Social media opinion summarization using emotion cognition and convolutional neural networks

Quickly and accurately summarizing representative opinions is a key step for assessing microblog sentiments. The Ortony-Clore-Collins (OCC) model of emotion can offer a rule-based emotion export mechanism. In this paper, we propose an OCC model and a Convolutional Neural Network (CNN) based opinion summarization method for Chinese microblogging systems. We test the proposed method using real world microblog data. We then compare the accuracy of manual sentiment annotation to the accuracy using our OCC-based sentiment classification rule library. Experimental results from analyzing three real-world microblog datasets demonstrate the efficacy of our proposed method. Our study highlights the potential of combining emotion cognition with deep learning in sentiment analysis of social media data.     

Social media and entrepreneurship research: A literature review

The rise of social media has led to changes in how entrepreneurs carry out their day-to-day activities. Studies on social media and entrepreneurship are relatively new and fragmented in their focus, however there is increasing interest from academia and practitioners for further research and investigation within this area. This study systematically reviews research carried out in the domain of social media and entrepreneurship. A total of 160 papers, published between 2002 and 2018 were synthesised to identify critical theories and research methods used in the domain. Based on the extent review, an integrative framework was developed to identify relationships amongst elucidated constructs. While most papers investigated the factors that drive social media adoption and use by entrepreneurs, it was found that the use of social media by entrepreneurs had transcended marketing and it is now used in business networking, information search and crowdfunding for their business. This has led to significant impact with improved firm performance and innovation enhancement being the essential outcomes. The literature review and framework further understanding of social media and entrepreneurship research, providing a useful basis for future studies and informs practice in this area.     

The role of social media in the engagement and information processes of social CRM

This study furthers investigation into exactly how Social CRM (S-CRM) is different from traditional CRM, and models the interrelationships between its capabilities. It is underpinned in dynamic capabilities theory, to explain how social media, as a resource all organizations use, can lead to differing performance outcomes. It is underpinned in seminal research into traditional CRM, but which does not cater for the disruptive nature of social media. We outline how S-CRM is a second-order dynamic capability consistng of a set of first-order integrative dynamic capabiliies that, when properly interrelated, lead to performance outcomes. We particularly model the role of S-CRM front- and back-office technology capabilities, customer engagement initiatives, and social information processes in driving customer relationship performance. Findings show that S-CRM is different from traditional CRM in a range of ways in the front- and back-offices, and provide a framework for researcher and managers in information systems and marketing to operate at strategic and tactical levels within S-CRM, while being congisant of both.     

Inside out and outside in: How the COVID-19 pandemic affects self-disclosure on social media

As social distancing and lockdown orders grew more pervasive, individuals increasingly turned to social media for support, entertainment, and connection to others. We posit that global health emergencies - specifically, the COVID-19 pandemic - change how and what individuals self-disclose on social media. We argue that IS research needs to consider how privacy (self-focused) and social (other-focused) calculus have moved some issues outside in (caused by a shift in what is considered socially appropriate) and others inside out (caused by a shift in what information should be shared for the public good). We identify a series of directions for future research that hold potential for furthering our understanding of online self-disclosure and its factors during health emergencies.     

The serendipitous impact of COVID-19 pandemic: A rare opportunity for research and practice

In this opinion paper, I argue that the Covid-19 pandemic, as tragic and disastrous as it undoubtedly is, has also given us a rare opportunity to deeply examine the research and practice of information management in particular and information systems in general. To cope with the pandemic, we have retreated to the digital world and drastically changed the way we work. Yet these very practices can well shape the way we work in the post-pandemic world. Moreover, the pandemic is also a sharp lens through which we can study deep-rooted theoretical issues that otherwise would not have surfaced, or at least remained in the background. My call to the research community is to seize this rare opportunity.     

Social commerce adoption using TOE framework: An empirical investigation of Saudi Arabian SMEs

Social commerce is becoming an important hub for product sourcing, which helps companies to connect with customers and to gain competitive advantages. However, very little empirical research that focuses on small-and medium-sized enterprises (SMEs) has been conducted to date. This study examines factors that affect social commerce adoption by SMEs. Using the Technology-Organisation-Environment (TOE) as the theoretical framework, the researchers tested the model and related hypotheses, employing structural equation modelling. The results from a survey of 181 SMEs in Saudi Arabia indicate that trading partner pressure in the environmental context, followed by top management support in the organisational context, and perceived usefulness in the technological context, have the most significant influence on behavioural intention to use social commerce. The research contributions and conclusion as well as limitations and future research directions are presented.     

SDGs影响下的全球大学社会责任实践

为响应联合国可持续发展目标(SDGs),一股“大学社会责任”正在全球蔓延开。日本“地方知识基地推动计划”、欧盟大学社会责任计划(EU-USR)、“伊拉斯莫斯计划”、英国“教学卓越架构”等都在鼓励大学落实社会责任,这些计划和政策的实施对我国高校教学改革具有一定的借鉴和启发意义。     

What does it take to become “one of us?” Redefining ethnic-civic citizenship using markers of everyday nationhood

In this study we examined what are the markers of immigrant naturalisation as seen from the perspectives of recipient nationals. Social markers are perceptual signposts that receiving nationals use in deciding whether a non-native born is a member of the destination country. In short, what should immigrants do in order to be accepted by receiving nationals as “one of us”. Cross national data on 20 indicators of “everyday nationhood” were collected from five countries – Singapore, Japan, Australia, Finland, and Canada. The markers highlight common dispositions, activities, or social norms that are associated with citizenship. Exploratory factor analysis in each sample consistently demonstrated a two-factor structure model that supports the contemporary ethnic-civic distinction, but the markers that make up each of the two dimensions vary between countries. No metric equivalence was found, and that the markers have culture-specific meanings. The framework offers a novel insight to intercultural relations. The results suggest that adaptation and social inclusion need to consider the norms and values practised in the recipient society, and how immigration may redefine intergroup boundaries.     

The benefits of ethnic activity group participation on older immigrant well-being and host country adjustment

Drawing on acculturation and social identity literatures, the present research extends on initial work on social group connectedness among older immigrants to examine in a quasi-experimental study the well-being benefits of participating in heritage culture groups. Older immigrant clients (N = 66) of six aged-care agencies in Australia were given diary booklets in which to complete a set of measures on selected days when they did or did not attend the agencies’ heritage culture group activities, over a 2-month period. Results showed that heritage group participation reduced loneliness and increased well-being. Future research should replicate and extend these findings to assist our understanding of how heritage culture group participation aids first-generation older immigrants with aging successfully in a foreign land.     

The mediating role of moral exclusion between authoritarianism and outgroup discrimination

It has been well-documented that right wing authoritarianism and social dominance orientation as two facets of the authoritarian personality differentially account for a variety of negative intergroup behaviors. Integrating the Dual Process Model (Duckitt, 2001), with the literature on “Moral exclusion” (e.g., Opotow, 1990; Tileagă, 2007) we investigated whether or not moral exclusion would mediate such a relationship. Employing survey data (N = 1015), collected from a representative Hungarian sample, we found that moral exclusion mediated the effects of both RWA and SDO on the negative behavioral intentions against Roma as well as Jewish minorities in Hungary. Moreover, we argued that the concept of moral exclusion should be interpreted not as a generalized tendency, but as a mechanism which can be stemmed from distinct social cognitive motivations.