A Typology of State Financial Aid Grant Programs Using Latent Class Analysis

Research in Higher Education - State financial aid grant programs are commonly categorized as either need-based, merit-based, or both, but their initial eligibility requirements include many more...     

Teamwork and change

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Ethical dilemmas are really important to potential adopters of autonomous vehicles

Ethics and Information Technology - The ethical dilemma (ED) of whether autonomous vehicles (AVs) should protect the passengers or pedestrians when harm is unavoidable has been widely researched...     

Have a Legal Question Without the Resources to Get an Answer?

This article explores the Western New York's Library Resources Council's Ask the Lawyer Program. The program provides a timely model for local cultural heritage communities, such as archives, to collectively retain a lawyer in a non-representational capacity to answer both specific and hypothetical questions that arise as a result of their work.     

A SYSTEMIC,STUDENT-CENTERED STUDY OF UNIVERSITY SERVICE

This paper discusses the methods and findings ofthe Student Focus Project, a sixmonth study of studentperceptions of service at a large university inBrisbane, Australia. The study paneled 24 focus groups of undergraduate students to assess theirbeliefs about a pretested set of questions concerningpositive and negative aspects of university life,successes and frustrations with university service,attempts to overcome the obstacles of university life,and what students expect from their relationship to theuniversity. Of the themes identified in the StudentFocus study, it was found that malignantbureaucracy and the balkanization ofInformation are systemic factors that negativelyinfluence student perceptions of the quality ofuniversity service. It was also found that studentstrategies for service recovery can contribute to the overall confusion andpoor performance of university services.     

Taylorism,Tylerism and Performance Indicators: defending the indefensible?

This paper explores some of the antecedents to the recent growing interest in the United Kingdom in the use of educational performance indicators, and links it in particular to aspects of both Taylorist and Tylerist philosophies. It attempts to distinguish between different constructed meanings of performance indicators evident in both policy statements and practice. Whilst acknowledging the many potential problems inherent in the adoption of this approach to evaluation, the paper argues that both the nature and use of educational performance indicators are crucially shaped by factors such as purpose, authorship, focus and audience. The paper outlines an approach to performance indicators which tacitly addresses a critique of Taylorist and Tylerist influences, adopting an optimistic view that indicators can be made professionally relevant and useful. At the heart of the paper is an account of a collaborative evaluation project which, over the last 5 years, has supported the development of teacher‐generated indicators across some 80 schools and colleges in a consortium of six local education authorities. Despite the difficulties which have been encountered in this approach, the paper concludes that performance indicators can be made professionally relevant and useful.