高校教务管理中的QQ辅助办公与和谐校园构建

随着网络的迅猛发展,QQ的众多功能在高校教务管理的实际工作中得到广泛应用。调查显示,使用QQ辅助办公的人群越来越多,QQ辅助办公的用途、影响力、赞同度不断扩大。QQ为高校教务管理带来诸多便利,如快速传递各类文件,收发教学信息,加强团队沟通交流,节约办公时间、人力等。同时,QQ也为个体发展、团体和谐及校园和谐带来了积极意义。     

呼叫中心与后台服务部门间的知识转移：社会资本理论视角

 经过十多年的发展,呼叫中心已得到较充分的发展,但在其运作中仍存在不少矛盾和问题。本文深入呼叫中心内部,了解部门间的工作衔接及业务流程,进而挖掘部门间知识转移机制。本文借助社会资本理论,对快递、通信、银行、证券行业的四家企业的跨案例研究,构建了呼叫中心与合作部门间知识转移综合模型。本文得到的主要命题有：（1）呼叫中心的高结构强度和结构密度,有助于提高呼叫中心服务传递过程中员工的知识转移机会、动力和能力;（2）呼叫中心关系维度的高信任关系和规范性,有助于为呼叫中心员工进行知识转移创造机会,也提高了员工在服务传递过程中进行知识转移的动机和能力;（3）呼叫中心的认知维度中,价值观和目标导向一致性越高,则越有助于呼叫中心服务传递过程中员工的知识转移机会、动机和能力的提高。本研究结果还表明,呼叫中心对不同类型知识的关注程度存在差异,金融业与非金融业的知识转移的方式和频率也存在不同。     

中小学教师办公室文化建设实践的个性思考

中小学教师办公室文化是学校校园文化的重要组成部分,潜移默化地影响着教师的行为,进而影响整个学校的教育质量。为营造更好的教师办公室文化,充分发挥教师办公室文化功能,本文进行必要的思考和探索。     

谈公文写作教学改革发展的方向

提高高校公文写作教学质量的出路在于公文写作教学改革 ,而公文写作教学改革的关键在于不断地丰富和完善公文写作的教学内容。改革传统、单一的教学方法 ,采取有效的现代化教学手段 ,让公文写作教学生动活泼     

城市街道办事处管理体制的演化变迁

回顾我国城市街道办事处的历史沿革,从政府、市场和社会三方演化主体的力量对比和互动,总结出其演化路径为政府主导、自由放任、有限回归到良性互动四种模式,并认为目前的街道办改革陷入了内卷化,要打破这种内卷化的改革锁定,应充分赋予市场和社会主体话语权,且社区化是街道办改革的必然趋势。     

地方党委、政府换届选举工作中防治拉票贿选长效机制探索

近几年,地方党委、政府换届工作中拉票贿选现象日益凸显且屡禁不止。究其原因是多方面的,主要是民主选举制度存有缺陷,权力运行缺乏制约,贿选法律惩罚缺乏刚性,民主选举监督机制缺失。防治拉票贿选的有效措施在于创新民主选举方法,改进民主管理制度,健全贿选惩罚法律,完善民主监管机制,加强民主法制教育。     

Encouraging Students to Seek Help: Supplementing Office Hours with a Course Center

Abstract. Too often students who obviously need help in a course choose not to seek help, with predictable consequences. In an effort to encourage our students to get help, we supplemented our regular office hours with a course center, a one- or two-hour block of time in which help was available from us away from our offices. Because students can be intimidated by meeting individually with instructors and because students cannot always articulate their questions "on the spot," we hoped that the course centers, held in a location where students could interact with each other in addition to the instructor, would promote interactions conducive to seeking help. We present results from a survey that compared and contrasted student views of course centers versus office hours, and discuss positive aspects of the course center as well as potential limitations.     

Beyond Consultation: A New Model for Librarian's Office Hours

ABSTRACT

Given the many changes in our students and their study and research practices, libraries are finding it necessary to seek new ways to reach these students. The Undergraduate Library at the University of Illinois at Urbana-Champaign created a new model to do so. Librarian's Office Hours are a hybrid of reference and instructional services that fulfill the dual purposes of meeting the needs of term paper research counseling and library workshops. This article discusses the strategies involved in the creation and implementation of this service and examines suggestions for the future of such a service.     

Adapting an Embedded Model of Librarianship,College by College

Librarians are increasingly moving out of the library and into the wider university setting as patrons spend more time seeking information online and less time visiting the library. The move to embed librarians in colleges, departments, or customer groups has been going on for some time but has recently received more attention as libraries work to find new ways to reach patrons that no longer need to come to the physical library. Few universities have attempted to embed all their librarians. This case study describes how one group of health sciences librarians dispersed its professional staff throughout its campuses and medical centers.     

高校二级学院办公室管理工作初探

简要概述了高等学校二级学院办公室的工作特点和工作职能,并提出改善和提高二级学院办公室管理工作成效的措施。