England is steering a new course for NHS library and knowledge services in England to ensure access to knowledge and evidence for all decision makers. Knowledge for Healthcare calls for service transformation, role redesign, greater coordination and collaboration. To meet user expectations, health libraries must achieve sustainable, affordable access to digital content. Traditional tasks will progressively become mechanised. Alongside supporting learners, NHS librarians and knowledge specialists will take a greater role as knowledge brokers, delivering business critical services. They will support the NHS workforce to signpost patients and the public to high‐quality information. There is a need for greater efficiency and effectiveness through greater co‐operation and service mergers. Evaluation of service quality will focus more on outcomes, less on counting. These changes require an agile workforce, fit for the future. There is a bright future in which librarians’ expertise is used to mobilise evidence, manage and share knowledge, support patients, carers and families, optimise technology and social media and provide a keystone for improved patient care and safety.     

科技基础条件平台的组织管理机构探讨

国家科技基础条件平台已逐渐由以资源整合建设为主的“边建设、边服务”阶段,转向以运行服务为主的 “边服务、边建设”阶段。如何全面理解运行服务阶段的平台组织管理,建成什么样的组织管理机构才能更好地促进平 台资源的共享和利用,是当前急需思考和解决的问题。在全面剖析高效运行的组织管理机构在平台运行服务中重要意 义的基础上,结合调研和实践对与运行服务相适应的科技基础条件平台组织管理机构组成与职责进行分析,并以地球 系统科学数据共享平台为例,分析组织管理机构在平台运行服务整体链条中的角色和作用。     

图书馆服务理论探讨

图书馆服务需要新理论的指导与应用。该文讨论了几个重要的理论问题,包括服务新五律论、读者第一论、服务本质论、公益服务论、平等服务论、知识服务论、服务营销论,提出了一些观点和建议。     

国外数据库产品的个性化服务

当前，一些国外数据库产品纷纷推出“个性化服务”，即除了检索、下载等基本功能外，还以个人用户为中心，提供信息通告、个人存储、界面定制等服务。本文对国外数据库的个性化服务做了详细介绍和比较，分析了其产生的意义，并对图书馆如何在信息服务中利用数据库个性化服务进行了有益的探讨。     

网络环境下信息服务的特点及图书馆发展探索

网络环境下信息服务呈现出社会化、个人化、精品化、集成化、立体化、高优化等特点。图书馆应从服务思想、服务设施、服务资源、服务模式、服务内容和信息服务角色等方面制定发展策略。参考文献 4。     

扩展的VSM图书馆读者兴趣建模技术研究

认为读者兴趣建模是实现图书馆主动信息服务技术的关键,传统的VSM向量模型不能很好地从读者的图书访问行为记录中提取更多的信息用于建立用户兴趣模型。提出一种新的读者兴趣建模技术,对传统VSM模型加以扩展,从读者的静态特征信息和不同的访问行为信息中构建两层结构的兴趣模型,可以更精确地发现和描述读者的阅读偏好,提高主动信息推送的准确性。
     

关于在共享工程中合作开展网上参考咨询服务的思考

从分析共享工程中合作开展网上参考咨询服务的意义入手，探讨了目前开展这一项目面临的挑战，并提出了未来的发展方向。     

Web服务集成企业信息系统

本文介绍Web服务技术的一般特点,阐述Web服务在开发分布式应用系统的天生优势,最后给出基于Web服务技术进行企业应用集成的一种方案。