服务质量和感知价值对服务忠诚的影响——基于餐饮业和细分维度的探索

以餐饮业为调研对象,用结构方程方法探索服务质量和感知价值的细分维度对服务忠诚的影响。研究表明:服务质量的各细分维度对于服务忠诚的影响大多都是通过顾客感知价值的各个细分维度作中介来实现的,对服务忠诚具有直接影响的服务质量因素只有安全性因素;服务质量的移情性维度对感知价值的各维度均具显著影响,有形性维度对感知价值的价格、质量和社会维度具有积极的影响,可靠性维度与感知价值的情感维度相关,响应性维度与感知价值的情感和质量维度相关;感知价值除质量维度外,社会、情感、价格维度均对服务忠诚具有显著影响。因此,餐饮业企业应特别重视服务人员与顾客进行良好的人际互动,促进与顾客的情感交流,把向顾客提供高价值的服务作为提升服务忠诚的有效途径。     

FDI对行业环境绩效的影响及门槛效应研究——对2004--2010年江苏省制造业29个行业的实证分析

采用2004--2010年江苏省制造业29个行业面板数据,分析FDI与制造业环境绩效的关系,并从工资水平门槛和环境规制门槛两个角度检验了FDI对环境绩效影响的门槛效应。分析结果表明：FDI与清洁生产型行业的环境绩效正相关,而与污染密集型行业的环境绩效负相关;清洁生产型行业的环境绩效与FDI的环境规制和工资水平均呈现倒“N”型曲线关系,污染密集型行业的环境绩效与FDI的环境规制和工资水平分别呈现倒“u”和正“u”型曲线关系;绝大部分行业没有同时处在工资水平门槛和环境规制门槛的最优区间,总体上存在工资水平较低、环境规制强度较弱的情况。FDI对制造业行业环境绩效存在显著的门槛效应,地方政府应有选择地吸纳能够兼顾经济效益和环境效益的外资投入,在制定相关政策时,切忌盲目地、一刀切地提高或者降低环境规制强度和行业工资水平,可依据门槛最优区间对不同行业的环境规制和工资水平加以相应调整。     

革命老区基本公共服务均等化研究——以闽西革命老区公共卫生服务为例

实现公共服务均等化,是政府的义务和责任。基本公共卫生服务直接关系到民生,由于城乡二元结构、公共财政供给和财政转移支付制度的不完善以及区域间、城乡间经济发展不均衡等原因,闽西革命老的基本公共卫生服务存在较为严重的非均等化现象。应消除城乡体制分割,完善政府主导下的公共服务体制,健全财政转移支付制度,提高地区经济发展水平,并大力推进医疗卫生体制改革,以缓解区域间、城乡间基本公共服务的不均等,加快革命老区基本公共卫生服务均等化进程。     

2000-2006年我国信息服务业论文的统计分析

本文通过对中国期刊全文数据库进行检索,以文献计量学的基本定律作为数据分析的基本方法,对2000-2006年信息服务业的研究论文进行统计,分别对论文年代、期刊分布、主题特征、合著率、核心作者及多产机构、作者地域分布进行分析,以期为后续相关研究提供参考.     

Factors affecting the career progress of academic accountants in Australia: Cross-institutional and gender perspectives

Since the late 1980s, Australian highereducation has undergone significant reforms andpolicy changes based on economic rationalismand modernisation of management. This paperexamines the outcomes of the reform processesbased on the career attributes, status andperceptions of work environment of academicaccountants in Australian universities.Similarities and differences between academicaccountants are explored fromcross-institutional and gender perspectives.The data provide insight into a number ofsystemic inequalities between the older andmore established universities and the neweruniversities. In specific, across-institutional analysis based on fouruniversity types: Sandstones/Redbricks,Gumtrees, Unitechs and New (Marginson 1999)indicates that academic accountants in Newuniversities employ a much lower proportion ofstaff with PhD qualification, a weakerpublication profile, and perceive greaterbarriers for conducting research in terms of ashortage of research mentors, colleagues withresearch experience, and post-graduatestudents. Further, the commitment to flexiblelearning and delivery strategies iscomparatively stronger in Unitechs, and posesadditional demands on accounting academics'overall workload. Perceptions of gender-baseddiscrimination by female academic accountantsare generally stronger than their malecounterparts, particularly, in Newuniversities. These results raise severalissues for academic accountants at both theinstitutional and individual level in terms ofequal employment opportunities, management ofresearch programmes, development of teachingstrategies and individual time management.     

Performance‐approach goals,task‐avoidant behaviour and conceptual knowledge as predictors of first graders’ school performance

The present paper aims to examine the relationship between first grade children’s performance‐approach goal orientation, task‐avoidant behaviours, conceptual knowledge and their achievement in maths and literacy. The sample consisted of 174 first grade children and their class teachers. Children’s self reports of their performance‐approach goals and avoidant behaviours as well as teacher‐reports of children’s avoidant behaviours were used. Our results indicate that performance‐approach goal orientation positively predicts children’s self‐reported task‐avoidant behaviours which in turn have a negative effect on children’s achievement outcomes. The negative effect of teacher‐rated avoidant behaviours on children’s achievement outcomes was even greater than the positive influence of children’s conceptual knowledge. These results suggest that the relationships between goal‐orientations, achievement behaviours and achievement outcomes start to form early in children’s school career (or even before that) and that children’s self‐report of their achievement goals and behaviours provide a valuable knowledge already in this early age.     

移动时代高校图书馆的情境感知服务系统研究

无线技术的飞速发展与无线设备的大量应用,为传统图书馆服务带来了极大的挑战论文将情境感知技术应用到高校图书馆服务中,提出情境感知图书馆服务系统的框架及实施流程,希望能够提高高校图书馆的信息服务质量。     

中国“短命建筑”思考

作者列举了一些短命建筑的典型案例,分析了引起我国建筑短寿的11种原因,从国计民生、环保等方面指出建筑业大拆大建的危害．最后,从政府、立法、设计、施工管理等8个方面给出建筑益寿的策略和建议．