Assessing knowledge skills in the NHS: a training needs analysis approach

This feature discusses the use of a training needs analysis exercise carried out by library staff at the NHS Greater Glasgow & Clyde (NHSGGC) Library Network to support the development of a fit for purpose programme of information skills training. A survey was designed based on a well‐known information skills competency framework and used to gain an understanding of the knowledge skills needed by staff and how library training could best support these. The survey received a good response rate and led to the successful writing of a training plan for the Library Network for the delivery of information skills training. H.S.     

A Response to Mark Weber

The make-up of communities has been changing at an increased rate, especially the demographic make-up. For libraries the ability to recognize and respond to these changes is crucial. Rather than waiting for a full scale community assessment, techniques such as focus groups, targeted surveys and partnerships can be used to maintain a library's ability to adequately respond to community needs and tailored to work with multicultural populations.     

A Comparison of Two User Groups

ABSTRACT

The effective use of library resources is critical to the success of international students, a group which is gaining importance in American higher education. These students face unique challenges in their pursuit of higher education in a foreign country which presents both language and cultural barriers. The authors conducted a mail survey of two populations. International students and U.S. students were sent nearly identical surveys designed to compare use patterns, perceptions of the library and its services, and willingness to seek help. A comparison of responses provides insight into both similar and differing behaviors and suggestions for improving service.     

A Usage Survey of Standards and Guidelines Affecting Library Services to Distance Education Nursing Programs

Abstract

There are a number of important documents that provide guidance in the consideration of library services supporting nursing programs and students at a distance. Standards are available from the National League for Nursing Accrediting Commission (NLNAC), the American Association of Colleges of Nursing (AACN), and the Commission on Collegiate Nursing Education (CCNE). In addition, the Association of College and Research Libraries' (ACRL) Guidelines for Distance Learning Library Services offers interested parties another option, as do the more recently published Information Literacy Competency Standards for Higher Education. This paper reports on a survey concerning these documents and their usefulness to those planning or enhancing library services in support of distance nursing programs and students.     

Information Literacy at an Academic Library

Abstract

An increase in its distance-learning student population prompted Regent University Library to consolidate the library's information literacy program into one course. The course eventually went online to meet the needs of distance learners. During course development and implementation, librarians learned what worked well and what did not. Unexpected obstacles, such as database name and interface changes, created problems that were handled and overcome. As student surveys were analyzed and librarian experience increased, the course evolved and changed.     

Improving Library Resource Discovery: Exploring the Possibilities of VuFind and Web-Scale Discovery

Like many libraries, the Bridge Consortium (the shared library of Carleton College and St. Olaf College) had outgrown the existing catalog and needed to find an improved search interface for collections. Seeking something that would work with the existing Innovative Interfaces Inc.'s Millennium integrated library system, researchers explored everything from catalog enhancements provided by Innovative Interfaces to a completely separate, Web-scale discovery tool. For the past year, they worked to implement VuFind as a catalog overlay, continually customizing and enhancing it based on user feedback. At the same time, they continued to research a broader solution and recommended a discovery tool to their consortium leadership group that they believe will redefine student research at their colleges and give new shape and direction to their consortium. By thinking of discovery as more than a product and staggering their implementation, they were better able to meet their consortium's needs. This article details their evaluation process and provides reflection on the decisions made. Many libraries are considering Web-scale discovery products. As part of the process, they confront questions about open source tools, Web site redesigns, incorporating user feedback, and consortial needs. The researchers hope to contribute to these libraries' processes by outlining their process and considerations, and what they learned along the way to arrive at their current solution.     

Understanding Ultimate Use Data and Its Implication for Digital Library Management: A Case Study

Information professionals and librarians have been studying, discussing, and developing digital libraries for more than two decades, but understanding ultimate use of images from digital libraries remains a mystery for many of them. Most articles written on digital library use focus on users’ search retrieval needs and behavior. Few mention how digital library patrons use the images they request. Like many digital libraries, archives, and special collections, the University of Houston Digital Library makes high resolution images available to its patrons. Image delivery is achieved by an automated system, titled the Digital Cart Service. An unexpected benefit of the Digital Cart Service is the reporting mechanism that produces data that includes intended use information. This article discusses the analysis of this data to determine why images were used, what products were created from the images, and what implications this has on digital library management. The authors believe that answering these questions creates an environment in which digital library innovators can better promote and design digital libraries, and describe and select the content in them.     

Kicking the Tires: A Usability Study of the Primo Discovery Tool

Discovery tools offer users a powerful way of searching library holdings as well as external databases and indexes. They are becoming an increasingly common part of the library user experience, and research on the usability of such tools is expanding. In 2012, a mid-sized academic research library implemented Primo Discovery and Delivery by Ex Libris and conducted a diagnostic usability test to investigate how the tool is used without instruction, to discover patterns in searching behavior, and to uncover how compatible Primo is with user search behavior. This article will describe the design and implementation of the usability study. Despite some design flaws, users adapt to the tool over time and can perform effective searches. This article also provides recommendations for future usability studies in specific targeted areas where problems were detected.