TPMS: A performance support tool for cisco training program managers

Conclusion This paper has explored the impact of TPMS, a performance management and support tool for trainers, on the work of Training Project Managers on the Customer Advocacy Training team within Cisco Systems. TPMS was shown to support the work of PMs through all stages of the ADDIE model. While its focus on the management of the training development process makes it different from other ID tools, TPMS is nonetheless a tool that supports the work of instructional designers. Depending on the route the CA team chooses to follow, TPMS could evolve to a Knowledge Management System (KMS) ID that not only manages the development process but also provides more advanced capabilities for collaboration.