浅析BtoC电子商务的顾客满意度

随着电子商务的不断发展,"电子商务顾客满意度"成为企业在竞争激烈的市场中能否生存和发展的主要因素.文章从菲利普.科特勒的"顾客让渡价值"理论基础上概括了BtoC电子商务顾客满意度的内容.并分析了顾客满意度包括的顾客总价值和顾客总成本的内容,其中顾客总价值包括服务价值、自主价值、便捷价值、沟通价值、娱乐价值、商品价值;顾客总成本包括时间成本、货币成本、风险成本、精神成本、机会成本、构成了电子商务顾客满意度的评价指标.     

Correlates of staff motivation,satisfaction, and job performance of library staff in selected Nigerian University libraries

Abstract

This study examined staff motivation, satisfaction, and job performance among the librarians and library staff in six selected university libraries in Nigeria. The target population for the study includes the professionals and nonprofessional library staff. A total enumeration sampling technique was used to select 180 respondents, which represent the sample for the study. Data was collected using a self-designed questionnaire titled “Staff Motivation, Satisfaction and Job Performance Questionnaire” (SMSJPQ). Six research questions were developed and answered by the study. The results indicate that librarian and library staff are highly motivated with regular pay while the least motivational factor is frequent interaction with their friends. Library staff are primarily satisfied with their jobs when they are in constant link with their friends. Professional library staff significantly experience better work motivation than their nonprofessional counterparts. Significant correlation exists between staff motivation and job performance and between job satisfaction and job performance. In addition, the two factors (motivation and satisfaction) exert significant contribution to the determinant of librarians and library staff job performance. Based on the findings, the study recommended improvement in the level of motivation of nonprofessionals so that the significant difference with the professional counterpart would not be so much pronounced.     

动词make的一词多义关系模式初探

一词多义是各种语言中普遍存在的现象。英语中除了术语以外,单义词是很少的,多数的词都是多义词。本文从认知语义学的视角,运用认知语言学的＂原型范畴理论＂以及＂基于理论的多义词分析法＂对动词make进行认知研究,探索构建make一词多义的意义关系模式。     

顾客满意度测评系统在企业中的应用

ISO 9001:2000标准中,质量管理八项原则的第一条就是以顾客为关注焦点,它强调组织应该理解顾客当前和未来的需求,满足顾客要求,并争取超越顾客期望。通过偏最小二乘法实现了顾客满意度指数计算,讨论了顾客满意度测评系统在企业中的应用。     

A comparison of well-peer mentored and non-peer mentored athletes’ perceptions of satisfaction

The purpose of the present study was to compare well-peer mentored and non-peer mentored athletes’ perceptions of satisfaction. A total of 444 intercollegiate athletes (272 well-peer mentored and 172 non-peer mentored) from a variety of sport teams participated in the study. Athletes from both well-peer mentored and non-peer mentored groups reported their satisfaction levels using the Athlete Satisfaction Questionnaire. The results of a MANOVA and follow-up post hoc ANOVAs showed that well-peer mentored athletes were significantly more satisfied than their non-peer mentored counterparts in terms of individual performance, personal dedication, team task contribution, team social contribution, team integration, ethics, ability utilisation and training and instruction. Overall, the findings suggest that athletes who are well-peer mentored by a teammate perceive higher satisfaction levels with various aspects of their athletic experience than athletes who are not peer mentored by a teammate. Given these positive findings, practitioners (i.e., coaches, sport psychology consultants) should inform athletes on the benefits of peer-to-peer mentoring. The practical implications of the results and strategies to promote peer athlete mentoring relationships in sport are highlighted.     

我国青年编辑职业认同研究

从职业价值观、角色价值观、职业归属感、积极团结度和职业行为倾向5个维度对我国青年编辑职业认同度进行探究,分析其原因,并找出提升职业认同度的途径和方法。     

我国青年编辑组织承诺研究

组织承诺是组织行为的一个重要领域。青年编辑的组织承诺就是青年编辑愿意为单位付出心力,并希望留在单位服务的意念。我国青年编辑组织承诺结构模型的维度主要包括：感情承诺、规范承诺、经济承诺、机会承诺和理想承诺5个维度。青年编辑应当通过做好职业规划、发挥个人优势、提高职业素养与研究能力等来提高组织承诺。     

学习满意度评价指标体系的建立与灰色综合评价

采用调查统计法,参照教育部组织的高职高专院校人才培养工作水平评估指标体系,建立了高职学生学习满意度评价指标体系并以宁波职业技术学院为例探讨了运用灰色系统理论进行测评的方法。     

The Florida Geographic Data Library: Lessons Learned and Workflows for Geospatial Data Management

The University of Florida GeoPlan Center has been organizing, standardizing, and distributing geospatial data since 1998 through the Florida Geographic Data Library (FGDL), a collection of Florida geospatial data from various agencies, as well as data developed in-house. With funding from the Florida Department of Transportation (FDOT), FGDL serves as a public distribution mechanism for hundreds of Florida geospatial data layers. Since 2004, FGDL layers have formed the data foundation for FDOT's interagency application known as efficient transportation decision making (ETDM), which facilitates the review and permitting process for proposed transportation projects. Data layers are standardized and inspected to ensure that the data are adequate for use in analysis and decision making. To efficiently manage the geospatial data and workflows, a quality assurance/quality control (QAQC) process and relational database schema was developed to track the standardization procedures, lineage, versioning, and archiving of the data layers. This article details the history of the Florida Geographic Data Library, challenges of managing a large geospatial data repository, development of a QAQC process and database schema, and lessons learned.     

Reflectors as online extraverts?

Increasingly, online learning is perceived as an effective method of instruction. Much recent educational research has focused on examining the purposes and situations for which online education is best suited. In this paper, students enrolled in two online courses are compared with their peers enrolled in equivalent classroom‐based courses to investigate aspects of the relationship between learning style and mode of delivery. Student satisfaction measures are taken from participants in both modes of delivery and compared with student learning style. Feedback from the ‘Reflector’ learning style demonstrates higher satisfaction levels with the online mode of delivery compared with their matched counterparts following equivalent classroom‐based courses. Therefore, whilst ‘Reflectors’ might be regarded as Introverts in the traditional classroom setting, the additional time for reflection offered by online delivery makes this group more likely to contribute to online discussion, report higher satisfaction levels and generally behave more like online Extraverts.