Commentary on "Between Cordelia and Guido:

This commentary addresses several of the administrative issues raised in the preceding paper, and comments on the three case examples. The issues include the importance of developing ongoing collegial relationships with deans, delineation of different areas of responsibility for mental health services and the deans, confidentiality issues in campus "crisis" situations, required evaluations and treatment, and learning the mental health service consultant's role.     

Applying Organization Theory to the Interlibrary Loan and Document Delivery Department

Abstract

Anticipating and adapting to change can prove challenging to interlibrary loan units. By incorporating organization theory into interlibrary loan operations, however, interlibrary loan practitioners at all staffing levels can discover new and more effective ways to respond to change. This article explores five organization theory topics as they apply to interlibrary loan: change, communication, culture, leadership, and motivation.     

The relationship of supportive communication to sex discussion in the home

Supportive communication was examined as a component of mothers’ sex discussion with children. Results demonstrated that mothers who communicated supportively were more open and disclosing when discussing sex and were more likely to provide sons with birth control information and instruction than mothers who communicated nonsupportively. The study concludes by raising several issues for future research and sex education pro‐ams for parents.     

Organizational Surveys: A System for Employee Voice

Although surveys are often used to assess and track employee attitudes and opinions over time and are used quite frequently by applied communication researchers, the use of surveys as a channel to voice employee attitudes and opinions has not been fully explored in the employee voice or basic organizational communication literature. With the increased call for accountability, effective applied communication researchers can play an important role in ensuring that organizations engage in the survey process in a manner that is “safe” for employees, and ethical and practical for the organization. Because the question of how to accomplish this task is complex and cannot be fully addressed within the constraints of a commentary, I offer three general principles to guide future researchers in helping overcome organizational communication problems:

1. Build trust in the organizational survey process, the researcher(s), and the organization.

2. Eliminate the adversarial relationship that often exists between management and employees who speak up.

3. Provide evidence that the organization does more than purport to value the things that it says it values.

     

Communication and Voluntary Downward Career Changes

Downward career changes are challenging in societies which place a premium on the accumulation of material wealth and discourage risk-taking, such as Singapore. To better understand how individuals manage their identities during such changes, 30 individuals who had completed a voluntary downward career change were interviewed. Results suggest three phases of communication during this process: (1) Decision making, in which individuals communicate to gather information about the change and seek support for it; (2) Announcement, in which they strategically time, frame, and deliver the message to maximize acceptance of the change; and (3) New career, in which they reframe, refocus, and recalibrate to increase their social identity. The findings suggest strategies individuals may use to effectively manage their social identities as they change careers and suggest strategies organizations may use for recruiting individuals into socially less-prestigious occupations.     

Patient and Partner Strategies for Talking about Lifestyle Change Following a Cardiac Event

Heart patients are frequently advised to make lifestyle changes and communication with a romantic partner can help or hinder adoption of heart healthy behaviors. However, talking about lifestyle change can have both positive and negative meanings and this can create dilemmas for couples. We engaged in an interpretive analysis of interviews with 25 patients and 16 partners to identify the ways they managed the meanings of lifestyle change talk. Their communicative strategies included rationing talk, saying it nicely and framing it cooperatively. Each strategy had advantages and disadvantages as well as optimal conditions. We also identified interpretive lenses that shaped the meaning of talk, including legitimacy, patience, emphasizing the positive, moderation, benefits for both people, and perceived compliance. Finally, environmental resources (such as household patterns and communication with the social network) contextualized the meaning of talk. We proposed a model of the interrelated influence of communication, interpretation, and environment on the meanings of talking about lifestyle change.     

Culturally Diverse Undergraduate Researchers’ Academic Outcomes and Perceptions of Their Research Mentoring Relationships

Few studies have empirically investigated the specific factors in mentoring relationships between undergraduate researchers (mentees) and their mentors in the biological and life sciences that account for mentees’ positive academic and career outcomes. Using archival evaluation data from more than 400 mentees gathered over a multi-year period (2005–2011) from several undergraduate biology research programs at a large, Midwestern research university, we validated existing evaluation measures of the mentored research experience and the mentor–mentee relationship. We used a subset of data from mentees (77% underrepresented racial/ethnic minorities) to test a hypothesized social cognitive career theory model of associations between mentees’ academic outcomes and perceptions of their research mentoring relationships. Results from path analysis indicate that perceived mentor effectiveness indirectly predicted post-baccalaureate outcomes via research self-efficacy beliefs. Findings are discussed with implications for developing new and refining existing tools to measure this impact, programmatic interventions to increase the success of culturally diverse research mentees and future directions for research.     

Staff involvement in the design of a key skills curriculum model: a case-study

This case-study follows a school as it struggles to prepare for the changes brought about by Curriculum 2000 and the new key skills qualification. It describes the curriculum debate within the senior management team as it balanced the conflicting needs of subject popularity and necessity. It relates how inherent structural flaws were uncovered in the proposed curriculum strategy, how this very failure was used as an opportunity to initiate staff involvement in the design of curriculum structures and how success was subsequently fashioned from the process. It is a story of failure, consideration, reflection and improvement, and offers some insight into the lessons learned by management and teaching staff as they reflect on the process of change and their own participation in it.     

Teaching and Research: Identity Representations Among Teacher-Education Faculty Members,Decades After an Institutional Change

Recent emphasis on research productivity in teacher-education institutions has intensified the inherent tension in faculty members’ roles as both educators and researchers. We adopt the framework of social representations theory to explore identity perceptions among teacher-educators whose organization required them to take on the identity of “researcher.” The study relies on qualitative content analysis of data from eight focus groups (n?=?100) comprising faculty members at an Israeli teachers’ training college that transitioned into an academic research institution. We observe that, in the wake of the organizational change, participants abandoned the traditional hegemonic representation of the centrality of pedagogy and accepted new representations combining teaching and research. Yet few participants identified with the new representation on a personal level, and pedagogy continued to constitute the essence of their work.     

Power Lines: The Rhetoric of Maps as Social Change in the Post–Cold War Landscape

After the fall of the Berlin Wall and the collapse of state socialism in Eastern and Central Europe, cartographers were faced with choices on how the new post–Cold War political landscape would be mapped. One such group called the Pluto Project had been producing atlases since 1981 with a progressive point of view about the nature of state power in the Cold War. This essay examines two of the Pluto Project's atlases as they function to identify a radical cartographic style that animates the social control of space by subverting traditional cartographic forms and defying scientific expectations and standards.