浅议图书馆的虚拟币运作机制

图书馆面临着如何吸引读者注意力、怎样调动读者积极性、如何掌握信息导航的主动权等系列问题。图书馆应借鉴虚拟币运作机制。推行具有透明性和持续性特点的读者积分制。给每一位读者以必要的关注。这有利于图书馆深化读者奖励机制。有利于科学度量读者对馆藏文献的注意程度,有利于读者参与图书馆文化的共建。     

虚拟参考咨询服务系统评价的理论探讨

认为虚拟参考咨询服务作为一个完整的系统，应该包括系统平台建设、信息资源组织、服务开放度、咨询服务质量、系统规章制度建设5个部分。以改进参考咨询服务的质量和提高咨询服务效率为中心，对建立虚拟参考咨询服务的评价指标问题进行讨论。     

甘肃省书目资源共享体系建设思考

根据甘肃省图书情报自动化发展现状，提出甘肃省书目资源共享体系建设的思路、方法。对于目前尚未实现自动化管理的图书馆，以中心/成员馆模式实现自动化管理，成员馆之间形成集中式的联合目录数据库；对于已实现自动化管理的图书馆，由于各个系统之间存在不兼容问题，Z39．50协议为基础建设全省虚拟联合目录体系。分析了建设甘肃省书目资源共享体系的重要性、必要性和可行性，最后指出了异构系统联合中可能遇到的问题。     

数字化咨询系统的研究与实现

数字化咨询系统包括虚拟咨询系统和个性化推荐系统，前者侧重提供指南型和指导型咨询，后者侧重检索型和研究型咨询。在当前的咨询实践中，应注意实时咨询与非实时咨询相结合，在线咨询与非在线咨询相结合，实时咨询服务和个性化推荐服务相结合，协作咨询和特色咨询相结合。要加强数字化咨询系统的组织管理，包括工作流程的组织，咨询资源的整序，咨询主客体的建设，咨询信息库的组织管理以及建立相应的制度规范。     

网上参考咨询服务活动与知识库建设

论述了图书馆网上参考咨询的特点及其网上参考咨询知识库建设的重要性,阐释了网上参考咨询知识库建设和网上参考咨询服务活动之间的关系。结合目前通行的网上知识导航等各种服务模式,与建立网上知识库的实践需求等进行了比较分析。     

拓展高校馆藏资源的新思路

对于高校图书馆而言，对读者最具吸引力的是其丰富的馆藏文献资源，但现实是馆藏资源已远远满足不了读者的需求，文章尝试性地提出了拓展高校图书馆馆藏资源的四个新思路。     

数字参考咨询活动的信息经济学阐释

数字参考咨询活动是近两年国内图书馆界交口相谈的热点问题，本文运用了信息经济学的信息不对称、逆向选择、道德风险、信息搜寻、外部效应等理论对DRS活动从新的视角进行了分析和诠释，提出了相应的问题和对策。     

试论网络实时参考咨询服务－兼述NSTL实时参考咨询系统的建设与服务

介绍国内外网上实时咨询服务的发展情况，探讨网上实时咨询系统的服务功能和实时咨询员的素质要求；概述NSTL 开展网上实时咨询服务的指导思想和服务效果，对租用现成系统(如美国国会图书馆与OCLC合作开发的QuestionPoint系统)与自行开发系统的优缺点进行比较。     

Enhancing Research Impact in Heritage Conservation

This paper examines how research impact is defined, measured, and generated – with a view to understanding how it can be enhanced within heritage conservation. It examines what is meant by ‘impact’ and how it can be promoted within heritage science through effective inter-disciplinary collaboration. Following a general examination of the current discourse concerning research impact, the study examined: (i) active research networks within heritage science; (ii) research planning and evaluation practices within heritage science; and (iii) the experiences of users (i.e. conservators and other heritage professionals) within research collaborations. Terminologies surrounding the notion of impact and the various phases of the research process were reviewed – from the initial identification of a knowledge gap to the eventual application of new findings in practice. Next, the reach and diversity of research collaborations (as identified through publication co-authorship) were studied to characterise the inter-disciplinary nature of heritage science and its connectedness to users. Findings showed substantial growth in international research collaborations over recent years, predominantly involving academic- and research-oriented institutions – although the engagement of heritage institutions has proportionally decreased. In addition, a worldwide survey of institutional planning and evaluation practices revealed a general reliance on processes driven by the interests of researchers – the systematic consideration of stakeholder opinion and evaluation of research outcomes being less common. Finally, a series of semi-structured interviews with senior heritage professionals explored their experience of collaborative research. The results identified key areas where strategic support is needed to promote user participation and enhance impact. These include training for research readiness, engagement, and impact for both researchers and users; better methods for needs and outcome assessment; affordable open access options and greater diversity of knowledge exchange opportunities. Finally, the need for ethical guidelines for responsible research, and greater emphasis on non-academic impact within research rating systems are discussed.     

Managing Uncertainty for Preventive Conservation

ABSTRACT

This paper examines how conservators engage with uncertainty when creating preventive conservation strategies. It argues that by recognising contexts in which uncertainty will be encountered conservators can develop effective management strategies. A typology of uncertainty explores a range of categories of uncertainty, their experience in preventive conservation and identifies distinct approaches to manage them. Managing uncertainty may include acts of defining its parameters, exposing and resolving through communication or protecting from with contingency. Whatever approach is adopted it must be accepted that uncertainty cannot be avoided. It is important therefore to aim to live well with uncertainty and the paper advocates for preventive conservation applications of strategies recommended in health care for patients with life-threatening illnesses. These strategies include working on things that can be controlled, goal setting, acceptance and factoring in emotions. The ability to identify contexts in which uncertainty is inbuilt should trigger those concerned with preventive conservation to activate strategies developed for managing and living well with uncertainty.