论知识仓库的架构

在知识管理时代 ,知识仓库具有隐性知识共享和转化功能、知识存储和检索功能、知识分析功能、新知识产生和反馈功能 ,以及用户行为分析跟踪功能。知识仓库的架构分为 6个主要构件 :共享和获取隐性知识模块 ;获取显性知识模块 ;知识的抽取、转换和储存模块 ;知识分析模块 ;用户 (系统管理员 )界面模块 ;3个反馈环。目前 ,已经开发出一些知识仓库软件系统。图1。参考文献 8     

Communication Practices of Professional Service Providers: Predicting Customer Satisfaction and Loyalty

This study examined customers' perceptions of personalized service communication performance in relation to their expectations as predictors of their satisfaction and loyalty intentions in four professional service contexts. Survey data were obtained from 253 customers regarding their expectations and experiences with physicians, dentists, auto mechanics, or hairdressers. Multisample covariance structure analysis procedures were performed to assess the level of support for alternative theoretical models across all four professional contexts. Results provided support for one model, specifying that customers' perceptions of communication performance accounted for significant variation in customer satisfaction, which, in turn, predicted customers' loyal behavioral intentions. Customers' expectations did not play an influential role in predicting customer satisfaction and loyalty, as proposed in an alternative model     

Lotus Notes与关系型数据库的集成

随着信息化程度的不断提高,企业内部的信息系统越来越多,信息系统间需要进行数据的互操作。文章先对两种数据库进行了比较,然后介绍了Lotus Notes与关系型数据库数据交换的几种工具,并用LotusScript实现了Lotus Notes对Oracle数据库的数据读取、写入。     

工作嵌入与离职倾向的关系研究——以工作满意度为中介变量

本文运用问卷调查法收集数据,运用相关分析探讨工作嵌入、工作满意度以及离职倾向三者之间的关系。结果发现,工作嵌入对工作满意度具有显著的正向影响,工作嵌入、工作满意度对离职倾向具有显著的负向影响,且工作满意度在工作嵌入与离职倾向的关系中发挥中介作用。     

多校区环境下馆藏布局满意度的实证分析——以中山大学图书馆为例

选取中山大学部分师生作为馆藏布局满意度的问卷调研对象,分析认为在多校区、多学科环境下,馆藏合理布局存在一定的难度,今后要以学科为导向,而且馆藏数量的多寡并不是布局满意度的决定因素。     

Stages and Transitions of Relational Identity Formation in Intercultural Friendship: Implications for Identity Management Theory

Abstract

In light of identity management theory (IMT), this research seeks to uncover the stages and transitions that explain the process of relational identity formation within intercultural friendships. Three stages (i.e., initial encounter, interaction, and involvement) and two transition phases emerged within the intercultural friendships of this research. This study concludes that while IMT contributes to our understanding of the process of intercultural relationship formation, it overlooks how intercultural relationships transition from one stage to another and the influences of networks and a third cultural context.     

Assessing volunteer satisfaction at the London Olympic Games and its impact on future volunteer behaviour

Abstract

In recent years, volunteering has received strong research attention from both scholars and practitioners. For the most part, involvement in volunteer activities has been identified as an important determinant of future volunteering. Through revalidating an existing instrument, the purpose of this study was to assess the dimensions of volunteer satisfaction at the 2012 London Olympic Games and its impact on future volunteer behaviour. The findings of this study shed light on the identification of volunteer satisfaction factors in the mega sporting event setting, particularly for a unique type of volunteer (i.e. media worker) assigned to a special set of tasks. Unlike Galindo-Kuhn and Guzley’s results that revealed participation efficacy and group integration to be strong predictors of volunteer satisfaction, organizational support was the primary predictor for media centre volunteers’ re-participation intention towards future volunteering programmes.     

Engaging mothers with substance use issues and their children in early intervention: Understanding use of service and outcomes

Mothers who use substances need integrated, multi-sectoral intervention services to support substance use discontinuation. We explored mothers’ service use at Breaking the Cycle, an early intervention and prevention program for pregnant and parenting women and their young children in Toronto, Canada. We conducted retrospective analyses of families’ service records and client charts (N = 160). Aims were to 1) describe women’s use of service, 2) examine how early engagement of pregnant women related to postnatal service use, and 3) examine the circumstances in which women ended their service relationship with Breaking the Cycle. Specifically, we examined circumstances at service ending relating to women’s service goals; custody status with children; and global substance-use, parent-child relationship, and child development outcomes. We found that these vulnerable women were actively engaged in many services and for a long duration, early engagement was associated with greater service use, and greater service use was associated with more positive circumstances upon ending service. Results provide support for a relational approach to service that promotes not only the relationship between mother and child, and mother and service provider, but also highlights relationships among staff, between staff and management, and between community partners as integral to effective service delivery. Integrating positive relationships at all levels is critical to support vulnerable families with complex needs.     

The Perceived Threat and Resolvability of Serial Arguments as Correlates of Relational Uncertainty in Romantic Relationships

This study explored the degree to which the perceived threat and resolvability of a serial argument are associated with relational uncertainty in a romantic relationship (i.e., self, partner, and relationship uncertainty). Participants included 147 individuals who were currently in a romantic relationship. Results revealed positive associations between argument frequency and relationship uncertainty, the perceived threat of the argument to the relationship and all three forms of relational uncertainty, and inverse associations between the perceived resolvability of the issue and all three forms of relational uncertainty. Interaction effects emerged for perceived threat by perceived resolvability for self and partner uncertainty, such that the resolvability of the issue diminished the strength of the positive association between the perceived threat of the argument and self and partner uncertainty.     

The Impact of Viewer Perceptions of Media Personae and Viewer Characteristics on the Strength,Enjoyment, and Satisfaction of Parasocial Relationships

Using a cross-sectional survey design (N = 338), we measured the impact of viewer perceptions of media personae and viewer characteristics on the strength, enjoyment, and satisfaction of parasocial relationships. Strength, enjoyment, and satisfaction of parasocial relationships were strongest with characters that viewers like that are perceived to be similar to the viewer or someone they know in real life. However, the strength and enjoyment of parasocial relationships decreased when the persona was perceived to be similar to either the viewer or someone they know in real life and the viewer was high on attachment anxiety, attachment avoidance, or loneliness. Limitations and implications are discussed.